SUMMARY

• 15+ Years of Experience as Senior Project Manager, IT Manager, Team Lead and hands - on System Administrator.
• Expertise in large escalate data center infrastructure implantation, migration, Cloud Data Centers / Applications, and operations.
• Service delivery focused and results oriented technology professional with good combination of technical and managerial experience in large scale organizations.
• Established a good track record of delivering complex Infrastructure/Security projects on-time, with-in budget and high quality.
• Experience in executive interaction for project proposals, budget approvals, status updates and presenting solutions.
• Experience in building and managing high performing teams with recruitment, training, mentoring, coaching and on-boarding process.
• Leading the various Agile ceremonies - Planning, stand up and retros.
• 3+ years of devising, executing and leading QA and or UAT activities
• Very good experience in handling Data Center migration projects, IaaS Cloud implementation/migration (AWS, GCP) and security projects.
• Good experience in managing Enterprise Patch Management programs. Developed action plans, schedules, budgets, status reports and other management communications intended to improve the patch management program.
• Extensive knowledge and expertise in the use of project management methodologies and tools.
• Experience in managing and supporting large applications in Testing and Production.
• Successfully deployed Office 365 solutions to a large and complex global enterprise.
• Good understanding and hands-on experience of project management tools like MS project, Jira, Clarizen, and Remedy, etc.
• Expertise in large scale application migration and consolidation.

TECHNICAL SKILLS

Tools: Microsoft Project, Microsoft Office, MS Visio, Jira, Remedy, Clarizen, SmartSheet, Service now, SCCM, WSUS, Desktop Central

PROFESSIONAL EXPERIENCE

Foghorn Consulting

Confidential, San Francisco

Responsibilities:

• Leads and coordinates Change/Problem/Release Management processes across a multi-vendor, Managed Service Provider environment for a large, complex IT enterprise.
• Effectively managed change and risk, partnering with other teams and stakeholders to ensure the right decisions are made at the right time.
• Prepare Cloud implementation project plans, SOWs, Charters.
• Conduct regular meetings with Cloud vendors (AWS, Google and Microsoft) update on POCs.
• Effectively present information to technical or non-technical audiences ranging from team level meetings through to Executive briefs and updates.
• Work closely with clients and get approvals on project plans.
• Prepare Epics, Stories, Tasks and align resources to execute the work on scheduled windows.
• Responsible to manage burndowns, project budgets and share with executive leadership.
• Bring together virtual teams of people around business value, aligned to a product portfolio.
• Responsible to facilitate Agile ceremonies including daily stand-ups, sprint reviews, sprint planning and sprint retrospectives.
• Facilitate planning for sprints, features, and larger technical initiatives. Help the team identify and document key planning and execution material.
• Monitor team velocity and sprint/release progress against the team's commitments and empower the team to self-organize to achieve their goals.
• Help the team converge on consistent capacity and performance metrics. Analyze and present the data in a fashion that helps all stakeholders achieve delivery and business goals.

SeniorProject Manager

Confidential

Responsibilities:

• Schedule/facilitate meetings to provide project status/reviews as required to keep stakeholders adequately informed on project status.
• Communicate any concerns with issues that may impact project schedule, budget or quality to the project sponsor and stakeholders.
• Participate in SIT/UAT testing and Production checkouts.
• As Senior Project Manager, Infrastructure, I am responsible for leading multi-million-dollar Data Center migration project which results in multi-million-dollar savings per annum in total costs.
• Responsible for scoping, planning, leading, organizing, and coordinating cross functional project teams through various stages of project phases.
• Managing multiple projects in a dynamic fast paced environment with changing requirements, priorities, and stakeholders.
• Executive interaction for project and budget review/approvals.
• Created business requirements, scope, risk, communications, and resources to meet budget, schedule, and customer expectations.
• Performing daily management of project activities and resources according to various project management methodologies and best practices.
• Responsible for the vulnerability management program for the business and will be particularly responsible for identifying and responding to existing/new vulnerabilities and establishing security configuration requirements within the organization.

Project Manager

Confidential, St, Louis, MO

Responsibilities:

• Delivering IT Infrastructure projects on-time, in budget, with high quality.
• Preparing project plans for Data center consolidation and decommission.
• Analyze application technical design, interfaces, reports, etc to understand layout and dependencies
• Regular meetings with management, stakeholders, project teams and team to review status, make recommendations, and resolve problems.
• Negotiating IT aspects of contracts with vendors and professional services contractors, that includes off-shore and on-site vendors.
• Responsible for change management process for projects that I am responsible for which includes risk analysis, planning and execution.
• Assist in defining requirements, designing and building data center technology components and testing efforts.
• Analyze application technical design, interfaces, reports, etc to understand layout and dependencies
• Participate in SIT/UAT testing and Production checkouts.
• PCI/SOX compliance - Understands key security concepts such as access management, vulnerability & patch management.
• Assist in defining requirements, designing and building data center technology components and testing efforts.
• Work closely with business in order to migrate/ decommission servers to new Data Centers.
• Schedule/facilitate meetings to provide project status/reviews as required to keep stakeholders adequately informed on project status.
• Communicate any concerns with issues that may impact project schedule, budget or quality to the project sponsor and stakeholders.

Operations Project Manager

Confidential

Responsibilities:

• Schedule/facilitate meetings to provide project status/reviews as required to keep stakeholders adequately informed on project status.
• Communicate any concerns with issues that may impact project schedule, budget or quality to the project sponsor and stakeholders.
• Consolidated 27 Data centers to 3 Data centers in each region with team of 73 resources.
• Responsible for managing Infrastructure team providing 24X7 production support for mission critical production environments.
• Ensure SLAs are achieved and high client satisfaction is maintained with production support and service delivery.
• Interacting with clients and customers on regular basis to review the project status and to resolve project related issues
• Monthly/Quarterly business reviews with stake holders to cover service quality, process changes and problem management.
• Hiring, onboarding and managing talent to deliver high quality work to customer.
• Assist business unit partners in evaluating SOX deficiencies and developing remediation action plans.
• Providing timely feedback to the project team members and coach and mentor them to achieve the operation excellence
• Responsible for working with customers to document and knowledge transfer for any scope changes.
• Created run books (UNIX Operations Bible) for operations team managing 5800 servers.
• Managing virtualized computing (IVM, PowerVM) and various Unix environments (HP-UX, Solaris, AIX)

Infrastructure Lead

Confidential

Responsibilities:

• System Administration and Support (UNIX) for large scale production environment
• HP MC Service Guard HA Clustering and Server partitions using vpars and npars.
• HP UX Kernel tuning and system administration
• Server monitoring and performance reports.
• Package and patch management using automation.
• Server diagnosis and troubleshooting at GSP.
• Diagnosing the defective hardware in HP Servers and co-ordinate with the onsite Engineers to replace and reconfigure it.
• Backup and Restore (Ignite) and file management.
• Data protector backup software. Managing backups and devices.
• User and identity management.

Team Lead-Infrastructure

Confidential

Responsibilities:

• Leading team of 73 across multiple shifts to provide 24x7 remote support for Morgan Stanley UNIX Infrastructure.
• Providing remote support 35,000 Solaris and Linux servers for different regions like USA, UK. HK, TK.
• Meet with clients for new projects inception and deliver support from off-shore location.
• Organize and conduct hiring of employees and contractors. Contributed to evaluation and enhancement of hiring process.
• Responsible for managing team effectiveness by creating team culture of knowledge sharing and delegation.
• Continuous employee performance evaluation and annual performance reviews
• Maintained highest level of customer satisfaction with support qualify.
• System Administration in UNIX/Solaris
• Monitoring and Incident management
• Change and Problem management
• Backup and Recovery of user’s data, database and system files
• Active Directory and Exchange administration
• On-call and production escalations

Technical Support Engineer

Confidential

Responsibilities:

• System Administration of WindowsNT/2000 Servers.
• Service tickets and project support for delivering on infrastructure support.
• Backup and Recovery support for application teams.
• Performing hardware and software troubleshooting, error detection and Recovery.
• Creating restore disk images using with Norton Ghost and PQDI.
• Production escalations and on-call support.
• Responsible for System Administration and technical support for end users and application owners
• Systems monitoring, alert, incident management.
• Supporting data recovery for DR/data loss issues.
• Provide technical support/ IT problem resolution to technical and non-technical Staff.