PROFESSIONAL SUMMARY:

• Program Manager with key specialization in implementing Enterprise wide, Global and Large - Scale Commercial Off the Shelf (COTS) ERP systems and custom application development projects with focus on adding value to the clients by Business Process Reengineering and managing Organizational Change.
• Extensive experience in various organizations including Fortune 500, multi-national corporations and public sector/government organizations.
• 16+ years of total Information Technology experience that includes 10+ years in Program/Project Management.
• Solid understanding and experience in Software Development Life Cycle (SDLC) and the knowledge areas / process groups defined by Project Management Body of Knowledge (PMBOK).
• Successfully managed large enterprise level projects through the phases of Program Initiation, RFP creation, Vendor Management, Requirements Elicitation, Analysis, Design, Development, Testing, Monitoring and Controlling, and Closing.
• Effectively interfaced between stakeholders, C level executives and managers across multiple business lines to coordinate system requirements, resolve issues and deliver projects on time and within budget.
• Adept at consensus building, crisis management, problem-solving and negotiating.
• Proficient and experienced in various software methodologies including Waterfall and Agile.

CORE COMPETENCIES:

ERP Systems Large Scale implementations

Vendor Management

SDLC / Best Practices

Scope Management

Systems Integration

Request for Proposals (RFP) process

Onshore/Offsite delivery model

Risk/Issue Management

Communication Management

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Lansing, MI

Responsibilities:

• Initiated the Program Kick Off, Program Charter and laid initial roadmap of implementation.
• Documented Program Management Plan, Communication Management Plan, Quality Management Plan and Risk Management Plan.
• Interacted with C level stakeholders to discuss high level priorities, key issue resolution, risk mitigation and to update the program status
• Managed issues by identifying, documenting, negotiating solutions and reporting to steering committee.
• Provided guidance to executive management for Plan of Action and Milestones (POAM).
• Remediated the gaps from Risk Assessment as separate projects with different set of stakeholders and business owners.
• Successfully implemented multiple, complex and simultaneous ERP, COTS and Application Development Programs with around 50 indirect reports
• The goal of this program was to establish a new Directive Project Management Office (PMO) to standardize and streamline the practices of Project Management across the organization for successful delivery of projects/programs.
• The goal of this program was to retire existing systems/processes, reengineer business processes across Human Resources (Employee Management, Time Management, Payroll, Benefits, Application Management), Finance (Payables and Receivables), Supply Chain/Material Management (Warehouse Management, Inventory Management and Purchasing) and implement a Commercial Off the Shelf (COTS) ERP solution. Combination of PeopleSoft and SAP was used for COTS solution.
• The goal of this program was to modernize portfolio of systems that provide services to customers (fleet owners and professional truck drivers). The following systems were in scope of the Program - Customer facing portal for service requests/payment workflow and Enterprise Service Bus (ESB) to support the communication backend.
• Enterprise Data Warehouse and Business Analytics - The goal of this program was to establish a customer facing Business Analytics portal and an enterprise Data Warehouse. The scope included production evaluation, product selection, vendor management and implementation of the portal and Data Warehouse. Informatica’s PowerCenter was selected as ETL vendor and Sisense as Business Analytics vendor.
• Established Program Management Office (PMO) and Program Governance Model including a Steering / Advisory Committee to provide oversight in successful execution, monitoring and controlling of the Program. Also, defined best practice guidelines and policies for the PMO and Program Governance.
• Established project time tracking system (Replicon) to provide visibility into time/cost spent in each project and rolled up to the Program. Involved from product selection through contract management, vendor negotiations and implementing the system.
• Managed Organizational Change Management by using ADKAR (methodology) and used tools for Communication, Roadmap, Coaching, Resistance Management and . Also, advised executive management of key Organizational Change initiatives that need to be made from an executive level.
• Documented program/project management artifacts including Charter/scope, Program Management Plan, Risk Management Plan, Communication Plan, Change Management Plan, Requirements Management Plan, Status Reports and Issue/Risk Register.
• Extensively involved in vendor management including vendor identification, contract negotiations, legal reviews and invoice management. Also, involved in status tracking, performance monitoring, compliance to contract, etc., after the vendor onboarding.

Confidential, Woodbridge, NJ

Responsibilities:

• Identified improvement areas based on assessment and presented/documented best practice recommendations to executive management for each functional area.
• Initiated the program and managed several parallel tracks of work by various teams and leads.
• Managed issues/risks by communicating to the steering committee and negotiating resolution by presenting various options including pros/cons of each option.
• Elicited requirements from the business owners and executive level stakeholders.
• Managed the implementation using best practices of SDLC.

Confidential, New York, NY

Responsibilities:

• Planned the program tasks and timeline for successful execution.
• Managed program risks/issues and prioritized for mitigation.
• Educated client on the best practices for resolution of issues.
• Elicited requirements from the business owners and executive level stakeholders.
• Provided status reports for the executive stakeholders escalated high level issues for resolution.
• Identified the Issues/Improvement Areas in the existing setup and business processes.

Confidential, New York, NY

Responsibilities:

• Provided leadership and guidance to project managers and team on best practices, issue resolution and risk mitigation.
• Performed feasibility study, analysis, and provide the road map for implementation.
• Managed Organizational Change at executive and employee levels by providing updates of the upcoming change and creating awareness.
• Planned and coordinated for all employees including on demand and instructor led .
• Planned the program delivery tasks, phases, milestones and schedule.
• Successfully implemented the program along with global team of executives, managers, leads, developers, testers and business owners.

Project Manager

Confidential, Baltimore, MD

Responsibilities:

• Reengineered the current business processes to reduce the cost and increase the efficiency of existing manual business processes.
• Solved complex business process problems by conceptually redesigning the legacy systems, negotiating stakeholder buy-in and documenting the solution papers.
• Planned the project’s scope, schedule and budget by decomposing the project into Work Breakdown Structure (WBS) and managing in Ms Project.
• Defined the project’s requirements (functional and nonfunctional) through Stakeholder workshops, interviews and questionnaires from 64 distinct agencies.
• Documented the project management plans for Requirements Management, Risk Management, Resource Management, Quality Management, Scope Management and Project Management.
• Resolved the project issues/risks after identifying, prioritizing, negotiating the solutions and tracking the issues.
• Reported the project’s progress to the stakeholders and steering committee in the form to Status Reports.
• Created the RFP and established the guidelines/metrics for vendor selection process.

Confidential, New York, NY

Responsibilities:

• Analyzed the business requirements to study the feasibility of implementation and to identify any gaps and to estimate the Rough Order Magnitude (ROM).
• Created Work Breakdown Structure (WBS) in coordination with Project Team.
• Steered the project back to track whenever the schedule and budget were not in compliance to the baseline project plan.
• Documented the project management plans for Scope Management, Requirements Management, Risk Management, Resource Management, Change Management, Quality Management, Scope Management and Project Management.
• Created project status reports and stage the project steering committee meetings to communicate the project status to the executive stakeholders.
• Managed risk in coordination with the team by identification and planning for risk mitigation and monitoring the risk triggers throughout the project life cycle.
• Planned and coordinated the testing effort of the team for unit, system and integrated testing.
• Tracked and supervised the testing performance of the entire team and coordinated with the development team to resolve the Incident Reports.

Lead Functional Analyst

Confidential, Detroit, MI

Responsibilities:

• Worked on tasks delegated by the project manager like issue resolution, managing schedule and resources, budget tracking, obtaining sign offs, maintaining risk register, maintaining project plans and project status communication to stakeholders.
• Worked with cross-functional teams to establish comprehensive Business and Functional Requirements and then translate the requirements into software design specifications. Derived Functional Design Specifications (FDS) and Business Process Blueprint (BPB) based on User Requirement Matrix.
• Prepared Workflow Diagrams to analyze TO-BE scenarios. Designed new Process Flows and documented the business process and various business scenarios.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educated clients, stakeholders and end users on the benefits and risks associated with the project and strategies to mitigate the risks.
• Managed the testing effort by documenting Test plans, test scenarios and test cases.