Experience:

Work History:

Confidential

Datacenter Cloud Engineer

Build-out, operations support, and site management datacenter responsibilities. Implementation services of automated processes, virtualized environments, software defined datacenters, and networking tasks. Global datacenter support operations tasks including creating documentation, resolving incidents, performing changes, and completing system builds utilizing VMware products and additional platforms.

Confidential

Information Technology Coordinator

Developed and maintained library information technology infrastructure and services, selected task computerization, coordinated support for client workstations, server systems, and web applications. Managed technical projects and ensured services delivery. Presented results of reports in workshops and conferences. Participated in technology advisory group. Staff recruitment, training, and management. Departmental budget analysis and planning. Marketing and outreach, academic departmental liaison. Staff management reviews, services analysis, and technology plans.

Confidential

Information Technology Manager

Managed library information technology and telecommunications systems, administered equipment and services budget, supervised technical team, and directed technical policies. Designed, implemented, and maintained system services and networks, including servers, routers, managed switches, adaptive security appliances, and proxies. Operated public workshops and provided instruction for computer skills training and presentations. Grant writing and reporting. Coordinated technology programs including web site design, development, and online information services.

Confidential

Network and Systems Manager

Responsibility for company and selected partners information technology and telecommunications systems. Systems administrator for servers, workstations, web, database, and communications infrastructure. Primary network and data center administrator for Internet connected routers, switches, and firewalls. Backup and disaster recovery. System and services purchasing. Web site and application development, database management, and digital graphics.

Confidential

Lead Technical Support Specialist

Computer technician for local and remote support issues. Operations specialist for server and network systems of multiple sites. Designed deployed, and maintained Internet and intranet web sites, applications, and databases.

Confidential

Information Technology Professional

Consultant performing network and systems design, implementation, maintenance, troubleshooting, and repair, security services, disaster recovery, business systems analyst, web design and development, and technical training.

Technical Skills:

Hardware

• Fourteen years of enterprise environment support experience in the configuration, maintenance, and upgrade of server, storage, network, desktop, laptop, mobile device, and computer peripheral systems.
• Infrastructure network equipment such as routers, switches, security devices, and network taps. Data center facilities tools such as time domain reflectometers, wire mapping device, network bandwidth testers, modular twisted pair cable testers, fishtapes, drywall saw, cable dispensers, punch downs, cable crimpers, digital multimeter. Structure equipment such as network racks, server cabinets, rackmount servers, UPS, patch panels, cable management, organizers, support, raceways, ducts, conduit, trays, ladder racks, and kvm switches, over IP, and sharing. Facility security systems such as alarms, cameras, recording units, asset tracking schemes, and physical access control. Instructional classroom and presentation technologies including digital projectors, exhibition devices, TV and media players, microphones, podium, technical furniture, and public address systems.

Software

Operating Systems

Microsoft Windows, Linux, Unix, Cisco IOS, and VMWare

Services

Microsoft network services and third party implementations File/Print, Directory Service/Active Directory, Mail/Exchange, Database/SQL, Web/IIS/Apache, Remote Desktop/Terminal Services, Proxy/Firewall/ISA, Chat/Live Communications, VPN/RRAS, cluster and load balancing, Network Load Balancing Services, RADIUS/IAS, SSH, IP surveillance, and security services, Sharepoint Web Services, system and application installations, updates, upgrades, and migrations. Client side management through Windows Group Policy and third-party add-ons. Configuration and management of network services including firewalls, routers, switches, wireless access points and bridges, and familiarity with common networking protocols. Linux/Unix Services File, Web, Database, VPN, system and application installations, updates, upgrades, and migrations. Telecommunication services.

IT Operations

Systems uptime and performance monitors, network traffic monitors and protocol analyzers, infrastructure diagramming, systems stress testing, capacity planning, log analysis, enterprise client security, system imaging, system operations manager, help desk and request tracking, remote control and connectivity, systems virtualization, administration tools, scripting, vulnerability assessment, network simulation, domain name registration, acquisition tracking, asset monitoring, budget planning, physical site access control, video surveillance, public access computer management, system protection, lockdown, print cost control, integrated library systems, backup utilities, disaster recovery preparation, data and email archiving, parity and verification file archiving, disk and file recovery, system recovery, malware remediation, desktop and enterprise security utilities, process analysis, file and disk encryption, secure deletion and disk data sanitization, asset digitization and electronic preservation. VMware virtualization products including VMware vSphere, vCenter, vCloud Director, vCenter Site Recovery Manager, vRealize Operations, vRealize Automation, and NSX.

Development and Graphics

Web based application support, application and web development integrated development environments and relational database management systems. Web site design and development, graphic, image, audio, and video editing. Rudimentary knowledge of SQL, HTML, CSS, JavaScript.

Other Application Proficiencies

Microsoft Office suite of applications and other open source office productivity suites, including word processing, spreadsheets, personal information management, email clients, note taking, desktop publishing, graphics, presentation, network and diagram documentation, and project management, photo cataloging and management, customer relationship management, personal and business financial management, computer based testing systems, computer based communication and notification systems, webinar and online training systems, web browser based applications.