Summary of Qualifications

My background includes a BS in Computer Information Systems with a minor in Business Administration. I have over twenty-four years of experience in full project life cycle development and twelve plus years specific t Program and Project Management of large scale information technology, enterprise-wide project initiatives.

Additional areas of special training and expertise

Project Management Institute- PMP certification in 2004. Series of leadership/management courses, including Corporate Change Management and Procurement, Oracle Database Administration. Utilize: PowerPoint, MS Project 2003/07, Cost Point, Primavera, Project Workbench, Excel, Access, Clarity, SharePoint, MS Office, various technical see bottom of resume for detail Lean Six Sigma-Process optimization /Greenbelt training in process.

Work Experience

Confidential

• Implementation of a unified hosting model t the CRRC data center. The project scope includes information gathering t develop baseline of customer assets and support requirements, evaluation of the data for upgrades t E network, VMWare, storage and resource alignment , and upgrades t current network t accommodate the unified hosting model and planning for customer transition. Project management duties include:
• Management of internal team meetings.
• Reporting t project Sponsor.
• Client communication and conduct requirements gathering.
• Issue tracking and risk assessment and mitigation.
• Documentation developed: Project Charter, Plan, Scope Statement, WBS, Communications Plan, Risk and issue logs, and Post Migration Operations Manual.
• Drive tasks t completion.
• Risk and issue management..

Confidential

• Datacenter in Falling Waters WV is regional datacenters utilized by the Federal Government for data processing. This project is t move all hardware and associated processing t a new location in Martinsburg WV. My responsibilities include: Management of internal team meetings, client communication of migration activities, build and manage schedule, issue tracking and risk assessment and mitigation. Project management duties include:
• Management of internal team meetings.
• Client communication of migration activities.
• Issue tracking and risk assessment and mitigation.
• Documentation developed: Quality Management Plan, Design Customer Surveys, and Post Migration Operations Manual.
• Build out detailed master schedule and merged subprojects for Web Operations, assign tasks, monitor t ensure task completion.
• Coordination with customers held meetings with each customer wh currently have equipment/applications needing t relocate, review tasks needing completion prior t move, review security requirements, work with clients t schedule any preliminary work and schedule move dates for each.

Confidential

• Implementation Project Manager for Visa's VIP Alignment project, which is a multi-year IT project t migrate all BASEI endpoints/customer t a new processing platform named V.I.P. Each endpoint must be evaluated by a technical team for message formatting errors prior t coordinating the migration. In addition t project tracking duties, I worked with the client t review issues prior t and during migration t ensure a smooth transition t the new processing platform.
• My responsibilities with the client included:
• Managing of customer communication and expectations met with each client multiple times t communicate scope of effort, impact t their processing, discuss any known issues, coordinate any testing requirements, schedule migration and worked with the client during and post migration t ensure customer satisfaction.
• Issue Resolution- One of the issues which I worked through with the clients on a regular basis incudes the client's reluctance t migrate. The clients often were opposed t migrate t the new VIP platform because they did not see any added value from their processing perspective and changing t a new processing platform could potentially introduce process issues. I met with each client individually t inform clients of what changes t processing could be anticipated, and t advise them on processing efficiencies they would enjoy upon migration. Also, t discuss any perceived issues they may have and devise a plan t alleviate concerns over transaction processing issues.
• Schedule Management- I worked with each client throughout the migration process scheduling kickoff meetings, testing, issue resolution, migration and customer acceptance/signoff.
• My responsibilities with the Visa internal teams included:
• Communications and reporting- Generated weekly reporting on project status, combining status from all others int one concise report for team and management.
• Created multi-year deployment plan. Plan included scheduling for all US Visa clients t migrate t the new plate form over 300 customers , included considerations for risks and constrains, resource considerations and Visa specific freeze constrains. This project is not anticipated t complete until 2015, long after my contract expiration.
• Process creation/refinement for migration activities - created spreadsheets t track status of each client and anticipate customer progression throughout fiscal period. Als created tracking spreadsheet t monitor customer status in reference t test system configuration updates during freeze periods/Visa bi-annual releases, all customers wh had code enhancements in Visa test system had t be backed out for that release .
• Schedule maintenance and control- Created detailed WBS for internal efforts t migrate each customer. Reviewed schedule with internal team on a regular basis. Worked with team members t ensure all tasks and deliverable were completed on time and within quality standards.
• Risk identification and mitigation Developed notification process t identify risks and issues. Process brought any key issues or newly identified risks t project team meetings where issues/risks were reviewed and determined mitigation or remedy. Als served t provide a notification means t alert management of any issues which were adversely impacting schedule, resources or budget.
• Visa internal teams coordinated for this effort included: IT Technical support and development, Operations Support, Business Analysis, Account Management, Configuration Management, Test, Legal, Marketing.

Confidential

Project Manager for an initiative t provide a standardized solutions delivery process for portfoli and project management efforts enterprise wide. Project scope included the development and deployment of project process and policy and project standards. Clarity has been identified as the system of record for program and project management within Capital One Enterprise services and is used t enable program and project tracking. My role as the PM was for the development and deployment of the policy and process and als as the PM in support of the Clarity team. The project management tasks which I was responsible for included All project documentation, schedule creation and maintenance, driving task/project completion through scheduling of meeting and issue resolution, scope and risk/issue management, change, cost, quality, and staff/resource management.

Confidential

• Program Manager of the IT Support contract for the Bureau of Indian Affairs Education which encompasses 14 functional areas and involves over ninety full time employees located in DC and Albuquerque NM. Responsible for overall Program Strategy, Direction Governance: Program Plan, Schedule, Document Management, Communications Management, Financial Management, Risk Management. The BIA BIE IT Support contract began execution in October 2008 and spans an optional five year period and budgeted currently at over fifty-five million. I have been instrumental in contract growth of over 25 in the past 16 months.
• Manage program operations t include revenue, profitability, growth, staffing, and quality performance. Ensure that contract deliverables are met.
• Primary interface between government officials including IT Management and Contracting officers. Oversee program personnel, direct hires and subcontracting personnel.
• Selects and hires employees. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions
• Assure quality performance, positive customer satisfaction and continuous process improvement.
• Work with stakeholders t identify Task Order opportunities in advance, understand customer's requirements and goals, help steer opportunities and develop/lead Task Order response in conjunction with internal support team .
• Support IDIQ type contracts with 28 task orders, performed at various locations throughout US.
• Support proposal writing on Task Orders and for other SIRs/RFPs.
• Chenega Federal Systems is IS 9001:2008 Certified/Registered, in process of CMMI level 1-2 upgrade t level 3. I functioned as the Lead Program Management representative for the Enterprise Services Division for this task force.
• Performs ongoing review of program status identify risks, document program progress including implementation, timelines, issues, risks, and successes t maintain program course. Utilized metrics/EVM for reporting statistic t upper management on resource burn rates and value in determining contract/project tracking.
• Assess results and determined and implemented risk mitigation solutions as appropriate
• Tools used include MS Project, Excel, PowerPoint, SharePoint, Cost Point, MS Word, MS Office, MS Outlook, and Lotus Notes.

Confidential

• Responsible for delivering high profile business critical initiatives while adhering t American Express's Project Management / Governance Control guidelines setup and administered via AMEX PMO. Responsible for overall Program Strategy, Direction Governance Work Plan , Milestone, Schedule, Document Management, Communications Management, Financial Management, Risk Management, IT Asset Mgmt policies and principles. I worked closely with business and technical management and with product development across multiple functional areas.
• Tools used include MS Project, Excel, PowerPoint, SharePoint, Epic, MS Word, and Lotus Notes.

Confidential

requirements for Amtrak's Food and Beverage Electronic Point of Sale Project. Responsibilities include working with all areas for the inventory management, financial and settlement, warehouse management and documenting all business functional requirements of the point of sale device. I worked within the PM assisting the Program Managers t conduct vendor presentation and evaluations als the creation of RFP, SO and Project Plan. Delivered detailed business functional requirements and process flows for eight key process areas.

Confidential

• Project Manager: Marriott International Shared Services Desktop Applications. Project managed multiple projects simultaneously. Shared Services project managers are part of the PM and work within guidelines established Marriott's structured PM by coordinating project implementations in support of best practices with other development departments.
• Project Management duties from project concept through the full project life cycle. Duties consist of the day-to-day management of project teams, planning, organizing, monitoring and control of the activities and resources involved in accomplishing the delivery of a new product int the marketplace, on time and within budget. Vendor evaluation and customer interface with Microsoft Vista beta testing and als with HP for desktop application migrations. Generated project plans, tracking progress, risk assessment, issue resolution and escalation, resource management, project reporting, were all part of my duties while a PM with Marriott.
• Tools include MS Project, Excel, PowerPoint, SharePoint, and MS Word.

Confidential

• Multiple simultaneous small t large projects managing and responding t clients needs as it relates t project scope, deliverables, milestones, assumptions, and risk assessment and mitigation. Utilize Microsoft Project, Power Point, Excel and MS Word. Project coordinator of all departments t include, business operations, legal and procurement, marketing, Design, UI/Wireframe, UNIX and J2EE Architecture. Interface and work with multiple sub project managers creating an integrated master scheduled for various large project initiatives.
• Drive timely project delivery and supports success through creation and management of project plans/scope and ensure that they are aligned with department strategy.
• Use Project Management Methodology, including design and management of Project Plans, creation of supportable business cases and facilitation of the change management process.
• Utilized EVM metrics for reporting t upper management on burn rates and work completed value in determining project tracking.
• Communicate closely with project sponsor and other internal clients t ensure conditions of satisfaction are met. Serve as the conduit for all project requests and communications.
• Worked with client and various vendors and partners t determine requirements for product delivery and branding.
• Worked with management and product development across multiple functional area including branding, contracts development, operations.