SUMMARY:

• Senior Level I.T Project, Program & Process Management Consultant ~Project Management ~ Program Management ~ Portfolio Management ~ Confidential ~ ISO ~ Agile ~ Scrum SSAE16 ~ PMO ~ Process Management ~ IT Operations ~ IT Service Management ~ IT Governance
• IT Security Management ~ IT Software & Product Development ~ IT Infrastructure Management
• Technically sophisticated management professional with around 15 years of career reflecting strong leadership qualifications with hands - on experience in Projects, Programs, Portfolios, IT Operations, IT Governance, Confidential and Information Security across Healthcare, Telecom, Banking and Insurance (BFSI) domains.
• Superior record of delivering over 198 Projects, 18 Programs in Software Development and IT Infrastructure Services, managed 6 PMO’s till date.
• Successful lead auditor in ISO 9001:2008 (QMS) and ISO 27001:2013 (ISMS) and consultant in Confidential, PCMMI, PMO, ISO 22301 (Business Continuity Management), ISO31000 (Risk Management) and ISO 20000:2011(ITSM).
• A keen planner, strategist & implementer with demonstrated abilities in Information Technology solution providing, consulting and multi sites management.
• Competency in building and managing large data centre’s, country-wide network infrastructure and complex Software products over a large user base with comprehensive knowledge.
• Distinction of being a savvy leader with strengths in business processes, driving projects / programs to completion and building consensus / bridges across cross-functional teams.
• An effective communicator with excellent relationship building & interpersonal skills, analytical, problem solving & organizational abilities.
• Thrives in fast-paced environment, readily adapting to evolving business and technology challenges.
• Driving the organizational mission through employees & supports motivation and engagement of employees in organization.
• Can direct business in new growth areas by motivating people to perform beyond their normal past demonstrated skills / levels.
• Overseeing projects and operations of the organization, implementing plans, managing human & physical resources.

COMPETENCY MATRIX:

Project Management I.T Service Management- Program Management I.T Governance- Change Management- Risk Management Leadership Skills- Process Management- Confidential, ITIL, PMBOK, BCP, BCM, SSAE 16 I.T Portfolio Management - I.T Operations & DC Management- Technology Architecture & Integration Delivery Management- Best Practice Implementation- ISO - QMS, ISMS, ITSM, BCMS, ERM

PROFICIENCY FORTE:

Project Management Tools: Primavera Team Play, MS Project 2008, Planview, Project One, EzTrac, Mercury / HP PPM Tool, Rational Plan, CA Clarity PPM, Meridian, Work Engine, Plan Box, Microsoft Share Point, Manage Work, Microsoft Dynamics AX Project, SAP Projects, Microsoft Project Server, Office 365 etc.

Application Development: .Net, Java, PHP, HTML5, Android, iOS, Windows Phone.

Networks & Security: Cisco, Juniper, Nortel, 3COM, Avaya, Polycom, Checkpoint, McAfee, Norton

Platforms: Windows, Linux, Mac OS, VM, Android, iOS, Cyan Mobile, Cloud.

Enterprise Management Systems: Remedy, Service Now, BMC Patrol, Confidential Tivoli, HP Open View, Cisco Works, HP ESM, Epicor ITSM, EMC ITIL, Servicewise, Infor EAM, Frontrange ITSM, CA IT Service Management, Kronos, Curam, EPIC, Maximo.

IT Service Management: Data Centre Management, Green IT, BCP, Change & Incident Management.

Process/System Management: SEI CMM, COBIT, ITIL, COSO, Val IT, PMBOK, BS25999, ISO 9001,ISO 20000, ISO 27001, Agile, Scrum, PCIDSS, SoX, COSO, SSAE 16.

Quality/SDLC Management: Six Sigma, Lean, TQM, BPM, GMP, QMS, Agile, Scrum, SAFe.

Confidential: Business IT Alignment, IT Strategy, ValIT, COBIT, Focused Execution, Continuos Improvement, Data Mining and Trend Analysis, Agile Project Governance, Value Governance, Performance Management, Risk Management, Engagement Management & Resource management.

FUNCTIONAL EXPERIENCE:

Confidential

Program & Process Management Consultant

Responsibilities:

• Managing a group of current and proposed projects based on numerous key characteristics.
• Determine the optimal mix and sequencing of proposed projects to best achieve the organization's overall goals.
• Manage relationship or inter-dependencies with other projects in the portfolio.
• Assessing the value of projects and to prioritize projects within a set of projects competing for the same funds.

Confidential

Program & Process Management Consultant

Responsibilities:

• Support project-level activity to ensure the overall programme goals are likely to be met.
• Sounding board for ideas and approaches to solving project issues that have programme impacts.
• Identify and manage cross-project dependencies.
• Understanding client business process operations and business objectives and analysing workflow to design solutions (As-Is and To-Be Analysis).
• Analysing the project requirements for further proceedings as well as delivering and implementing the project as per scheduled milestones.
• Handling Offshore / Onshore Delivery Management for technical deliverables of various projects.

Confidential

Program & Process Management Consultant

Responsibilities:

• To determine how well the organization’s processes compare to Confidential best practices, Identify strengths and weaknesses of current processes, reveal development/acquisition risks, and determine capability and maturity level
• To inform external customers and suppliers of how well the organization’s processes compare to Confidential best practices. To meet the contractual requirements of one or more customers.
• Design efficient system to users to focus on the specific processes that are considered important for the organization's immediate business objectives, or those to which the organization assigns a high degree of risks.
• Provide a standard sequence of improvements, and can serve as a basis for comparing the maturity of different projects and organizations.
• Integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
• Provide guidance for organizational excellence including behaviors such as setting expectations, training, measuring quality, monitoring process performance, and evaluating compliance.

Confidential

Program & Process Management Consultant

Responsibilities:

• Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines.
• Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Plan & conduct the third party external audits in ISO 9001, ISO 27001, ISO 20000, ISO 31000, ISO 22301 etc
• Conduct integrated, operational, and business process audits and recommended the business process and IT system related controls
• Perform complex IT Risk Assessments, Vulnerability Assessments, Entity Level Controls Assessments, IT Infrastructure Audits, Business Continuity Planning, Technology Risk Management, SOX, SAS70, HIPAA Act
• Managing customer service operations, ensuring customer delight by achieving delivery & quality service in the shortest possible time. Providing value added customer services by attending customer queries and issues.
• Acquisition, implementation, management, and support of selected business and related software applications, including enterprise-wide learning, research, and office use technologies
• Effectively addressing the customer queries & escalations as well as resolve them as per the stated business rules and SLA. Building & maintaining healthy, cordial mutually beneficial business relationship with customers.

Confidential

Program & Process Management Consultant

Responsibilities:

• Build and manage the various Governance, Risk Management and Compliance Management processes.
• Access whether the controls are actually in place and working, and fix them if they are not.
• Establish and oversee formal risk analysis and self-assessments program for various Information Services systems and processes.
• Manage IT incidents, and ensure management reporting, risk management, audit integration and follow-up.
• Ensuring proper governance, risk management and compliance management of all IT systems and processes that support the business operations.
• Support IT stakeholders during the planning and subsequent phases of audits, examinations, and assessments, as well as during the audit close-out process.

Confidential

IT Portfolio Manager

Responsibilities:

• Manage IT teams across all locations thru regular approvals, leading, reporting and improving activities across locations. Provide guidance on IT Project Management, IT Governance, IT Infrastructure, Software Development, Information security, DR Planning and meeting regulatory and compliance requirements.
• Management of Projects & Programs globally. Overall responsibility of Project Delivery and Governance.
• Visualization of IT resource’s availability and provide guidance on effective utilization of resources.
• Develop and document technology plans that in corporate and ties directly to the organization vision and strategy.
• Delivered more than 12 projects and 3 products till date.

Confidential

IT Portfolio Manager

Responsibilities:

• Developing and executing plans and strategies in close collaboration with business teams.
• Translating business plans and strategies into concrete programs for solution delivery, enhancement, and support.
• Ensuring alignment of information systems plans with business strategies.
• Providing prioritization guidance to teams to deliver on time and within budget. Identifying risks and issues and driving them to resolution.
• Resolving political, resource, budgeting, schedule and change issues affecting the project.
• Overseeing vendor relations on projects where the supplier is external to the organization.
• Mentors Program and Project Managers in portfolio and program management best practices.

Confidential

IT Process Architect

Responsibilities:

• Conducted requirement analyses and developed necessary models, process templates, and IT service process flow diagrams that improved the overall IT Service Delivery Process in Confidential .
• Monitored the effectiveness of IT services and its associated processes across locations, identified multiple opportunities for improvement. Reduced duplication of effort, improved resources productivity across organization.
• Established communication mechanism for IT teams across the organization and streamlined the IT processes to get aligned to business objectives.
• Built Project Management Office (PMO) and IT Service Management Office (SMO) to effectively manage IT projects and services.

Confidential

Principal Consultant

Responsibilities:

• Successful completion of 50-ISO 9001:2008 Certification Audits, 22-ISO 27001 Certification Audits, 10-ISO 20000 Certification Audits, Confidential consulting for 8 companies and PMO consulting for 6 companies.
• Provided project and product management guidance for delivering projects and development of software products for 6 clients globally.
• Provided IT Governance and Re-structuring assistance for couple of companies.

Confidential

Head - IT Operations

Responsibilities:

• Creation of Confidential Resource Management System (ZRMS) that impacted profitability and business resource leverage;
• Secured client contract extensions based on consistent performance.
• Successfully implemented Microsoft Office 365 internally and to external clients.
• Cut costs by 20% by consolidating operations across three locations, restructuring IT teams across locations. Identify and researched buy targets, led negotiations, completed deal, and successfully integrated operations.

Confidential

I.T. Portfolio Manager

Responsibilities:

• Successfully completion of 38 Full Life Cycle Projects and 4 programmes and leading Project Portfolio Management Office for RBS Business Services and delivered 50+ projects and programmes.
• Successfully migrated office applications to Microsoft Office 365 along with integration of other office tools.
• Setup IT Project Portfolio Office in RBS Technology Services to specially address the issues with spending on the development of innovative capabilities in terms of potential ROI, reducing investment overlaps in situations where reorganization or acquisition occurs, or complying with legal or regulatory mandates.

Confidential

Site Management Leader Manager

Responsibilities:

• Successfully completed 50+full life cycle projects and 6 programs.
• Delivered Guatemala COE in record time.
• Functioned as Thought Leader around project management processes and handled the quality planning and activities (e.g., continuous process improvement projects), as required.
• Played significant role in attaining ISO27001 certification to become the first ISMS certified facility in Confidential.
• Played active role in business restructuring.

Confidential

Project Manager (PMO) & Tower Lead

Responsibilities:

• First person to receive this award from client.
• Successfully delivered first end to end Confidential IT facility in India.
• Successfully completed 50+ full life cycle projects along with 8 programs globally.