SUMMARY

• Over 14 years of work experience (7.1 years in India and 7 years in USA) in all major area of software development life cycle stages, Quality Processes, Project, Delivery and Production management and Client Interfacing.
• Consistently delivered on expectations in a cross - cultural environment involving clients from multiple geographies (India, USA and Europe).
• Proficient in planning and delivering for consistently meeting critical service level agreement (SLA), establishing and enhancing client relationship.
• Strength includes strong leadership and people management, communication and team building skills. Thorough noledge of implementing organizational and client standardized policies pertaining to delivery, HR, finance and stakeholder management.
• Proven 8+ years of hands on technical experience in mainframe environment performing various activities including Programmer/IT Analyst, Application Maintenance (AM), Application Development (AD), planning and executing Business Continuity Plan (BCP), Call Tree Management and Disaster Recovery (DR) exercise.
• Currently working as Technical Project Manager in IBM at Dallas, Texas, USA managing concurrent development projects, cross functional teams and business support activities.

AREAS OF EXPERTISE

• Project Management
• Delivery Management
• Client Interfacing
• Stakeholder management
• SDLC Phases ( Requirements Analysis, Estimation
• Design, Build, Integration, Testing, Release, Configuration Management)
• Production Support Processes
• Status reporting to stakeholder
• Finance projection and invoice/PL Management
• Disaster recovery, Business continuity plan and Call Tree Management
• Software Quality processes
• Risk/Issue and dependency management.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities

• Technical Project Manager
• Managing concurrent project end to end (from initiation to closure).
• Responsible for forming, mobilizing and leading a team who develop and enhance applications, test and support production operations for Texas based energy giant Oncor for their various applications.
• Responsible for client relationship, status reporting, technical deliverables and adherence to SLA/delivery and business commitment.
• Work on WBS and guiding, mentoring, motivating and halping entire team technically and functionally. Ensuring milestones are met.
• Periodically providing key statistics related to volume of work, financials and work effort analysis to IBM management.
• Ensure project deliverables and team is adhering to all the organizational policies related to employee mix, process implementation/improvements and project audits.

Confidential

Responsibilities

• Delivery Manager and has been to Germany for this transformation project.
• Leading a team who was responsible for special process like bank audit, deposit statistics, general share holder meetings, reinvestments and data archiving.
• Handling critical regulatory process of providing deposit statistics to regulatory banks such as European Central Bank (ECB) and German Central Bank (Bundes Bank).
• Supporting technical maintenance work like deployment, production/test support for batch and online.

Confidential

Responsibilities

• Programmer Analyst/Technical Team Lead
• Participated in Client meetings and working wif tech team in analyzing the requirement, preparing design documents functional specification & test cases, performing coding and unit testing and preparing all deliverables.
• Coordinating wif testing team to fulfill the business requirement.
• Supporting production batch cycle and production activities.

Confidential

Responsibilities

• Service Delivery Manager.
• Leading all onsite activities for Customer communication, identifying and implementing suitable delivery method of data transfer for each customer and working towards timely delivery of customer data meeting critical service level agreement.
• Lead responsibility for the offshore and onsite team in task assignments, building, monitoring & improving the internal processes (size 7)
• Maintaining mainframe production batch cycle.
• Carrying out maintenance & enhancement task.
• 24 hrs on call support for all production process.

Confidential

Responsibilities

• Onsite coordinator and offshore team lead
• This project involved major changes in 401(K) plan’s calculation for all customers of Fidelity. Role included gathering information from client and system user about the changes, preparing requirement document, test cases and getting signoff from business.
• Leading all onsite efforts for the team (size 4).
• Coding and performing end-to-end testing in different regions.
• Supporting customer during user acceptance testing
• Preparing documentation for the new system.
• Educating end user on the new system changes.
• Also worked on gathering the information of existing reporting batch cycle at client location. Carried out development work for customer General Motors, from offshore (India). (Jan 2005 to February 2005).

Confidential

Responsibilities

• Offshore (India) team member.
• Analysis, coding and testing of development and maintenance work. Major task include automation of BENDIXNAFTA
• Supporting production (both online and batch) activity.
• Preparing user documentation for all new system changes.
• Primary on call person for one of the shift of 24 hrs production support process from offshore.
• Providing resolution to various user queries regarding systems and CICS transactions.
• Also worked on reverse engineering of existing legacy system to support SAP Implementation.