It Operations Program Manager Resume Profile
Professional Summary |
- 25 years in project management, 14 years as a senior-level PM, and 8 years various consulting. Industry experience includes: Aerospace, Defense Industry, Healthcare, and Insurance, Manufacturing, and New Business Development projects. Over 14 years' experience in managing large scale, capital-funded projects. Projects range in size from 25k to 25M and above and are supported by a combination of matrix organizations, cross-functional, offshore and 3rd party vendor teams.
- A positive, enthusiastic leader, with proven interpersonal skills, and senior-level program/project management experienced in dealing with people at all levels using the triple constraints of project management, Scope, Time and Cost. Successful PMO Creation, Development, Implementation, Governance, Leadership, Training, Coaching and Mentoring Forecasting, Portfolio Planning Facilitation, Resource Planning, Results Monitoring Reporting.
- Proven experience leading large system implementations using packaged Web based applications i.e. eCommerce, ERP, CRM, and EAI . Project Management methodologies include: PMI Project Management Professional, PMP Certification, 2003 2008. Black Belt Six Sigma Certification, 2002. Other methodologies: Agile, Joint Application Development JAD ITIL Service Lifecycle, Rapid Application Development, RAD Rational Unified Process, RUP Software Development Lifecycle SDLC Sarbanes-Oxley SOX Audit, State and Federal Compliance Governance.
Employment History |
Confidential
Position: Senior Project Management Consultant/ acting Manager of Business Operations, PMO
Responsible for applying senior-level project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. Managed the PMO and staff across all business units cross functional department process improvement initiatives, and implementation of new product lines. CareMore Flex for 2015 Benefits option during open enrollment. In addition to all responsibilities of a project manager which include managing all aspects of a project including initiating, planning, executing, closing and controlling, responsibilities include, but are not limited to: coached and mentored project team members mentored other project managers around project management methodology managed SDLC, project scope, risk, quality, cost, and scope management plans.
Confidential
Position: Senior Project Management Consultant
- Responsibilities included senior-level project management for intermediate to large scale projects and project teams made up of internal and external resources to deliver business solutions and services to the department. Interacts closely with internal staff, external corporate departments, and Health Plans to define the project parameters and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, and project status reports/communications.
- Projects varied from system implementations, internal/cross functional department process improvement initiatives, implementation of new state health plans, and implementation of new product lines. Communicated effectively with clients to identify needs and evaluate alternative business solutions.
- Managed day-to-day operational aspects of a project and scope. Accountability to the Enterprise Program Management Office. Created and executed project work plans and revises as appropriate to meet changing needs and resources needed and assign individual responsibilities. Reviewed deliverables prepared by team before passing to client, minimized exposure and risk on project. Ensured project documents were complete, current, and stored appropriately on SharePoint. Corporate Operations Claims Member Services experience includes both project management and SDLC IT Management:
Confidential
Position: Senior Project Manager, ePMO, IT Operations Program Manager
- As Sr. Project Manager, for the Enterprise Program Management Office, ePMO. Responsible for multiple projects simultaneously and launching a Health Insurance Exchanges, HIX as mandated by the 2010 Affordable Care Act ACA for the Health Insurance Marketplace. Provided senior level project management leadership to executives, senior management, internal stakeholders, and cross-functional team leads all in an effort to effectively deliver on the Healthcare Exchange initiative.
- Responsible for large scale enterprise-wide projects and project teams made up of internal and external resources to deliver business solutions and services.
- Experience with operational and data exchange implementations with partner organizations that is, with one organization integrating with an outside firm/entity to exchange data and conduct business .
- Senior leadership managing projects with complex integration and/or acceptance testing.
- Experience with healthcare reform and/or working with state and Federal government agencies managing projects through rapid and iterative development and implementation as well as SDLC.
- Familiarity with Patient Protection Affordable Care Act PPACA legislation, and Center for Medicaid and Medicare Services, CMS.
- Provided senior-level PM project support for IT, Business Operations, Compliance, Finance, Legal, Network Development and other business unites to ensure appropriate tools, resources and support systems are in place to effectively facilitate member enrollment, support and on-going engagement. Monitored and reported on overall HIX line of business performance and to further drive strategy and development efforts. As liaison with internal company compliance stayed abreast of the evolution of exchange programs, CMS certification requirements. Specifically, CMS's Guidance for State Partnership Exchange as described, the required functions for the State Plan Management Partnership Exchange, including: QHP Certification Process, QHP Issuer Account Management, Issuer Oversight, Quality, Issuer and Plan Data Collection.
Confidential
Position: Senior Program Manager/ Project Manager
- Virtual Project Team management, Vendor Management, and Site Management.
- Managed all Project Team members, Business stakeholders,
- Responsible for multiple projects simultaneously
- Reporting structure, to the EPMO, and SVP Project Sponsor
- Project responsibilities included:
- Senior Business Lead/ Enterprise Project Manager for OptumRx, for the LOB of Actuary, Data Analytics Reporting, and Pricing Underwriting preparation to take on 13 Billion in MEDCO Commercial Line of Business by 01/2013 Protocol Design, New Business Implementation Project Management.
- Senior Program Manager for Medicare Medicaid Services CMS Part D Reporting Liaison to United Healthcare Medicare Retirement Sector. Managed and coordinated the Client Management internal Auditor data validations audits. Responsible for the overall Quality analysis and review of the data collected and submitted according to the program requirements.
- Senior Project Manager, Business Outcomes and Strategic Solutions, Project Team. Develop a Project Management Office PMO to improve project efficiency Customize standards for project management methodologies, processes and procedures Manage and validate compliance through centralized controls align project selection criteria with strategic organizational objectives.
- Experience managing cross-functional teams across multiple business areas, and working within a PMO environment create a Project Management Information System PMIS via SharePoint for better communication and collaboration provide ongoing project management support through mentoring and coaching.