Sr. Partner Delivery / Program Manager Resume

PROFILE:

Solutions - oriented professional who excels at managing projects, collaborating with project teams, interfacing with clients and deploying technology to build successful solutions.
15+ years of overall SAP experience including business development, vendor management, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, testing, and post implementation support.
Capable of making important and strategic decisions
Certified mySAP-Technology Consultant
Always delivering results against strategic objectives, whilst working within the organization’s core values and beliefs.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Partner Delivery / Program Manager

Responsibilities:

Responsible for growth, profitability and delivery of existing and new projects / services
Identify risk areas and proactively develop and implement mitigation plans
Translate broader business initiatives into clear team objectives and concrete goals
Develop, recommend and/or implement strategic initiatives associated with improving practices and establishing schedules
Collaborate with inter- and intra-departmental stakeholders and key partners on content and processes
Manage communication to Technology and Finance leadership on status of plans and activity
Balancing long term strategic investments with near term business goals
Providing structure, feedback, direction and making tough decisions when appropriate
Oversee the vendor relationship and delivery of outsourced services
Manage the negotiation and execution of contracts with the Legal and Contracts departments
Creating and Managing Service Level Agreements (SLA) for Vendors
Stimulate steady process enhancement to present increasing operational efficiency in entire business partner process
Support to explore expansion across new business lines
Managing a complex flexible contingent workforce

Confidential

Technical Delivery Manager& Infrastructure Architect

Responsibilities:

Articulating application and integration strategy and thought leadership for business solutions
Integrated technical expertise and business understanding to create solutions for Confidential
Envisioning new and innovative approaches and predicting probable business outcomes
Providing direction and guidance to process improvements and establishing policies
Managing client engagement services and solutions implementations
Lead successful large global teams through complex program and project tasks
Provided business consulting, knowledge expertise in strategic performance management methodologies and the application of technologies to business
Assessing and managing risk and issues through project life-cycle / Risk Management
Establishing acceptance of designs with clients
Demonstrating business acumen for effective business engagement with customers
Multiple engagement experience with global delivery model including offshore functional and development support
Cultivating client relationships and driving revenue acquisition
Deep understanding of the principles of Partner Engagement / Vendor Management

Confidential

Principal Consultant

Responsibilities:

Provide SAP Basis Consulting to all SAP Hosting Customers across EMEA/US/APJ
Communication with customers to understand the project/resource requirements
Scope / Requirements Definition, Escalation and problem management
Process compliance monitoring and feedback, project tracking / reporting and communications
Ensure timely execution &delivery of customer projects
Implement/roll out new processes
Hiring and establishing new teams