SUMMARY:

• ITG/PPM | Enterprise wide Implementations | Business Process Management | Application Upgrade | production supportTechnically proficient and experienced Solution Architect with 11+ years of experience in IT Industry that includes PPM Suites, Project Management, Program Management & Financial Management.
• Has ability to work collaboratively/independently in a cross - functional/team oriented environment. Strong business analysis and business support exposure and experienced in managing onsite-offshore model.
• My education and certifications with international exposure puts me in a unique category where I can utilize my skills and proficiency into challenging and tough corporate situations in order to achieve the desired result.
• Led and implemented complex projects. Mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels. Expert in understanding customer requirements and developing products those are valuable, innovative, and successful.
• Trusted leader known and respected for leading successful change in projects and building credibility with executive teams and staff.
• Business analyst; ability to analyze business practices/process for defining optimal procedures/practices.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• PMO & ITIL analyst, expertise in Project Management Office (PMO) methodology, Change Control Process, ITIL framework & other IT Demand.
• PPM expert, experienced in defining processes, developing process flows, configuring and administering HP PPM. Also able to support various kind of integrations with PPM.
• Process Re-engineering/ Simplification - Enhanced the existing PPM project management process that has the ability to support waterfall, agile and hybrid models of project management.
• Integration; worked on ITG integration with various system such as ALM, SAP, GAL, service-now, support-central, qlikeview, enterprise business objects, etc.
• Upgrades; expert in PPM upgrade with minimal business impact.
• This includes multi-layer upgrade where additional upgrade of webserver, siteminder, database or operating system is required
• Server Migration; migrated the application servers from standalone Linux to shared Solaris. This also involved the application migration from VM to LDOM
• Mobility Solution; designed and implemented a PPM mobile solution for management that allows the stakeholders to review the project & deliverable without even logging to the application.
• Revenue Saving by implementing a rotational model for customers that enabled them to downsize the application support team without impacting the level of support.
• 24x7 Support, established helpdesk to provide L1 support to business users across;

SKILLS SUMMARY:

Project Management

Project Management Office

Business Analysis

Project & Portfolio Management

IT Governance

Production Support

Business Process Re-engineering

PPM, ITG, Kintana, Ralley, Service-Now

Java/J2EE Platform

VSS, StarTeam, CaliberRM & PVCS

Linux, Windows and Solaris

SQL and Oracle Database

Test Director, ALM

MS Office, Project Plan, Visio

TECHNOLOGY AND TOOLS:

Programing Languages: C++, VB.NET, Java, XML, JSP, HTML, DHTML, Web services

Design & Reporting: MS-Visio, MS-Office, MS-Project, Crystal Report, SAP Business Object, Qlikview, Crystal Report

Database: MS SQL Server, Oracle, PL&SQL

Project Management Tools: HP-PPM/ITG/Kintana, Planview & Service-Now

Operating Systems: MS Server, Red Hat Linux, Solaris Server (Standalone and VM both)

Other Tools: Rally, HP-ALM, Borland StarTeam, CaliberRM, PVCS, Clarify

CAREER PROGRESSION:

Confidential

Sr. Project Manager/ Solution Architect

Responsibilities:

• Manage large scale app installation, upgrade and integration projects for customers with full oversight for design, development, deployment and production.
• Gather requirements, analyze business requirement, facilitate technical support and liaison between users and development team
• Analyze business practices for defining optimal procedures/practices & map business requirements, designing customized solutions and planning test strategies
• Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.
• Schedule customer maintenances and ensure appropriate quality checks have been completed, Manages the project implementations for on-time delivery, reviews service failures, and produce incident reports when required
• Coordinate internal IT projects ensuring that implementations are ready as required by client deadlines.
• Manage monthly work planning meeting, daily standup meetings, sprint review meetings and retrospect meetings. Also, follow the regulatory requirements through regulatory assessment and review.
• Conduct project management functions, including analysis of cost, schedule, and scope related to the delivery of communication services, including the prioritization of technical efforts, and coordination with technical managers to ensure customer satisfaction in a performance based contracting environment
• Manage people, Off-On communication, client communication, and conflict management.
• Work collaboratively/independently in a cross-functional/team oriented environment.

Project Manager/ Solution Architect

Confidential

Responsibilities:

• Establish a 24x7 helpdesk support to support all users across the globe
• Simplify the project management methodology to improve the PM effectiveness & regulate the governance process
• Implement global change control process across Confidential Capital.
• Advanced financial reporting for program managers, project managers and other stakeholders
• Develop an email threading solution for ITG/PPM to provide mobility support on handheld devices
• Integration of PMO with risk assessment, governance & regulatory compliances process
• Integration of ITG with various system, such as iSET (Asset Management System), Service-Now, GAL, Qlikeview and business objects
• Enterprise implementation of ITG/PPM (Global Presence with 50K+ users)
• Monthly releases for faster and value-driven deliveries

Project Manager

Confidential

Responsibilities:

• Design functional processes and map them with the client’s pain areas.
• Introduce the project management process in Real Estate, an adoption from other businesses of Confidential
• Developed various training modules, help documents, and quick reference guides for the users to help them absorb the Tool
• Establish weekly tollgate and CAB meetings for regulating PMO process
• Digitize the invoicing process for productivity improvement and real time visibility about available funding
• Automated financial year-end, quarterly and monthly FPA activities in ITG
• Set up a mature financial system to produce KPIs for finance managers, program manager, CIO & cost center owner

Onshore Team Lead

Confidential

Responsibilities:

• Migrate application from standalone Linux server to shared Solaris server
• Migrate other configuration web-instances, database, license, etc. from Linux to Solaris
• Migrate application from shared servers to VM and then later to LDOM
• Schedule and coordinate performance & load testing on new environment with baseline to release to Prod
• Run book for server migration from dev -> qa -> stage -> prod
• Team coordination among several teams: Vendors, Servers team, DBAs, QA, Middleware, Licensing, PMO, Architects, etc.

Team Lead

Confidential

Responsibilities:

• Perform pre-upgrade analysis summary and present the demo to customer
• Upgrade ITG to latest version (n-1) as per customer policy
• Upgrade database, Java, email server, site-minder, licensee, and other configuration files as needed
• Perform clustering for performance improvement and better availability
• Establish Live monitoring system using Topaz/ Site scope
• Coordinate performance & load testing on new instance with baseline
• Provide end user trainings and post prod office hour support

Confidential

Sr. Software Engineer

Responsibilities:

• Digitization of project reporting process (from manual Word/Access to ITG)
• Develop workflow/forms for project reporting, where all the project information was captured
• Add alerting mechanism for reporting and verifying that the data captured was accurate and real-time
• Interface to upload cost data from SAP for each project into ITG database using Microsoft VB utility
• Real-time dashboards provided a high availability and real-time visibility to managers and other stakeholders of the process.
• Link to Crystal Reports interface is provided in the system to enable user to print the reports in a highly customizable format.
• Server and patch details are uploaded into the Kintana system using a VB Interface.
• Patch maintenance process is converted to Kintana workflows
• Server details, patch details, and progress statuses are available using Kintana Dashboards.
• Kintana notifications are enabled to inform users of the current state of the reporting process