SUMMARY:

• Agile (SAFe) based Cross - Functional Program-Life-Cycle Management in environment of ambiguity and uncertainty
• Efficiency oriented and High-Energy senior level hands-on program manager with business acumen (MBA + BS-ME). Managing entire Product & Solution Life Cycles (PLC / SDLC) of complex global Process Deployment/Re-Engineering programs such as ideation/initiation, Sponsor/Stakeholder buy-in, planning, execution, control, analysis, reporting and closing within budget and timelines. Very keen eye on Risk identification and Remediation.
• Experienced in matrix organization / culture bringing success to high performance cross functional teams of IT, Operations, Finance, Supply Chain & more.
• Expertise in portfolio of concurrent Process Improvement programs though utilization of SIPOC-RACI techniques and tools such as Dashboard and collaboration with Stakeholders and teams
• Agile Based Product Management: Efficiency oriented methodology includes cross-functionally Leading and Executing Program-Lifecycle (PLC / SDLC) from Ideation to On-Time delivery. This includes Risk assessment and Remediation, Stakeholder/Sponsor analysis & updates, dashboards/web-sites, provide strategic direction and follow-up tactical deliveries, budget management, hire/mentor resources and more
• Business Process Re-engineering: Created To-Be Processes (Future State) through advanced Lean principles (Value Stream Maps, 5S, Standard Work Flow, Pull Replenishment, Demand and Production smoothing, Mistake Proofing / Poka-Yoke, Total Productive Maintenance) combined with advanced Six-Sigma principles (DMAIC, SIPOC, Process Capability, Root Cause Analysis, Normal and Non-Normal data Statistical Analysis, Failure Modes and Effects Analysis, Design of Experiments) together with details on Gap-Analysis and Road-Map to Change / Implementation Management.
• New Business Process Implementation: Successful in carrying out Stage-Based Roll-Out Plan (PDCA Model) that includes selection of a To-Be Process, Pilot, Training & Hand-holding, Data Clean-up, Change Management, Stakeholder Buy-in, Documentation & update and more followed by complete Knowledge Transfer
• Release Management: Managed multiple Agile and Waterfall based Releases in complex programs in Cisco, Kaiser, Confidential etc; Excellent bridge between Business & IT Dev teams in delivering expectations of Stakeholders through Roadmaps/Project Plans, Deliverable Status, Success Stories and more to executives are various levels
• Business Process Mapping: Over 250 Business Processes Mapped through SIPOC or 360-degree-view As-Is Process Maps (baseline or current State) for multiple work-streams. All pertinent details captured such as Current process, Cycle times, RACI, Current Challenges and more
• Communications Expertise: People oriented communications; Stakeholder profiling and analysis, documents (BRD, Multiple tool deployment / upgrades); Program Management via Tollgate or Governance Reviews while identifying opportunities for Continuous Improvement through data gathering, analytics etc
• Collaboration: Partnering with cross functional teams leading to Consensus; Manages relationships through objective metrics such as SLA, Milestones, KPI and more
• Compliance and Complex Programs: Lead multiple process based certification deployment including Sarbanes-Oxley (SOX), ISO, QS, TAA, GAAP and more
• Leadership / Mentoring: Coached over 150 persons to achieve certifications such as Green Belt, Lean, Agile etc through training and project support in various domains such as in sales, marketing, operations, finance, supply chain management, engineering, IT, Insurance and more

CORE COMPETENCIES

Six-Sigma: Black-Belt (LSS); MBA; BS-ME, PMP, ScrumMaster (CSM), SAFe PMPO, CPSM;

Big Data Modelling: Cloud Computing, SaaS Cloud, IT, e-Commerce, Retail, B2B, SDLC, Multi-Channel CRM

Full Cycle deployment: PDLC (PLC / SDLC), HRMS

SIPOC: As-Is, To-Be, Gap Analysis, Root Cause Analysis (RCA), Change Management, Cycle Times, RACI, Process Deployment; Change and Training, Kanban, Kaizen, HP-PPMC, Primavera, Balanced and Actionable Dashboards and Scorecards

ERP: Oracle R12 PeopleSoft PLM Windchill SAP R/3 SRM, JIRA, Rally

BI/Analytics: Oracle Financials - OBIEE, Tableau, Cognos, SAP-BO, Clarity, Minitab, Success-Factors; Disaster-Recovery Collaborative leadership, Consensus Builder, Communication Expert Program Life Cycle (PLC); New Product Introduction (NPI); Data-Warehouse (DW), Infrastructure, SharePoint Innovative problem solving & partnering

BPM Tools: Visio, iGrafx, ProVision, BPM-X, Oracle Workflow and more

Supply Chain: Category Management, Contract manufacturers, IT, Commodity, Strategic Procurement Process, Supplier Management

Compliance: GAAP, ISO, TAA, SOX, HIPAA

Mentoring: Over 150 Green Belts developed; Many trained for Agile

PROFESSIONAL EXPERIENCE:

Agile (SAFe) Product Manager

Confidential, San Jose, CA

Responsibilities:

• Operations: X-functionally created processes for adoption of Agile Iterative Development methodology for fast churn of delivery to stakeholders; Applied DMAIC model for overall efficient Program Management to Cloud Computing and Smart-Accounts; All aspects of Agile methodology followed such as Product Ideation, Backlog Creation, Backlog Management, Release/Demo Planning, Sprint Planning, Velocity and Burn-down Rate tracking, Daily Stand-Up and Impediment Management
• Cloud / Big Data & Data Cleansing / Compliance: Mapped, re-engineered and deployed business processes for Data Capture in Cloud resulting in better Analysis and Regulatory Compliance (TAA, SOX), hence enabling continued business
• Finance: New processes created for DCT Six Sigma Org Certification and Disaster Recovery Programs management, Affinity / Relationship map, business Process Mapping (BPM); Mentored over 55 persons for Green Belt Citification through direct project support and training
• Procurement: TAA Compliance and Disaster Recovery Programs with 4 Waterfall Releases for Partner Management; Partnered with Exports, Customs, Manufacturing and more; New Processes created based on Lean Six-Sigma methodology
• Sales: SmartCare Solutions Program management with balanced and actionable Dashboard/Scorecards development for all stages of Sales cycle; Big Data Modeling for various analytics
• Managed 6 teams of 4-9 persons in each team spread across the globe; Multiple people on dotted line reporting relationship

Master Black Belt Program Manager

Confidential, Stanford, CA

Responsibilities:

• Business Process: Requirements Definitions and related software Design and Development for iExpense deployment in Oracle R12
• Deployment of Process: Six Sigma based Program Management resulted in completion in record time
• Managed 7 persons directly and around 30 persons on dotted line relationship

Director - Indirect Procurement

Confidential, Milpitas, CA

Responsibilities:

• Created from scratch and established processes for Professional services Managed Service Provider (MSP); Managed Oracle upgrade; Selected HR VMS
• Benefits provider, established IT support services; Data Warehouse and Disaster Recovery
• Developed skills of 35 persons to Green Belt level and provided training in Kaizen, Strategic Procurement Process and more
• Managed 1 team of 6 persons directly and 5 teams in multiple locations; 18 persons on dotted line relationship

Manager - Procurement & Supply

Confidential, Oakland, CA

Responsibilities:

• Managed the SOX deployment program that included creating processes, VOC, training and more;
• New Process Deployment: Selected MSP for Professional Services.
• Mentored 60 persons to attain Green Belt Certifications through training and support in projects
• Managed directly 9 persons and various teams totalling to above 25 persons spread over multiple locations; Many dotted line reporting relationships

Global Supply Chain Manager

Confidential, Alamo, TN

Responsibilities:

• Six Sigma DMAIC based processes for supply chain and sourcing, Value stream mapping, benchmarking, balanced scorecards and various business excellence initiatives
• Developed over 30 Green Belts through mentoring
• Managed 8 direct reports and 13 teams of 2-11 persons spread-out globally; Numerous dotted line relationships