SUMMARY

• Confidential is a PMP Certified Program/Project Manager with 10+ years of experience in Program Management, Project Management, Application/Data Integrations Projects, SOA, Data Migration, Business Process Re - engineering, Stakeholder Management, Business Analysis, Strong SDLC, Multiple Teams Coordination, System Development & Testing experience in Financial, Healthcare, Insurance industry segments and public health projects.
• Worked on two end-to-end application building and enhancements projects. Led as a Program Manager for the State of New York Dept. of Health (NYSDOH).
• Experience in communicating with C-level Stakeholders including Sponsors, Bureau Directors & Business Owners; quick decision making, complex problem-solution analysis involving cost-benefit, risk assessments, budgeting, SWOT analysis, gap identification and impact analysis (feasibility / risk response strategies)
• Documentation Champion - Writing Contracts/SLA’s, Budgeting, BRND’s, end-to-end project documents management, configuration docs, version control, training manuals, lessons learnt, FRD’s and NFRD’s
• Sound Project Management expertise following SDLC methodologies, PMBOK framework, On-site/Off-shore delivery model - budgeting, time management, resource management - CR’s resource estimations, Agile/Waterfall/Hybrid methodology, including service level management, escalation procedures, problem and change management
• Controlling scope, eliciting, translating & confirming understanding of client requirements
• Problem Solver/Negotiator - Facilitated Joint Requirement Planning(JRP) sessions, walkthrough meetings with business leaders, JAR sessions with user groups, conducting JADsessions with IT Groups
• Specialized in validations (current/future state), creatingUML diagramslike use cases, activity and data flow diagrams, Swim Lanes, SIPOC, flowcharts
• Business advisor in Healthcare, Finance and Insurance industry with noteworthyknowledge on HL7 Messaging Standards, HIE, CCD Standards, Claims Platform, ANSIX12,HIPAA, SAMHSA Protocols, 4010 to 5010 conversion, FACETS, MedicareandMedicaid

TECHNICAL SKILLS

Languages: SQL, Visual Basic, Java, J2EE, .Net, JavaScript, UML

Integrations: HL7 Connectivity, PIX/PDQ Messaging, Salesforce, Mirth Connect

Web Development: ASP, ASP.NET, C#, HTML, DHTML, CSS,XML/XSL

Operating Systems: Windows XP/2000/2003/98, Unix, Linux

Testing Tools: QTP, QC, Selenium

ETL Tools: Informatica 9.5

Databases: SQL Server 2000/2005, SQL, Oracle, MS Access, Teradata

SharePoint: SharePoint Portal Server 2007, 2010

CRM: Salesforce

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Program Manager

Responsibilities:

• Managed stakeholders, DOH Leadership, Vendors and allied technology partners of all projects and went live as per the schedule and within the allotted funds
• Led the complex integrations between the projects and the RHIO’s, establishing connectivity for real time transmission of the Perinatal Care Summaries of clients
• Develop and maintain program / project documentation - Workplan Guidance, Scope, Plan, Communication, Risk Register, Traceability Matrix
• Communicate with Bureau Directors, DOH Leadership, Project Teams, IT Support and other stakeholders, keep them abreast of the program health periodically
• Provide technical guidance and direction to the IT teams for all projects, keeping a tab on the timelines and deliverables
• Keep a close watch on the testing and validation efforts for all projects individually for application development and interface building
• Control changes and scope creep, taking direction from the DOH Leadership
• Research & explore other overlapping DOH initiatives like SHIN-NY, NYeC, DSRIP, and bring synergy
• Lead meetings and calls with all project stakeholders spread across New York State

Environment: Java, J2EE, Mirth Connect, HL7 Messaging Standards, HIE, CCD Standards, PIX/PDQ V3 Messaging, XAML, Salesforce, MS Tools - Project, SharePoint, Visio, MS Office

Confidential, Springfield, MA

Project Manager

Responsibilities:

• Confirmed achievement of objectives, verified and documented project results to formalize acceptance by the sponsor.
• With help of SME’s, Business Architect, BA’s, Solution Architects, executed Project Plan, ROM estimates, WBS, User Stories, for rules, mappings, transformation flows, system flow / architecture (current/future flow)
• Led meetings, communicating with multiple teams, Stakeholder Management, working sessions, webinars etc. and tracked / communicated changes with the CCB
• Responsibly tracked the User Stories, Backlog Management and Bugs Resolution
• Align client expectations, controlled scope creep through change control
• Responsible for project success and day-to-day project execution
• Coordinated project life cycle tasks from definition through post implementation.
• Budgeting, Schedules, Time Reporting and Resource Management
• Project Health Reviews - Led milestone meetings, status reporting and walkthroughs
• End-to-end MS SharePoint Management - Project artifacts development and maintenance, follow-ups for assigned deliverables, milestones
• Defined Assumptions, Dependencies & Constraints. Revisited, tracked and communicated the assumptions number of times based on the iterative knowledge gained
• Managed multiples teams during the pre-prod and production implementations and tracking the build issues and Smoke Testing issues and resolving them
• Defect tracking and follow-ups, technical clean-up from the 6 applications integrations
• Worked closely with the Vendor Dev teams, and end users in filling up functional gaps. Led the end user support team from time to time.
• Effectively communicated post-prod progress, incidents tracking, revert changes in Testing/Dev environments (if needed) and resolutions to stakeholders through webinars, reports, meetings and reviews

Environment: SQL, Informatica 9.5, Salesforce, Jira, Teradata, Oracle 9i, MS Tools - Project, SharePoint, Visio; Rational Suite, Clarity, ClearCase, Clear Quest

Confidential, Bloomfield, CT

Technical Project Manager

Responsibilities:

• Ensured creation, identification, prioritization and sign off of business requirements
• Led project planning and financial monitoring - coordination of cost estimates; resource planning and management, identification of and securing of resources.
• Creation of estimates, Project Charter, Scope document, developed the Project Plans, guided for PRD’s and the Functional Specs and NFRD’s
• Decided on methodology for modifications, conversion and implementation
• Facilitates project communication including risks, issues and deviations from plan
• Coordinates production and post-implementation tasks, and project review/ lessons learned
• GUI screens design documents for various screen tabs like Summary, Different Tasks, Notifications, Plan of Care, Diagnosis etc. including the sub-screens and multiple fields, with drop down values
• Led requirements specs document for UI screens development forClaims, Subscriber / Member, Plan/Product, Provider, Commissions andBilling Modules
• Responsible to Track, Document, Capture, Manage and Communicate the requirements usingRequirement Traceability Matrix (RTM) and deliverableswhich helped in controlling numerous artifacts produced by the teams
• Provided inputs for the EDI 820Payment Order/Remittance Advice (Financial Transaction).

Environment: Rational Suite, .Net, C#, SQL, Jira, Oracle TeamTrack, Quality Center, Salesforce, UNIX, ADR, ClearCase, Clear Quest, MS Project, Visio, Access.

Confidential, Windsor, CT

Project Manager

Responsibilities:

• Managed and mapped the business needs within seamless timelines for the rebranding efforts of Voya Financials separation from the parent Confidential brand
• Presented and got approved the project plan, governance structure, process flows, plan, systems infrastructure, impacts of change etc. from the Program Manager and the Industry Vertical Lead
• Led the teams in the implementation of a Rebranding Model Governance for the Retirement Services vertical to manage the introduction and ongoing use / maintenance of financial models at Voya.
• Developed design specs, process flows, information medium and different nodes, handoffs etc.
• Worked with the business to re-engineer the various systems, processes, business architecture, servers and ensured business readiness for subsequent development and implementation phases
• Supported the Program lead, adapted to the requirements management & business modeling disciplines for project execution

Environment: Rational Tools, QTP, Rational Suite, .Net, C#, Oracle, MS Project, SharePoint, Visio

Confidential, Horsham, PA

Jr. Project Manager

Responsibilities:

• Supported critical system failure checks, negotiated with business partners and vendors on implementation/solution delivery schedules that resulted in smooth transition of WealthView integration for more than 1 million plan members
• Wrote the design specifications for the GUI screens - Members Home page, Account values, Statements, Transaction history, Beneficiary information, Account Information.
• Developed and maintained all Project Artifacts in MS Project and e-drive
• Prod support, release management and led weekend activities
• Developed and documentedrequirementsfor a web based application:improvedend-to-endtestingcoverage,eliminated implementation defects and re-work by over 35%.

Environment: Rational Suite, SQL, Oracle UNIX, Java, ClearCase, Clear Quest, Visio, MS Office, MSP

Confidential, VA Beach, VA

Sr. Business Process Analyst

Responsibilities:

• Created plans and strategic process documents for AGP to streamline their systems including EDI Transactions
• UsedRational Requisite Profor managing the functional and non-functional requirements
• Worked onHIPAA Transactions and Code Sets Standards according to the test scenarios 270/271, 276/277, 837/835 transactions
• Created and maintained Software Requirement Specification (SRS) to capture all the requirement information for the benefits requirement information for the Operational Data Store (ODS) work in support of the 5010 270/271 Benefit/Eligibility

Environment: SQL, Oracle, Rational Tools, QTP, Rational Suite, Mainframe, JAVA, Crystal Reports

Confidential, New York, NY

CDA Consultant - I

Responsibilities:

• Wrotefunctional requirements for the application and createdapplication verification procedure document for CA application
• Documented Data Integration Load Process for the CA application for new and existing member
• Collaborated with Trizetto Consultant to understand the Facets
• Involved in analysis, scoping, design,and testing of member self-service functionalities OTC, ID card, Member Materials, Coupon book, print ID card, Enrollment portal

Environment: MS Excel, MS-Visio, Facets 4.71, HP Application Lifecycle Management

Confidential, NY

Business Analyst

Responsibilities:

• Working for VNS NY in their effort to develop a HL7 Clinical Document as part of their Certification of a Patient Plan of Care workflow
• Besides the documentation, the orchestration for the certification will utilize IHE XDS. The workflow utilized to connect with the Regional Health Information Organization (RHIO) in the state of NY
• Responsible for analysis and definition of requirement specifications of the following standards - HIE ITI Infrastructure, Patient Care Co-ordination, Laboratory profiles configuration
• Acted as the in-house HL7 and CDA SME’s assistant

Confidential, Neptune, NJ

Systems Analyst

Responsibilities:

• Responsible for writing Functional Requirement Specifications (FRS) documents
• Assisted in monitoring ancillary data transactions and addressed member problems
• Assisted JAD sessions to identify the business flows and determine impacts on other systems