SUMMARY

• Manage SIT, UAT, BAT, Automation (ALM/QTP /Selenium and Soap Sonar) and Performance testing (Load Runner, J Meter) activities.
• Manage Data warehouse ETL, BI SOA/Webservices,Database and Mainframe testing activities
• In depth knowledge in test project/program management - planning, budgeting, estimation
• Manage and monitor the development, implementation, control, and distribution of all Quality Assurance practices, standards, methodologies, and metrics.
• Application delivery process, IT systems management, IT audit and control, IT environment, Software process improvement
• Oversees multiple quality assurance projects which include development, installation, and maintenance
• Resource management, Capacity Planning, Risk Assessment and Governance
• Compliance mitigation plans, Issue Management
• Coordinate with Development, PMO, BA and Business teams to deliver excellent quality software
• Facilitate Client Implementation Testing deliverables review with internal stakeholders and Clients
• Managed Projects in Agile, Scrum and Waterfall processes
• Manage 3rd party vendors who do testing on different applications according to SLAs, SOWs
• Lead/Manager Defect Management/Defect Calls
• Manage large distributed teams across the globe (offshore/onsite model)
• Manage/Lead Root Cause Analysis and Lessons Learned sessions with multi-skill team
• Conduct 1/1 with the teams
• Can perform hands on technical QA lead role as the projects demand
• Corrective Action Plan (CAP) management
• Attended CCD/CAB meetings
• Prepare Dashboards for System, Automation and UAT Testing activities
• Perform hands on testing as per the project demand
• Credit Cards and Banking Business application testing ATM Testing, POS Testing, Internet Banking Testing, Mobile Banking Testing Base24, Transaction Processing.
• Enterprise processing services - 3 tier application testing - Embedded applications testing
• Managing executive stakeholder relationship and cross function engagements
• Manage employees including employee relations, performance, and reviews.
• Directs the preparation of documentation needed for the determination of project priorities and scheduling and provides critical input into the development of the overall project/release budget under management’s review.
• Provides input into the performance appraisals of project team members.

TECHNICAL SKILLS

Testing Tools: Win Runner 6.x/7.x, Load Runner6.5/7.x & Test Director 6.0/7.0 Quality Center 8.0,9.2 PVCS Tracker QUICK TEST PRO Rational Compuware, Jira,, Meter, Optimal Trace, QA Director, Rally,TrackRecord,Soap Sonar Meter,ALM,ItcoLisa,Selenium

Internet Tools: EJB1.1, Cobra, XML, JDBC, Swing, Servlets, JSP, RMI

App Server: Netscape Application Server4.0 (NAS) and Web Logic 5.1

GUI’s: Developer 2000, Designer 2000,Reports 6i/2.5,Visual Basic 6.0/5.0,Crystal Reports6.0,Cognos, Microstrategy,Business Objects,Microstrategy

Web Server: Java Web Server 1.1.3 and Netscape Enterprise Server 3.6, AS/400,iSeries HTTP Server, Microsoft Peer/IIS, Java Web Server,JBoss,Weblogic,Websphere

Databases: Oracle 8.i/7.x, SQL server 7.0, MS Access, DB2,Teradata (BTEQ (Fast load,/Multiload)

Operating System: Windows XP NT/98/95, AIX/UNIX, OS/400, MS-DOS Pentium Pro & Windows 2000

Languages: JAVA, VISUAL BASIC, ASP, COBOL II, SQL/PLSQL,C,C++,DB2,CICS,JCL,.Net, C#

Other: Vision Plus, FTP, Telnet, SQL Loader, Control-M, NDM, MS-Excel, MS-Office Abinitio,Informatica,SYNON,TOAD,PEGA, Plan view, SharePoint,Salesforce.com

PROFESSIONAL EXPERIENCE

Confidential, Irving TX

Senior Test Lead/Manager

Responsibilities:

• Managed a portfolio of 20 onsite and 15 member offshore teams Health Plan Testing on both functional and automation testing activities for several releases
• Formulated high-level Automation & Functional test strategies
• Mananged Automation projects developed in QTP/UFT
• Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.
• Lead/Managed Mainframe ETL/BI (DWH) and Web based Java/.Net C++ Projects
• Managed back-end testing activities for SQL Server and Oracle Databases
• Monitor SFDC cases and assign cases on various clients to the resources
• Coordinates test schedules for several releases and manages all QA and UAT testing activities
• Formulated Functional / Automated Test strategies for various projects
• Attend Scrum/Agile meetings and provide QA processes for all sprints
• Implemented enterprise wide process improvements in support of testing and software development
• Guide mentor teams and provide guidance to the team and conduct cross training
• Managed the team and providing appropriate estimates and maintaining the scheduled timelines by ensuring the deliveries are done by the respective teams on time to clients
• Maintain Dashboards in SFDC on various reports

Confidential, Dallas - TX

Senior Test Lead/Manager

Responsibilities:

• Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.
• Managed distributed teams
• Managed Mainframe ETL/BI (DWH) and Web based Java/.Net C++ Projects
• Mananged Automation projects developed in QTP/UFT
• Managed back-end testing activities for SQL Server and Oracle Databases
• Worked cross functionally with other internal teams to help implement partnerships
• Work with Business Development colleagues to tag-team on big complex deals.
• Reviewed test strategy and test plan thoroughly with the team and followed up until the approvals are received
• Formulated high-level Automation & Functional test strategies
• Coordinates test schedules for several releases and manages all QA and UAT testing activities
• Managed the team and providing appropriate estimates and maintaining the scheduled timelines by ensuring the deliveries are done by the respective teams on time to clients
• Providing weekly and monthly status report for each of the projects in a consolidated report program’s status to executive team of both client and internal
• Planning for appropriate resourcing for the forecasted projects and provide appropriate capacity tracking for the existing resources for future project assignments
• Handling escalations by meeting with clients for healthy relationship to maintain vendor relationship in a good manner
• Managing the scope changes, monitor by tracking project progress, understand issues and risks and reporting status appropriately
• Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.
• Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning
• Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product

Confidential, WI

Senior Test Lead/Manager

Responsibilities:

• Managed SOA Web and ETL/BI (DWH) & Mobile Projects for different work streams
• Managed back-end testing activities for SQL Server and Oracle Databases
• Formulated High Level Automation Test Strategy
• Managed distributed team of 30 resources
• Worked cross functionally with other internal teams to help implement partnerships
• Work with Business Development colleagues to tag-team on big complex deals.
• Managed the team and providing appropriate estimates and maintaining the scheduled timelines by ensuring the deliveries are done by the respective teams on time to clients
• Managed Automation & Functional testing for Mobile projects
• Providing weekly and monthly status report for each of the projects in a consolidated report program’s status to executive team of both client and internal
• Coordinates test schedules for several releases and manages all QA and UAT testing activities
• Manager/Lead automation activities within the automation framework using ALM/QTP
• Mananged Automation projects developed in QTP
• Managed back-end testing activities for SQL Server and Oracle Databases
• Implemented Soap Sonar tool for functional/automation testing of web services
• Planning for appropriate resourcing for the forecasted projects and provide appropriate capacity tracking for the existing resources for future project assignments Handling escalations by meeting with clients for healthy relationship to maintain vendor relationship in a good manner
• Managing the scope changes, monitor by tracking project progress, understand issues and risks and reporting status appropriately
• Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.
• Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning
• Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product

Confidential

Senior Test Lead/Manager

Responsibilities:

• Managed the team of 25 onsite/offshore/external resources
• Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL projects related to PBMs Billing Analyzed business requirements and functional specifications.
• Managed back-end testing activities for SQL Server and Oracle Databases
• Developed Test Strategy and approach for ETL / Web based / Mainframe Knowledge in HIPPA, COTS products and ICD 10 Compliance
• Managed Testing end to end testing activities of Claims System & Customer Care Billing
• Managed all QA activities and ensure timely deliverables with quality.
• Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.
• Owned TDM ( test data management)
• Managed a distributed team of 40 plus onsite and other offshore/external resources for QA Program related to Card Services /DWH /Mortgage/ SOA and Mainframe work streams
• Coordinates test schedules for several releases and manages all QA and UAT testing activities QA and UAT testing activities for multiple ETL Mortgage and Auto Loans Projects
• Worked closely with the DW Architect to understand the DW test process Prepared Test Strategy and BAS ( Business Assurance Strategy) and Risk Mitigation Plans
• Managed Mainframe ETL/BI (DWH) and Web based Java/.Net C++ Projects
• Managed back-end testing activities for SQL Server and Oracle Databases
• Formulated Functional / Automated Test strategies for various projects
• Managed Automation & Functional testing for Mobile projects
• Attend Scrum/Agile meetings and provide QA processes for all sprints
• Manager/Lead automation activities within the automation framework using ALM/QTP
• Managed back-end testing activities for SQL Server and Oracle Databases
• Strong management and leadership for direct reports with capacity to mentor and coach QA teams.
• Implement, gather, and report team and project metrics which demonstrate business value and showing continuous improvement in an agile environment. Accountable for the quality of test services during all stages of SDLC.
• Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product Support customers in troubleshooting exercises
• Formulate & Develop effective Test Strategies ( Functional and Automation) for different LOBs as per organizational needs and Test Data Management process for data quality

Confidential, Wilmington

Test Lead/Manager

Responsibilities:

• Coordinates test schedules for several releases and manages all QA and UAT testing activities for Ecommerce SOA and Finance and Mobile Work Streams
• Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL Mortgage and Auto Loans Projects
• Manages testing of projects with significant impact to corporate revenue stream, customer facing functions or critical internal functions. Manages project budgets and timelines, and risks
• Manage QA team of 30+ persons, including mentoring, managing workload priorities, measuring staff performance and promoting professional development. Maintained the Test Developed, collected and analyzed quality metrics about products and projects. Ensured that teams followed processes through SDLC and provided reports to managers. Provided input for the process improvements.
• Managed Testing activities of Card Services / TSS Line of Business
• Manager/Lead automation activities within the automation framework using ALM/QTP
• Managed back-end testing activities for SQL Server and Oracle Databases
• Contributed QA part of the consolidated project plans. Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed. Provided the project status report to management on regular basis.
• Tested TSYS Migration, Security Master, Broker dealer system functionalities
• Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Maintained Traceability matrix and manual tests in Test Director/QC. Interacted with BA for gathering requirements.
• Led automation framework development with unattended testing mode, including product deployment, test execution and reporting.
• Monitors test metrics, trending & root cause analysis. Manage distribution & review/ analysis of Test Metrics
• Responsibilities as an Onsite coordinator and Offshore Team Leader.
• Lead team of 6 onsite resources and 5 offshore resources on various releases
• Mentor the team on different modules and processes on different release for Private Label and Mortgage Projects Analyzed business requirements and functional specifications.
• Developed Test strategy and approach for testing.
• Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.
• Performed end to end testing on GUI based Home loan applications

Confidential, Denver, CO

Oracle/BI Developer

Responsibilities:

• Interacted with functional business units to analyze, gather and prioritize business and reporting requirements.
• Evaluated and analyzed existing OLTP databases and develop/maintain integrations to data warehouse.
• Used SQL stored procedures to transfer data from OLTP databases to staging area and finally transfer into data warehouse.
• Used various SSIS tasks such as Conditional Split, Derived Column, lookup which were used for Data Scrubbing, data validation checks during Staging, before loading the data into the Data warehouse.
• Developed and deployed data transfers packages to the appropriate destinations
• Identified the database tables for defining queries to generate reports for analysis of data using SQL Server Reporting Services in Report Builder.
• Defined the report layout and identified Datasets for the report generation.
• Created different type of reports including Cross-tab, Conditional, Drill-down, Sub reports also parameterized reports.
• Created numbers of complex formula in sub report.
• Developed and implemented procedures to ensure the quality, usability and accuracy of reports.
• Implemented Star Schema for OLAP cubes
• Coordinated with all the team members and development team in order to resolve the problems and bugs.
• Analyzed user business requirements, functional specs and assisted QA Team lead in writing the Test Plan.
• Written Manually Functional Test cases for manual testing
• Written Detail Test cases for automation and used Win Runner to automate