SUMMARY:

• A multi skilled IT professional having around 18+ years of experience in Information Management and its integration with People, Process and Technology.
• Excellent record of successful programs delivered within schedule, budget and with high quality standards achieved by effectively influencing and directing program, project teams to deliver in alignment with organizational, strategic and program goals and priorities.
• Exceptionally well - organized and able to multi-task, excel in fast paced environments and offer excellent communication and interpersonal skills combined with strong technical and stakeholder management skills.
• Global and diversified experience in leading and working with cross functional team in organizations.
• Extensive experience around Technical Program delivery using Agile and Waterfall methodology
• Analyze current project portfolio and provide recommended actions for the in-flight and future planned projects as part of transformation program planning
• Develop and track project plans including scope, requirements, resources, budget and schedule
• Research and analyze competitor offerings and identify core solution differentiators
• Provide ongoing communication on project health to all stakeholders
• Extensive experience in managing customer relationships with SVP and VP levels
• Extensive experience in negotiating and finalizing contracts (FP, T&M, Transaction based), Service level agreements for optimal delivery and win-win for both parties
• Experienced in managing and directing large engagements with strategic planning, making proposals, budgeting and staffing for large, complex projects
• Experience in Business development, strategic planning with forecasting for the Account
• Successfully leverage Program execution & delivery in onshore-nearshore-offshore model- both Managed-Service and Manages-team projects
• Good command on all phases of the Development, Support and QA Life Cycle. Good command on SDLC with timely delivery against aggressive deadlines.
• Well versed with Test Management, Scope Assessment and Process Adherence
• Handled resource movement between offshore and onshore
• Point of contact for account level resourcing.
• Conducted recruitment drives and oversaw recruitment and on boarding of over 150 full time and contracting resources in last three years

KEY SKILLS AND COMPETENCIES:

• Awarded best IT Program Manager for large Pharmaceutical account
• Certified Scrum Master (CSM)
• Successfully setup the TCS Offshore Development Centre
• Successfully developed and deployed Enterprise Hospital Management System at four major Hospitals across India - special mention from the Healthcare Head during the application deployment
• Twice awarded the ‘Best Team’ within the TCS Hitech and Healthcare Domain projects
• Trained in PMP, ITIL, Agile Methodology and Large Program Management

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Service Delivery/ Program Manager

Responsibilities:

• Program Management with a team of 65 associates both onshore and offshore
• Application Maintenance& Support for Supply Chain and BI Applications
• Handled $6Mn+ program with 50 growth year on year
• Financial & Account management including forecasting, monthly reconciliation and contract invoicing
• Interact with executive leadership (VPs, Exec Directors, Directors, Managers) to drive continuous improvement initiatives and administer regular governance and status reviews
• Develop and execute standard project management deliverables including project plans, communication plans, stakeholders management plans, etc
• Responsible for continuous process improvement and implemented initiatives to meet critical timelines
• Oversaw 100% compliance of meeting Penalty based SLA’s and KPIs in accordance with Master Services
• Risk identification and mitigation planning and Value additions to Customer
• Transformed team to be highly successful, winning Best team awards
• Managed account portfolio growth and served as integral part of new client implementation, training and team capacity management

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Application Maintenance and Support for two large Laboratory & Sales towers
• Program Management with a team of 45 associates both onshore and offshore
• Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments
• Facilitated weekly/monthly/quarterly client meetings to review project status, upcoming deliverables and address concerns
• Identified as Healthcare SME for new client implementation for Service Delivery - shared expertise and lessons learned to all levels of management
• Developed continuous process improvement and implemented initiatives to meet critical timelines
• Analyzed metrics to optimize service levels and improve SLA response and resolution times

Confidential, Pleasanton, CA

Engagement Manager

Responsibilities:

• Program Management with a team of 70 associates both onsite and offshore
• Expertise in the accurate effort estimation, scheduling, defect triage and reporting in Waterfall and Agile methodologies
• Training, Mentoring and Performance Management of associates
• Provided critical solutions for staffing needs. Interfaced with client to address functionality and headcount to determine training requirements generated full utilization of company resources
• Analyzed and identified root causes of mission critical management problems to drive delivery solutions
• Increased profit margins to double the Company expectation while maintaining service standards

Confidential

Program Manager, Support Manager

Responsibilities:

• Project Management, Delivery management, Requirement Analysis, Configuration and Deployment Management.
• Interacting with the business users and Hospital HOD’s
• Managed team of 110 associates from Development, Testing and 24X7 Production Support teams
• Designed and developed various one-of-kind reusable tools
• Deployment of the application at different regions and satellite centers at Multiple hospitals across India
• Configuration management, planning and reviewing of the patch movements