SUMMARY:

• Confidential is an accomplished Project Manager & Client Service Lead with 11+ years of experience; in which 5.5 years Project Management & Client Service Delivery, 2.5 years in HRIS Lead (implementation, production, maintenance) & 3 years of HRIS experience (maintenance).
• A certified PMP involved in projects from inception to final delivery and project management activities like creating project plan, managing triple constraints, identifying project risks and mitigation, managing SLA/SLO, and configuration management. Conduct feasibility study and impact analysis to identify the business critical and high - risk areas for change management. Derive ballpark and actual estimate for projects using various techniques of estimation.
• Green Belt certified
• Expertise in strategy, design and implementation of technology-based global HR Processes, HR Shared Service models and solutions for large organizations
• Projects & Documentation Champion - Business blueprint, writing proposals, configuration docs, end user manuals, leadership communication, manuals, functional specs and other allied documentation
• 96% Audit Compliance (zero observations) - Passed two comprehensive audits managing Global DTT projects, SAP Information Security Systems and Operations. These audits were conducted by E&Y and Internal Audit team.
• Hands on experience of working with tools - Oracle Taleo, Ariba, HR Online, HR Administrator, ChoicePoint, Solman and other change mgmt tools
• Implementation of complete life cycle of HR projects from design phase, mapping customer requirements, continuing with configuration, testing and implementation of various HR modules
• Sound knowledge of IT SDLC methodologies, policies & processes including service level management, escalation procedures, problem and change management
• Established ability to multi-task and manage multiple projects and cross functional teams in large matrix organizations
• Strong SAP HR/HCM skill set that includes daily work schedules and periodic work schedule rules and planned working time, Personnel Administration, Organizational Management and sound knowledge in ESS & MSS.
• Experienced in leading and managing client teams with direct/indirect supervision of 30 - 35 internal consultants operating from both onshore and offshore; including their performance, round robins and career roadmap
• Built a complete service line of 70 professionals, right from conceptual design to final implementation and operations
• Aggressive and proactive in understanding a company’s culture and business objective clarifying queries to gain maximum project/product knowledge.
• Forecasted, budgeted and retained top talent with staffing decisions,, coaching, mentoring and feedback that maximized individuals’ performance
• Exceptional interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear, concise and tactful communication with senior management & clients.

TECHNICAL SKILLS:

SAP R/3 HCM

Delivery Lifecycle

Systems Integration

PMO Operations

& Development

Shared Service Model

Centre of Excellence

Leadership & Business Strategy

MS Office XP, MS Visio, MS Project

MS OneNote

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Project Manager/Team Lead

Confidential

Responsibilities:

• Enhancing the overall recruitment process and redefining the coordination support by setting up the team and scaling up the recruiting fraternity efficiency
• Worked with client team, conducted system requirement study (initiation/design phase), gathered requirements, analyzed and discussed with key workgroup owners to finalize the requirements and took sign-off, thereby creating project charter
• Designing the shared services model, metrics, scorecards, SLA, workflows and process maps for complete Talent team so that client could target hiring of 2000 plus professionals in line with the Global Talent strategy
• Published calendars, driving the success of changed model, update documentation and the various versions. Led meetings, reviews at milestones and ongoing leadership communication
• Work-stream Lead for SAP HCM module implementation and production support. Assisted in the management of timetables, deliverables, planning and execution of the project.
• Managed involvement of department Subject Matter Experts to ascertain organizational needs and business requirements. Designed setup and configured SAP HR modules. Oversaw the process to troubleshoot issues including logging of TARs and setup of a central repository to track issues. Gathered business processes. Identified gaps and proposed workaround solutions.
• Worked with the process owners to re-engineer business processes and practices. Assisted consultants with application setup and configuration of SAP HR, Benefits and Payroll, as well as maintained setup documentation.
• Post SAP Go-Live, supervised the HRIS department. Oversaw and managed the maintenance and support of SAP HR, Benefits and Payroll modules. Tasks included defined new earnings, deductions and tax adjustment elements for payroll; defined quick code values, jobs, positions and grades; created new benefit tables and accrual plans. Worked with the organization process owners to review and analyze their business processes to identify how SAP could be reconfigured or developed to enhance the departments’ business processes.

Confidential

Responsibilities:

• Responsible for the development of many Confidential ’s (Business Requirements Narrative Documents)
• Led the R10 team working as part of a Global team in partnership with a third part HR Outsourcing provider, Confidential .
• More specifically, worked on the Workforce Information and Lifecycle Management (WILM), a work-stream within Talent Management
• Team building - Conducting technical interviews and hiring/mentoring the client onsite/offshore team and involved in staffing decisions
• Flash the reports on day to day basis to the client management team
• Worked as a lead point of contact for onsite team in the US and managed off-shore consulting resources (8 functional and 3 development) in handling day to day R10 operations.
• Implementation of ESS/MSS and Production Support
• Maintain Single data base for the client across the world
• Coordinate with client and development team for merging the client migration activities
• Define Functional Specifications for new developments and maintaining the documents related to the change in the system
• Trained the client team on system usage and helped in preparing the self-help documentation
• Migration of HR System (ESS & MSS), implementation of CATS & FI Module
• Guided in test scripts preparation & check list for system migration activities
• Coordinate with Basis & EP Consultant for system & EP server migration activities
• Set-up new server in quality landscape and maintain the same options available in production EP
• Led testing efforts for ESS & MSS in new EP quality server
• Defined functional specs for new developments and maintaining the documents related to the changes in the system

Team Lead/Member

Confidential

Responsibilities:

• Define Functional Specifications for the developments and maintaining the documents related to the requirement and change requests in the system
• End-to-end implementation of OM, PA and Time Management (Negative with CATS)
• Drafting the test cases and testing the new developments across development and two level of quality environments in R/3 system
• Completing the Regression testing for all other countries in quality system as and when their TP’s (Configuration) are moved.
• This was done to track the impact of TP’s movement of other countries to ID configuration.
• Conduct key design and end-to-end workshops to gather business requirements; identify application gaps, and resolve outstanding issues.
• Proposed alternatives and/or workarounds for gaps. Reviewed and analyzed client reporting requirements and customization.
• Gather requirements and identify inbound and outbound interface requirements for the RICE (Reports, Interfaces, Conversion and Extension) strategy.
• Assist client team in re-engineering business processes. Created data mapping documents, interface and conversion specification documents.
• Wrote unit and integrated test scripts for multiple CRPs. Used test scripts to validate that the core application meeting the client’s business requirements. Post go-live, assisted client in recruiting resources that have SAP HR skills and the pilot batch.