SUMMARY

• MBA certified, Project Manager and ITIL implementation Manager with total of 11 years work experience, with IT project execution experience in complex, high performance and scalable, distributed software products using C Dot net, VB Dot net, SSIS, SSRS, Java, J2EE, SAS, SAP, Oracle ERP, BMC Remedy, QNXT including 8 years onsite experience.
• Thorough implementation experience in program/project Management, software development life cycle, software methodologies, tools, on-time delivery management and people management skills.
• Solid experience in ITIL best practices implementation that focus on process, technology and information perspectives of providing integrated organization wide business solutions
• Ability to identify issues, propose solutions, synthesize and highlight implications.
• Ability to quickly grasp and develop program-specific content knowledge willing to take on multiple roles in teams to meet program needs.

MANAGEMENT SKILLS

• Thorough implementation experience in Programs and Projects for IT Development, Enhancement and Production Support by identifying opportunities and developing winning solutions.
• End to end project planning and management with thorough project tracking and global/virtual team/stakeholder management.
• Executed and maintained project management processes and disciplines in the areas of: project schedule and quality management communications management human resource management cost management procurement management risk / issue management change management.
• Ensure team member goals align with project objectives, facilitate team decisions within guidelines, and effectively communicate business issues/directions to team and management.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Implemented ITIL process in Managed Services model for production support area.
• Solid experience in Implementing Incident Management, Problem Management and Service Desk Management aligning the standard ITIL practices
• Assisted Development and Test Project Managers with day-to-day project management tasks apart from leading own project team anticipating delivery issues and providing direction on development efforts. Managed child projects as part of owning the larger project plan using Microsoft Project Plan.
• Participated on the setup of the Project Management Office PMO including establishing consistent industry standard project management methodologies Project Management Institute practices .
• Improve knowledge sharing by facilitating training sessions and conducting regular team meetings to discuss technologies, process, risks and issues. Apply learning procedures to improve team skill, coordination and flexibility for each release.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Roles and responsibilities:

• Develop high-level and detailed project plans in distinctive phases ensuring that the scope and approach are fully understood by all stakeholders.
• Assembles project plan, ensure all systems of record for project reporting are kept current, and direct and monitor work effort on a regular basis.
• Review development estimates from various Development Teams and actively seek clarification/verification as appropriate.
• Ensure accurate reflection of Project Budgets, Forecasts and Actuals within Clarity.
• Defined and implemented best practices with regard to production system administration and incident management and worked with production support staff of Sybase, Teradata DBA teams, Unix platform and network administrators to monitor services 24/7
• Monitor and communicates the progress of project delivery and ensure timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues.
• Negotiate and influence cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the development life cycle.
• Pro-actively anticipate project risks and issues and ensure adequate mitigation is put in place to ensure delivery is not compromised.
• Managed large scale Microsoft Active Directory migration projects
• Managed Core Claims application migration, implementation for 14 health plans
• Designed and implemented project plan for user training materials on application migration pre deployment
• Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.
• Oversee quality assurance and ensure appropriate levels of end-to-end testing resources across the project are deployed.
• Participate and provide inputs for overall disaster recovery process and backup and recovery plans, operation management capabilities, service-level agreement SLA obligations and downtime windows
• Production support Services Implementation
• Incident Management Managed end-to-end flow of critical and high priority incidents for the portfolio by liaising with the application team, client teams, 3rd party infrastructure team and other stakeholders
• Problem Management Implemented a solution to identify the RCA for critical and priority incidents with recurring high, medium or low priority incidents. The root cause analysis was done by closely working with the application teams, technical architects and other stakeholders as required to close the problem ticket resulting the incident reduction
• Change Management Reviewed, approved and rejected the changes from an overall production support impact perspective. Attending the change control meetings to represent the changes for my application portfolio.
• Regular Status reporting to Client Management team and internal Management team
• Service Desk Management Had setup an internal incident monitoring and managing team that used to monitor the high and medium priority incident tickets. Once identified the respective L2/L3 teams were intimated and the tickets were assigned. These tickets were closely monitored to closure.

Confidential

Roles and responsibilities:

• Responsible for delivery of business flows, use cases, analysis and project coordination of development of a new product
• Design of system administration module and configuration modules of Enterprise Data Management product.
• Gathered requirements from Business Owners and field employees of various clients.
• Functional Testing and Acceptance Testing of the product, which include complex client specific functionalities.
• Conducted JAD sessions and GAP analysis.
• Responsible for functional documentation of the product, which include User Guide, Configuration Guide, Training Documents and Sales Presentation inputs.
• Business Process Review and related Documentation.
• Organized and led meetings with clients to gather user information and analyze configuration details.
• Single point of contact between Clients and Cognizant.
• Analyze and gather reporting needs, create report specifications, report design and implementation using EAM Advanced reporting module.
• Analyze and gather requirements for custom work and client-specific enhancements or needs and document use-cases and technical design specifications.
• Provide project post-go-live assessments.

Confidential

Roles and responsibilities:

• Developed/ Customized Reports and Forms.
• Developed reports using Discoverer.
• Dealt with registering / defining of custom applications, tables, forms, reports, concurrent requests standard report submission etc. and also with profile options, defining of application users and responsibilities.
• Worked with Interfaces and Data Conversions, Developing new Forms, Reports
• Developed Report templates for easy development of new reports.
• Modified Order Workflow to close the Order header from default values
• Account generator modified in AP.
• Developed reports in Order Management, Receivables, and Purchase Order.
• Customized Order/Invoice detail report.
• Experience as Oracle APPS System Administrator in creating new users, Responsibilities, Menus and User Security system. Creating Concurrent Programs and Concurrent executables, creating Value Sets, Flex Fields.
• Group and attaching Request Group to Responsibility and Attaching Responsibility to User Name.
• Designed and configured DFF.
• Developed a detailed documentation for all the setup and steps for Application Object Library.
• Followed Oracles Application Implementation Methodology to load Customers and Transactions from Legacy.
• SQL Query Tuning, Backup and Recovery, Data conversion from legacy system to Oracle Database, PL/SQL procedures and functions were written to validate the data and load into intermediate tables.
• Defined and Setup of the Electronic data Interchange EDI process to receive document standards 810 outbound purchase invoices and 850 outbound purchase order to load into the interface table Custom Forms were developed to review batch data at regular intervals.
• Several Reports were developed /customized as per specifications.
• Consulted with the Users, Executives and Management teams about the BI requirements.
• Design PL/SQL procedures for consolidation from multiple sets of books, tax return and forecasting modules.
• Used Oracle Applications GL APIs for integrating the custom forms.