PROFESSIONAL SUMMARY:

• Accomplished QA professional with over fifteen years of progressive hands - on experience utilizing comprehensive software testing methodologies and techniques applied to business systems, configuration, system management, financial and digital media software.
• A motivated hard worker with a disciplined, professional attitude, passion for software quality, excellent communications and problem-solving skills.

AREAS OF EXPERTISE

• Global QA Team Leader
• Quality Management/ITIL
• Process Improvement
• Automation
• UAT/Localization
• PMP/Six Sigma Certified
• Release and Change Management
• Defect Prevention
• Waterfall/Agile Expertise

PROFESSIONAL EXPERIENCE

Confidential, San Francisco,CA

Sr.Manager, Go to Market Readiness

Responsibilities:

• Established UAT function.
• Managed UAT teams located in US, India and Costa Rica.
• Created UAT plans, test scenarios and schedules.
• Filed and monitored UAT issues in Jira.
• Helped to transition to a new CMS Adobe CQ5
• Tested payments via smartphone, mobile .com and web channels.
• Helped the team to transition to Agile Scrum methodology.
• Hosted UAT bug triage meetings and was responsible for UAT sign off before going to production.
• Ensured that all stakeholders are prepared and signed off on execution plans.
• Was responsible for end to end release readiness, coordination and Go/No Go decisions.
• Collaborated across all WU business to coordinate successful launch activities in preparation for successful deployments to production.
• Was responsible for post production UAT activities.

Confidential, Fremont, CA

QA Manager,Cloud Services

Responsibilities:

• Hired and built successful Quality Assurance Teams.
• Created product qualification test plans, use case scenarios and procedures.
• Tested video/audio features of the application
• Documented software defects in Jira.
• Implemented automated testing for regression testing.
• Monitored bug resolution efforts and track successes and escalate issues as needed.
• Coordinated and supported systems/software testing, beta testing and UAT.
• Performed localization testing.
• Tested admin, re-seller and payment transactions.
• Tested the combination of software, hardware and firmware.
• Hosted daily scrum meetings.
• Monitored program performance to ensure efficient and problem-free operations.
• Facilitated the agile scrum process.
• Participated in product design reviews to provide input on functional requirements,schedules or potential problems.
• Developed and drove continuous improvement initiatives.
• Improved QA processes and practices.
• Planed test schedules or strategies in accordance with project scope or delivery dates.
• Provided feedback and recommendations to developers on software usability and functionality.
• Collaborated with technical support staff to evaluate and diagnose problems and recommended possible solutions.
• Reviewed software documentation to ensure technical accuracy, compliance, completeness and mitigated risks.
• Performed software validation from the beginning to production.
• Was a vocal proponent for quality in every phase of the product release cycle.
• Did performance reviews.

Confidential, Redwood City, CA

QA Manager,Ecommerce

Responsibilities:

• Created test plans and test strategies.
• Recruited and mentored QA staff.
• Hired and managed QA teams
• Developed automation test strategy
• Created and distributed quality metrics.
• Created and executed testing scripts.
• Suggested new testing tools and found new ways to reduce the testing time and effort.
• Conducted career development performance reviews
• Analized and tested code functionality to ensure that it is defect free.
• Understood business requirements to ensure that the application meets the intended needs.
• Communicated hot issues impacting code release.
• Conducted system tests to ensure smooth integration.
• Implemented automated testing using Selenium
• Tracked testing activities and completed daily reports.
• Worked closely with delivery team to resolve open issues and retest functionality.
• Acted as a final decision maker on application readiness for production.
• Worked within an approved testing methodology, tracking functionality and defect cases.

Confidential, Santa Clara, CA

Web Marketing QA Manager (contract)

Responsibilities:

• Led and managed offshore team in India and coordinating work with vendors.
• Provided leadership to the QA team, including defining policies, procedures and practices.
• Set up Quality Center to manage test cases, requirements, defects and releases.
• Implemented automated testing using QTP.
• Ensured high staff productivity and morale through training, coaching and management.
• Managed the delivery and support of QA services through QA methodology.
• Oversaw the project testing plans and implemented changes for efficiencies within or between projects.
• Prepared test estimates and test project schedules.
• Tracked the execution of the release testing schedule.
• Perfomed localization testing.
• Responsible for preparing the final go/no go release recommendations.
• Served as an escalation path for QA production support activities.
• Set up standards, metrics, and best practices for the QA team.

Confidential, Santa Clara, CA

QA Manager

Responsibilities:

• Staff, Manage and Lead USA and China teams, including training, mentoring, integration and improvement of communications of on-shore/off-shore teams.
• Developed QA Strategy, Project Plan, Automated Test Strategy, Test Plans and Test Cases, introducing a new Test Plan format based on IEEE and QA Best Practices and a new Test Case management tool to manage customer requirements. Executed test cases and automated test scripts and prepared detailed and summary testing reports.
• Managed video/audio certification testing for Blue ray and Red laser discs
• Implemented automated testing using Python
• Managed testing on PC, PS3, set top box
• Tested Hollywood titles, games and in house authored disks
• Created Risk Management Template to track risks, created new QA/release processes, and performed schedule and resource analysis.
• Played an active role during the SPICE auditing process for Conti AG
• Represented the QA group, participated in internal and customer meetings, and served as a valued contributor in Quality Counsel meetings.
• Worked directly with end customers, cultivating trust and supporting the communications.

Confidential, Mountain View, CA

Project QA Lead (contract)

Responsibilities:

• Prepared estimates and scheduling for QA work, tracking and maintaining schedules.
• Coordinated work with different vendors, determined resource requirements, including staffing and test equipment and verified dependencies and contingencies with other groups.
• Selected and introduced appropriate software testing tools.
• Used Scrum methodology for developing products
• Managed testing effort to ensure quality on-time releases, wrote and reviewed test plans/test cases, executed E2E test scenarios (use cases), and managed functional, regression and localization testing.
• Reviewed bug reports to ensure reproducibility and quality, and worked closely with engineering, product management to ensure the overall quality of the products.
• Supervised and participated in test plan/test cases development, defining testing environment needs and coordinating the environment set-up with IT including order creation and data mining.
• Coordinated E2E, cross functional and regression testing effort across release.
• Worked with AP, EMEA and NA theaters.
• Tested EZC HP configuration tool, set up data in Eclipse, Ecc and Eprime.
• Performed E2E testing including setting up data flows in test environment; created test plans, test scenarios and PowerPoint presentations.
• Participated in prioritization of defects, daily testing meeting with AP, EMEA and NA support teams, and performed follow up of E2E issues.
• Prepared testing reports and metrics for senior management.

Confidential, San Jose, CA

Quality Engineering Lead

Responsibilities:

• Tested AppManager Suite of server/workstation monitoring software designed for system and network administrators, identifying substantive problems, leading to release of solid product.
• Improved testing process according to CMM principles.
• Tested new UI functions of Microsoft Operations Manager to confirm functionality.
• Performed locale testing to assure AppManager compatibility with European languages.
• Created test plans, test cases and test logs to tested UI, backend and installation.
• Performed functional, regression, volume, stress testing and localization testing.
• Performed NT\W2K\SQL 2K setup and configuration.
• Performed use cases testing to simulate customer application environment.
• Automated regression testing using WinRunner.