Senior Program Manager Resume Redmond, Washington - Hire IT People

SUMMARY:

Forward - thinking business and technology program leader conceptualizes and champions the implementation of customer-facing improvements within technology, financial, sports, non-profit and software development environments.
Highly accountable and collaborative coach supports stakeholders across the enterprise to execute on-schedule, on-budget projects from initiation to launch.
Customer/Partner obsessed problem solver and diplomat implements projects that inform teams, drive user satisfaction ratings and generate sales.
Effective Cross-Group Collaborator Needs Analysis Reporting Conflict Resolution Content Migration Non-Profit Experience
Customer Engagement Reporting Strategic Partnership Development Vendor and Agency Management
Social Media Marketing Project Planning and Scheduling Executive Briefing Manager

TECHNICAL SKILLS:

Tools: Headtrax, MS Inquire, My Order, Product Studio

Software: Word, Excel, Office 365 (O365), SharePoint/SharePoint Online, Content Management System - Wordpress, Adobe | Creative Cloud - Photoshop, Illustrator

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, Washington

Senior Program Manager

Responsibilities:

Provided program management support for the group Business Manager in the following areas: Rhythm of Business/Communication strategy development, creation of People and Organization Capability guidelines to align to the Confidential People strategy

Confidential, Kirkland, Washington

Director

Responsibilities:

Lead web services team for customer engagement & delivery and served as the Knowledge Management expert for international business and IT consulting services firm.
Helped drive client requirements, scope projects and develop statements of work, timelines and estimates for projects.
Statement of Work (SOW) Management and RFP/RFI submissions.
Recruit, mentor and manage onsite and offshore development teams working on Confidential Office 2013, Office 365 and SharePoint Online projects; drive compensation and support career development.

Confidential, Redmond, Washington

Technology Services Director/Project Manager

Responsibilities:

Provided project management, R&D support, licensing oversight and SharePoint architecture in support of projects such as the Windows Confidentialwith 10,000 participants and the Desktop Optimization Pack. Managed web portal content with updates, software specs, event information and product support for Word, Outlook, PowerPoint, Excel, OneNote and Publisher. Drove project planning, led virtual team meetings and conducted project status reports while leading team of program managers.

Program Manager

Confidential

Responsibilities:

Program management of security content for book, white paper and marketing collateral publication.

Confidential, Seattle, Washington

Associate Vice President and Technology Project Manager

Responsibilities:

Managed business strategy, project plans and schedules for enterprise policy and procedure content upgrades and led the Enterprise Policy Governance Council for process improvement within a Six Sigma environment.
Developed Confidential SharePoint architecture, set business requirements and oversaw content governance to migrate policy and procedure content from legacy system.
Managed relationships with business, technology and regulatory groups; coordinated system reporting to pass compliance audits.

Confidential, Seattle, Washington

Information Services Manager

Responsibilities:

Directed build of the Sales and Marketing Resource Center, a sales support portal, to communicate global sales opportunities and distribute marketing collateral for firm specializing in business IT solutions, cloud and managed services. Managed Access-based sales tool to track sales, manage pipeline and forecast revenue.
Oversaw data migration to SQL database. Provided regular and value-added reporting and analysis.
Coordinated product planning for tools to support and improve business development processes.

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Senior Program Manager Resume

Redmond, WashingtoN

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