PROFILE:

IT manager with hands - on experience leading IS/IT, Operations and Technology teams successfully through all phases of projects. Diverse background includes extensive knowledge of web development, mobile application development, infrastructure setup, eBusiness startup and expansion. Strong analytical skills with a proven track record of problems solving with a focus on delivering projects and solutions efficiently and effectively with respect to quality, cost and time.

COMPUTER SKILLS:

Languages: .Net, Java, TSQL, ASP, JavaScript, HTML, C++

Operating Systems: Windows, UNIX, LINUX

Applications/Platforms: MS Project, JIRA, Confluence, Rally, SQL Server, MySQL, PostgreSQL, IIS, VMWare, EMC, Vertica, Infoblox, Cisco network gear, Checkpoint firewalls, Salesforce

Mobile Platforms: iPhone, Android

EXPERIENCE:

Confidential, New York, NY

Project Manager

Responsibilities:

• Successfully managed telecom infrastructure projects ranging in cost from 6 million to 0.5 million. Projects were completed within budget and timelines.
• Manage day to day Operations related activities using ITIL guidelines.
• Led the build out of a geographically redundant data center to ensure failover of mission critical services such as phone, contact center, monitoring and reporting.
• Manage the Networks, Systems and NOC department planning from a financial and head count perspective. Also managed the budget and headcount on a day to day basis. Ensured budget was within 3% of plan.
• Streamlined and managed the procurement process resulting in 30 - 70% savings in the cost of purchased items and a reduction in turnaround time.
• Successfully managed software projects for critical services such as Confidential ’s integration with Salesforce.com
• Established the project management process and administered tools such as JIRA and Rally.
• Act as main point of contact between engineering and product/operations department to ensure effective and clear communication.

Confidential, New York, NY

Program Manager, Consultant

Responsibilities:

• Responsible for all aspects of the Health Care Payments project in accordance with the Confidential SDLC process including requirements gathering, scope management, risk and issue analysis along with mitigation, development and reporting.
• Managed the vendor used to create the web site where users can view and pay their healthcare obligations.

Confidential, South Brunswick, NJ

Product Development Manager

Responsibilities:

• Lead cross functional teams in all aspects of project development, both back-end platform and front-end web, such as requirements gathering, setting of scope, impact and risk analysis, development and testing.
• Manage the vendor selection process for a new sentiment analysis engine.
• Product Manager for the creation of a triples based ontology. The ontology was built as a proof of concept to demonstrate the viability of semantic analysis and use of the technology to business managers.
• Responsible for metadata long term strategy and daily projects

Confidential, New York, NY

Director, Technical Project Management

Responsibilities:

• Project Manager for the platform that delivers content for Confidential Music- a mobile and AIR application that allows users to customize their music experience by giving them the ability to create and manage play lists from an extensive catalog of songs.
• Directed offshore team of java developers using agile development methodologies.
• Managed and directed all aspects of the development lifecycle including the creation of project plans, requirements gathering or creation, technical documentation analysis, design, development, testing and release.
• Responsible for day to day operations of mobile content delivery platform. Reduced consistent operational issues to infrequent or non-critical levels.
• Instituted subscriber billing policies that saved the company over $600,000 per year.
• Managed complex carrier related projects such as carrier billing, aggregator migrations and direct carrier connections.
• Technical lead for email campaign used to engage subscribers.
• Led subscriber acquisition campaigns via SMS and web channels.
• Managed and streamlined report creation and delivery to content providers such as EMI, Sony and Universal, thus ensuring a good business relationship between Confidential had with its content providers.

Confidential, New York, NY

Product Manager

Responsibilities:

• Designed the data structure for the new Confidential Search content management and delivery tool, Confidential, which contains search terms categorized by type and relevance.
• Developed methodology and system of rules for the new Confidential Search platform to increase search term coverage and to return significantly more relevant content.
• As Product Manager of the rules system, led the effort in the designing of features, adoption and training of the new system.
• Created a system to report and track performance of the new system. The report indicated a search query coverage improvement of three percent half way through the transition.
• As recognition of the value of my contributions, was relocated from the India offshore office to work with the strategic development team in the US.

Confidential

Technical Project Manager

Responsibilities:

• Instrumental in setting up Confidential Search offshore office in Bangalore. This involved the recruiting of both technical and non-technical positions.
• Created processes to ensure high standards of quality in the writing of code, the management of data and the creation of web content.
• Managed a group of five developers on projects in both Windows and UNIX platforms, using both .net and java technologies. This required hands on involvement in the design and development of products, tools and processes.
• Reduced time to create content by over 75% allowing for an increase in search term coverage on Confidential Search by approximately four million terms.
• Tasked with new development work, which involved researching new technologies.
• Used Six Sigma methodology to reduced miscommunication between the India and US offices.