Senior Project Manager Technology Leader

Self - starter Sr. IT Operations Executive with 22 years of proven history of managing teams, and aligning technology and business priorities to generate timely, cost-effective solutions across multiple, mission-critical projects. Inquisitive, result oriented, always looking to learn and apply new technologies/processes/methodologies to drive business initiatives, improve business processes and reduce risk. Proven ability to manage and deliver multiple complex projects simultaneously..

AREAS OF EXPERTISE

Project Management

Enterprise Process Integration

Lean/Six Sigma

System Validation

SDLC/Agile

Process Analysis

Product Development

Gxp/Non-Gxp

CAREER HIGHLIGHTS

• Conceptualized, Designed and Guided the development of Samples Advantage a SaaS platform,, a Pharmaceutical Samples Business Process Management platform, to reduce Capital Goods costs and improve Operational Efficiency by leveraging integration of Operational Activities with Data Analytics/Business Intelligence driven insights.
• Managed several projects related to Novartis' Samples Management Reconciliation Process and aligning project goals to Novartis' expectations. Created various project management artifacts and managed activities related to Risk Register, Critical Path activities, Work Streams, Validation Testing, User Training, Conducted Discovery sessions with vendor resources, internal Novartis Business and IT resources explore and identify potential business or IT related gaps, business process and IT process alignments, determine project roles and responsibilities, SLA's and business work directives.
• Created Business Methodologies and Implemented IT processes, as part of the Enterprise wide initiative to help reduce Samples Management costs by 20 40 million annually and achieve Samples Optimization targets.
• Led the technical effort for multi-platform ecosystem Windows, Unix, Oracle, SQL Server Application Integration of various CRM/SFA flavors Siebel, SalesForce.com, Lotus Notes to existing Back-Office Samples Management Business Process applications to provide Sales Organization ability to use CRM of choice.

PROFESSIONAL EXPERIENCE

Confidential

• Founder, CEO: Developed SaaS application and service delivery business to manage pharmaceutical samples for Fortune 100 Pharmaceutical./Bio-Tech/Medical Devices companies.
• Product Development: Samples Advantage is a Pharmaceutical Samples Management Suite that integrates all aspects of Samples Management processes related to Forecasting, Supply Chain Processes, Compliance Reporting, Analytics/BI based Leading and Lagging Process Alerts and Reports.
• Project Management: Managed a team of Off-Shore and On-Shore resources. Managed project related tasks including but not limited to Managing Project Plan, Identifying, delegating and tracking activities across workstreams, managing Project Risk Register, Budget, performing periodic Health Of Project quality checks. Project scope was 24,000 Man/hrs.

Confidential

Sr. Consultant/Sr. Project Manager/Process Analyst:

• Led effort in Sales Marketing Applications Division to manage a multi-application portfolio, Samples Inventory Management, Sales Force Roster Management, Speaker Management and Reimbursement, Also managed and participated in several enterprise projects related to CRM/SFA, Analytics, Outsourced IT/Business Services.
• Specific modules included:

Project Manager - Product Utilization Optimization: Worked with IT Business team to identify and define the scope of project. Created Project Plan, Work Schedule and coordinated Work Activities with Business and IT Samples Management team. Provided regular updates to larger Novartis Real Time Inventory Initiative cross-functional team that developed tools to enable better visibility of Samples channel inventory, allowing Novartis to plan replenishment and manage quantity and quality of field inventory. The result was a reduction in Samples Product Capital Costs by up to 20 .

Project Manager Samples Reconciliation Outsourcing: Managed and led IT effort to reduce costs of reconciliation for samples distribution. Worked closely with Business Partners, internal IT team and External vendor s to establish Project scope, Business Requirements and IT deliverables. Created and Managed various Project Management artifacts per Novartis PMO guidelines using SDLC methodology. Coordinated and tracked activities related to Training, Testing and deployment. Managed Critical Path activities to ensure On-Time and Under Budget delivery of the project. Helped organization reduced existing costs by 70 .

Project Manager - Salesforce CRM/SFA Integration: Managed the design and development of processes to integrate Sales Force Samples Transaction Data from multiple CRM/SFA platforms Siebel, SalesForce.com, Lotus Notes into BackOffice Samples Management/Reporting and Roster Applications. Managed the Migration of users to the CRM platforms of choice in alignment with the Business unit strategy.

Project Manager Samples Cognos Reporting Allocation Tool: Helped define requirements, scope, deliverables for the development of Cognos Cubes and Reports for Samples Tracking and Management. Worked with internal and external IT resources to develop and deliver the final solution. Coordinated users training sessions and provided project status updates to Business and IT stake holders.

Improved Release/Pipeline Management: Created a Meta-Data Rules based engine to Improve Time to Market for enhancements/changes and reduce Software Quality issues, allowing application validation, with future changes to Business Logic, Data Import/Export not necessitating a complete system validation. Improved Time To Market for future Change/Enhancements by 50, Improved Software Quality, Reduced maintenance cost by 30 .

Regulatory/Compliance Reporting: Worked closely with compliance department to meet Federal and State reporting requirements and satisfy FDA and State level reporting of product sample fulfillment data. As a result, Novartis was one of only a handful of pharmaceutical companies. to meet reporting deadline set by FDA.

Project Manager Roster Enterprise Data Integration: Managed the Enhancement of Roster application to integrate application data channels to Enterprise applications such as Siebel, Data warehouse, Lotus Notes SFA and Lotus Notes based applications. Worked with complex cross-functional teams to align deliverables to the data needs. As a result, applications and users had the ability to perform ad-hoc queries on historical, current and future Sales Organization Roster information, automate process of restructuring Roster data based on Sales Organization Geographical Realignments and Re-numberings.

Speaker Management/Checkwriter: Managed the Speaker Management and Checkwriter applications. Performed Project and Operational activities based on the Business Groups objectives and changes in the IT ecosystem.

Confidential

Project Manager/Technical Lead: Responsible various Project Management Technical Management responsibilities related to Pharmaceutical Samples Warehousing, Tracking and Management application, Siebel integration to the Back Office Samples Application and Sales Organization Roster application, Technical Lead for Roster Management, Integrated Knoll Pharmaceuticals Samples Management and Roster applications to external Compliance applications

Confidential

Technical Lead/Programmer - Analyst: Supported and enhanced In-House Custom IBM AS/400 applications related to Coupon, Rebate and Charge-Back processing