SUMMARY

• Extensive experience as a Business System Analyst with expertise in Business Analysis and Software Development Lifecycle (SDLC).
• Vast experience with supporting e - commerce website related project for booking tickets, hotels and package as per the client need.
• Strong experience in Business reviews, Functional and System Level Requirements and Design Review.
• Good experience in documenting workflows and results of business analysis and obtaining sign-off from client on specifications.
• Excellent experience in collecting, understanding, and modeling the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Good understanding in Object Oriented Design using UML and Rational Unified Process.
• Worked on the Change Control Process during the development process.
• Experience in coordinating a UAT Test effort before deployment of the software product to production.
• Experience in developing Business Based Functional Test Scenarios, User Interface, Business Requirement Analysis, System Specification Analysis, and Testing Methodology and Test Plan Formulation.
• Partnering with clients to gather all requirements to formulate business specifications and translating those into application functionality.
• Designing and executing test plans to ensure that business requirements and functional specifications are tested and fulfilled.
• Skills in developing Use Case diagrams and process flow diagrams, maintaining Traceability Matrix and performing GAP analysis.

TECHNICAL SKILLS

Languages: PL/SQL, SQL+, SQLTesting Tools HP QTP, Quality Center, LoadRunner, Rational ClearQuest, Rational TeamTest, Rational RequisitePro, SOAP UI, Selenium, WinRunner

Design/ Modeling Skills: UML (Use cases, Class Diagrams, Sequence Diagrams), ER diagrams, Enterprise Architect, iRise, Microsoft Visio

RDBMS: MySQL, MS SQL Server, MS Access

Operating System: UNIX, Red Hat Linux, OS, and Windows XP/Vista/7

Tools: / Products: MS SharePoint, MS Office Suite, PL/SQL Developer, TOAD, XML Spy, JVM analysis TIRKS, and InfoPath

Technology: Web and Client/Server Applications, Standalone Applications, Automated Batch Job Applications, Unix shell Scripting, Mainframe

Software Engineering: Requirements Study, Analysis, Architectural, Application Design, Testing, Configuration Management, BPM and SOA

Methodologies: Agile, Scrum, RUP, Spiral, Waterfall, Cleanroom, Iterative, RAD, XP

Domain: Finance, Insurance, Healthcare, HIPPA 4010/5010, ICD 9/10, HIS, HL7

PROFESSIONAL EXPERIENCE

Confidential, Ft. Lauderdale, FL

Project Manager / Sr Business Analyst

Responsibilities:

• Translated detailed business requirements into functional specifications for the technical engineering teams and manages changes to such specifications.
• Spearheaded several complex IT system design projects with particular emphasis on design activities.
• Used agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Develop use cases, user interface specifications, and user requirement specification documents.
• Coordinated with developers and 3rd Party Vendors to ensure requirements and functional designs are translated properly with frequent updates to Project Managers.
• Validated technical designs created by IT developers against functional specifications.
• Worked with Electronic Data Interchange (EDI) to configure company/organizational systems by mapping, translating and communicating for the transmission of EDI transactions.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Ensured best practices are applied and integrity of data is maintained through security, documentation, and change management.
• Developed new policies and procedures and identified changes required to existing policies and procedures.
• Excellent knowledge and working experience with test planning test execution and test results analyses.

Confidential, Boca Raton, FL

Business System Analyst

Responsibilities:

• Responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information technology.
• Designed, developed documented and analyzed overall architecture of systems.
• Worked as a technical/ business consultant with clients, analysts and team members to solve complex business problems
• Assisted in planning and executing systems migration from vision through implementation to reduce defects and inefficiencies. Managed scope, resources, stakeholders, and deliverables to identify user requirements and build system applications augmenting business strategies.
• Managed 3 to 6 projects simultaneously, three were enterprise-size projects
• Managed all aspects of the project adhering to the time schedule and budget constraints established including the contractual management of any vendors participating on the project
• Analyzed the user/ business requirements, functional specs and Use Case System documents
• Responsible for defining the scope and business rules of the project, gathering business requirements, and document them textually or using models.
• Interacted with cross-functional teams to facilitate gathering of business requirements.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Provided the project scope, gathered the requirement, designed and tested the website.
• Communicated with the SME’s, project managers and development teams for the entire process. Provided technical support for the post implementation phase until the user were familiar with the website.
• Served as a liaison between Clients and Technical Staff to resolve any conflicts.
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity Diagrams/ State Chart Diagrams and Robustness Diagram using Rational Rose.
• Understand and articulate business requirements from user interviews, and workshops and then convert requirements into technical specifications.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases and Test Procedures.
• Actively involved in User Acceptance testing and Training of the end users.
• Assisted with change, issue, quality and risk management activities. Generated management reports on weekly and monthly basis.
• Prepared a package of Process flow diagrams to document the existing system.
• Worked with the Business Users through interviews and (Joint Application Development) JAD sessions.
• Manual testing for checking the data flow of the application using SQL
• Created test cases for FDR to perform Integration tests and verify the integrity of the accounts built on FDR.
• Performed GAP analysis during the conversion process.
• Performed Functionality testing, Integration Testing, Unit testing and System Testing.
• Involved in preparing flow diagrams for the decision logic using Visio tool.
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.

Confidential, Marietta, GA

Sr. System Analyst

Responsibilities:

• Monitor and maintain control of Confidential ’s Global network elements in a 24x7 environment via the Customer Select Program (CSP) support platform.
• Troubleshoot and resolve network outage for thousands of customers on the Confidential ATM Frame-Relay - BGP - MPLS and IPVPN global Networks
• Take proactive action against network elements requiring attention.
• Track and perform analysis on the reporting network elements.
• Track and follow up on trouble tickets, remote interactions, and dispatch notification.
• Act as Tier 2 and 3 level escalation positions for technical outages in the CSP Global Fix Agency.
• Work with Telco to ensure proper process of outage resolution is accomplished.

Confidential, Atlanta GA

Project Manager

Responsibilities:

• Served as project manager for a team of server technicians responsible for implementing the state of Georgia’s computerized voting system
• Coordinated the implementation of 8000 voting systems throughout the state of Georgia
• Administered quality assurance checks for hardware and software components: optical scanners, modems, touch screen units
• Trained technicians and poll workers on voting systems use, maintenance and troubleshooting
• Provided onsite and remote election support to 149 counties in Georgia

Confidential, Atlanta, GA

Customer Resolution Manager (CRM)

Responsibilities:

• Supervised and project managed first level CRM that supported Confidential &T business customers’ voice and data networks
• Utilized Confidential &T's strategic electronic (BPM) maintenance application, Business Maintenance Platform, to provision private line and/or data circuits
• Reinstated service outages with local exchange carriers and independent providers
• Assisted in the development of CRM analysis reports for distribution to management and issued status reports to customers until resolution of problem
• Issued manual referrals to Telco’s for repair of troubled circuits
• Provided training and technical support to other CRM’s
• Reviewed and analyzed trouble tickets; escalated when appropriate
• Verified and provisioned new frame-relay circuits through various DACS frames
• Collaborated with Circuit Designers using TIRKS until design issues were resolved
• Tested local loop with ILEC to verify integrity and stability
• Contacted customers to turn up circuits and confirm user acceptance when provisioning was complete

Confidential, GA

Network Operation Specialist II

Responsibilities:

• Provided second level support for Confidential ’s Integrated On Demand Network.
• Performed technical support to network clients to include testing, trouble shooting, fault isolation and trouble ticket management
• Troubleshot ATM, Frame Relay, ISDN, B-ISDN ADSL network, Lucent DSLAM, Cisco 3810/ 6400/ 8850/12000 , Nortel Passport 6400, PVG, Vector, Marconi Fore ASX4000, and TNX1100
• Assisted physical layer group with troubleshooting T1, DS3, OC3 to OC48, SONET circuit
• Assisted data service providers and customer network engineers with troubleshooting networks and data- link level circuits end-to-end provisioned ADSL line in DSLAM
• Monitored trouble network elements; mapped and tested frame relay circuits using REACT 2000
• Provisioned customer circuits from physical to logical layer rebuilt management link test customer loop with Telco Escalated orders with Telco supervisors expediting connection of data and voice circuits.
• Configured, upgraded, and maintained Cisco routers and switches

Confidential, Norcross, GA

Business Analyst II

Responsibilities:

• Supported and troubleshoot internal applications TRIS, NEWT Nextel Billing System.
• Supported and troubleshoot Unix MS Office, Outlook, Oracle, Novell, WIN 95/98/NT / 2000 and Glenayre Voicemail.
• Monitored troubled network elements. Supported and helped troubleshoot Nextel firewall related calls.
• Migrated Novell environment to Window 2000 client server base network.
• Provided remote resolution of technology problems requiring technical diagnosis.
• Resolved complex, non-routine problems and issues where no precedent has been established exist.
• Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives

Confidential, Atlanta, GA

Service Delivery Officer

Responsibilities:

• Verified and resolved facility issues on the data line for DSL Service.
• Submitted connected and disconnected circuits to Telco.
• Performed Loop Bert Tests to assess trouble on data lines and confirm service and delivery of loop.
• Documented ordering provisioning of lines with Telco.
• Opened trouble tickets with Telco on troubled circuits.
• Interfaced with customers, Telco, and vendors, to resolve customers’ loop issues.