SUMMARY

• IT Professional with over 20 years of experience in the Information Technology.
• Worked for leaders in IT consulting industry like Cognizant Technology Solutions, Tata Consultancy, Confidential, Confidential and their Fortune 1000 clients.
• Worked in all phases of software development lifecycle including project management, architecture, business analysis, design, development, testing.
• Certified Scrum Master. Over 10 years of experience as a Project Manager and over five years as Scrum Master/Agile Coach.
• US Citizen, has excellent communication skills and is available at one weeks’ notice.
• Successfully delivered large and complex projects using SAFe, Agile Scrum Methodology, RAD, Waterfall and PMP methodologies.
• Worked on projects involving latest technologies and trends including cloud computing, SaaS, mobile solutions, digital marketing, social media, ecommerce, SOA, ERP (SAP), business intelligence, Oracle/SQL Server, Microsoft .Net, Java, Angular JS, ATDD.
• Expertise in global delivery model (onsite - offshore) and working in multi-vendor environment.
• Managed high performance teams in multiple locations (onsite-offshore) to deliver innovative business solutions leveraging technology.
• Strong domain knowledge in multiple industries - Financial Services, Media and Entertainment, Publishing, CPG, Manufacturing, Airlines, Healthcare and Insurance industries.

AREAS OF EXPERTISE:

• Project Management/PMO/Scrum Master.
• Agile Scrum, SAFe, RAD and Water Fall Methodologies.
• VersionOne and Rally - Agile Tools.
• MS Project and MS Office Productivity Tools.
• Executive Reporting, Client Relationships.
• Problem Solving, Process Improvement.
• International Team Management (Offshore / Nearshore).
• Cross Functional Team Management.
• Risk Management.
• Quality Control.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Agile Coach, Scrum Master

Responsibilities:

• As Agile Coach and Scrum Master managed 2 geographically distributed Agile teams of 9 members each
• Coordinated with 4 supporting Agile teams including business, DevOps, Real Time Messaging (RTM), Enterprise Data warehouse each with 5-7 team members
• Facilitated Scrum Ceremonies - Release Planning, Sprint Planning, Daily Scrum meeting, Backlog grooming, Demo, Retrospective.
• Removed impediments for teams.
• Worked closely with Product Owner and Senior business leaders to understand business goals for each release and helped decomposing EPIC into small stories using INVEST criteria.
• Put in place cadence to incrementally deliver shippable software in production at the end of each Sprint
• Delivered Capital One the ability to process small business loans within 24 hrs compared to 18-20 days in previous loan platform. This is a big competitive advantage for Capital One.
• Leveraged latest digital technologies including Real Time Messaging, DocuSign for digital signature and rules engines to automate bulk of loan processing from origination to funding with little or no human intervention.
• Used VersionOne as Agile management tool

Confidential, Plano, TX

Scrum Master

Responsibilities:

• Manage implementation of SAP Cloud solution using Agile Scrum Methodology for Confidential .
• Setting up Scrum processes, cadence and best practices.
• Remove impediments for smooth execution of project.
• Train team members and business on Agile Scrum methodology and Rally Agile tool.
• Manage project plan, budget, schedule and resources.
• Guide team in decomposition of EPICs into User Stories and tasks.
• Guide team in estimation of User Stories and Tasks.
• Conduct Release Planning, Sprint Planning, Daily Standup, Sprint Retrospective and Sprint Review (Demo) meetings.
• Participate in weekly steering committee meeting with business to review business processes, company policies, provide update on project status, velocity and burn down.
• Manage globally distributed team consisting of Confidential IT, Business and SAP Consulting resources.
• Used Rally as Agile management tool

Confidential,Plano, TX

Scrum Master

ProsAlly.com is cloud based CRM and Office software platform for Small and Midsize businesses in Home Services and Construction industry.

Responsibilities:

• Performed role of Scrum Master to develop company’s cloud based CRM and Office Platform.
• Coached 2 teams of 9 members each on Agile Scrum methodology to ensure understanding of Scrum concepts and processes.
• Oversaw .Net, C#, SQL Server development with 18 member team based in India.
• Assisted in decomposition of EPIC into stories, identification of story points, estimation, release planning and grooming sessions.
• Facilitated release planning, backlog grooming, daily stand-up meetings, reviews, retrospectives, sprint and release planning and demos.
• Guided teams when allocating stories to Sprints, task definition, prioritization ensuring smooth delivery of project.
• Held daily Scrum (stand-ups) meetings for tracking Sprint status, velocity, release progress and burn down.
• Assisted in the removal of impediments.
• Organized sprint and release retrospective to review the sprint results, what went well, what could be improved in future Sprints.
• Resolved project issues including prioritization, budgeting and staffing.

Confidential, San Diego, Columbus

Program Manager, Scrum Master

Responsibilities:

• Involved in program management of three large and complex projects using Agile Scrum methodology. Projects involved iterative development and releases over the course of projects. Each Project had a team size of 25-30 people.
• Managed distributed teams at multiple locations - onsite teams at Columbus, OH, Jefferson City, MO, San Diego, CA and offshore teams in Pune and Chennai, India.
• Ensured consistent scrum processes and best practices are followed across multiple projects.
• Managed project plan, budget, schedule and resources.
• Removed impediments for project teams for smooth execution of projects.
• Conducted release planning, sprint planning, daily standup, sprint retrospective and monthly sprint review meetings with project teams, product owners and stakeholders.
• Participated in monthly steering committee meetings for sprint review with executive management of client.

Confidential, Plano, TX

Scrum Master

Responsibilities:

• Ensured consistent Scrum cadence and best practices are followed.
• Removed impediments for project team for smooth execution of projects.
• Conducted release planning, sprint planning, daily standup, sprint retrospective and sprint review meetings.
• Conducted monthly steering committee meetings for Sprint review (Demo) with business and stakeholders.
• Used Rally as Agile management tool

Confidential, Dallas, TX

Program Manager

Responsibilities:

• Involved in program management of multiple client accounts and projects as part of vertical Program Management Office (PMO).
• Removed impediments for various teams working on multiple client projects.
• Performed thought leadership, domain and solution expertise to support business development efforts in technology and consumer division (Media, Entertainment and Telecom, CPG, Retail and Transportation).
• Worked with existing and potential customers to discuss IT outsourcing opportunities and improving business performance.

Confidential, Denver, CO

Program Manager/Scrum Master

Responsibilities:

• Interacted with business and IT leaders of Fortune 1000 customers to align IT with their business goals.
• Performed thought leadership, client management, program management and oversight of multiple large to medium size client engagements from $1 million to $10 million in size and onsite team of 100 people and offshore team of 500 people.
• Managed Projects using Agile Scrum and Waterfall methodologies.
• Organized, coached and directed delivery, project management, scrum teams and client relationship teams to achieve high level of customer satisfaction.
• Managed multiple IT projects for media and publishing clients like Wolters Kluwer, Warner Music and Information Resources (IRI).
• Managed development of eCommerce and Social Media platform for Warner Music using Agile Scrum Methodology.
• Facilitated project planning, product backlog grooming, daily stand-up meetings, reviews, retrospectives, sprint and release planning and product demos. Oversight of multi-million dollar SAP (ERP and CRM) implementation and support project for Wolters Kluwer including managing the stakeholder’s expectations.
• Worked on Projects that include: e-Commerce, Social Media, Digital Marketing, BPR, SAP implementation and support, Application Development Maintenance (ADM), Testing, Product Engineering (SaaS) and Business Intelligence leveraging onsite-offshore model.
• Helped clients in their business transformation, improving operational efficiency, improving user satisfaction and reducing IT budget by 30%.

Confidential, Denver, CO

Program Manager

Responsibilities:

• Established and managed company’s operations in US.
• Worked with publishing clients like McGraw Hill, Cengage Learning and Houghton Mifflin Harcourt to deliver E-Commerce, Digital Marketing and publishing BPO solutions.
• Established strategic partnership with Intel for joint go-to-market in education segment leveraging web based knowledge management solutions.
• Established sales, operations, IT processes including adoption of Saleforce.com as CRM system.
• Leveraged onsite-offshore model to deliver Business Process Outsourcing (BPO), IT and consulting services.

Senior Project Manager

Confidential

Responsibilities:

• Managed large and mission critical projects for Fortune 500 clients like Molson Coors Brewing Company and Royal & SunAlliance etc. in CPG and insurance industry.
• Assisted in IT and PMO process improvements for clients resulting in better projects execution and significant cost savings.
• Consistently delivered all projects on time and within budget with high quality resulting in increased customer satisfaction and repeat business from clients.
• Advised clients on technology trends and how they could leverage technology to automate business processes and reduce cycle time.
• Projects involved business analysis, E-Commerce, CRM, ERP implementation, Enterprise Application Integration (EAI), Data warehousing, testing services, Production support, analysis and design, enterprise architecture leveraging onsite-offshore model.
• Managed multiple teams of 80 onsite and 400 offshore (India) consultants.

Confidential

Project Management

Responsibilities:

• Managed mission critical projects for clients in Europe, UK and India.
• Provided project management and application development services to key clients in insurance, manufacturing, financial services and airlines industry.
• Managed large enterprise projects with team size of 50-200 people for clients like KLM airlines developed custom CRM system.
• Worked as part of TCS’s innovation and R&D team explored new technologies and industrialized the use of new technologies across the organization.
• Consistently recognized by management for meeting goals and high customer satisfaction.
• Promoted three times in five years.