PROFESSIONAL SUMMARY

• An astute professional with overall experience of 12 years in diverse areas inclusive of:
• 5 years working as Product Owner with experience in defining and executing Product Roadmap, Prioritizing Requirements, Backlog management, User interviews, writing User Stories, Story Mapping and Product Testing.
• 2 years working as Business Analyst with experience in Requirement Gathering and Analysis, stakeholder interviews, developing workflows, documentation and UAT Testing.
• Over 3 years of experience in the field of Software Development, collaborating with project teams and interfacing with clients to build successful solutions and in developing web - based and client server applications, chiefly in Microsoft technologies.
• Experienced in all stages of Software Development Life Cycle (SDLC) with proficiency in Methodologies including Waterfall and Agile (SCRUM) having Certifications of Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM)
• Excellent facilitation skills in conducting walkthroughs, interviews, brainstorming for Requirement Gathering and Analysis. Experienced in conducting Joint Application Development (JAD) sessions with Business users, Business system analysts, SMEs, software developers, and QA team.
• Managing Complete Ownership of Product Backlog, Backlog Prioritization, Grooming, writing User Stories, Acceptance Criteria.
• Work with Business Owners to develop project schedules and Delivery Timelines and Support Product Release Planning.
• Broad experience in setting up Agile Teams and Agile Processes in Projects.
• Strong experience in leading a cross functional, self organizing scrum team. Played dual role of Product Owner and Team Lead to a geographically diverse team.
• Excel at communicating with internal and external stakeholders to communicate on product plan and gather feedback.
• Experience in designing UML diagrams- Use Case Diagram, Activity Diagrams & Data-Flow Diagrams using Microsoft Visio / Word.
• Extensive experience in writing stored procedures and scripts in SQL Server 2008 to Trouble Shoot Database issues.
• Strong US HealthCare domain (both Health Insurance and Provider - Hospitals Products) and Collateral Management Systems (Automotive Retail).
• Using TFS and JIRA extensively for documenting User Stories, Acceptance Criteria, defects, enhancements, Test Cases, Sprint Burn Down charts.
• Rich experience in developing Web/ Windows Applications in WPF, Visual Studio 2010, C#, MVVM, ASP.NET, Classic ASP, VB 6.0, VBA, Excel, XML, JavaScript, CSS, Microsoft Visio.
• Exposure in supporting & sustaining a positive work environment that fosters team performance. Possesses proactive attitude, capability to think in & out of the box.
• An effective communicator with strong team management, leadership, analytical and relationship management skills. Experience of working in cross-cultural and global environments.

TECHNICAL SKILLS

Databases: SQL Server 2008/2014, Oracle 8i, MS Access 2000

Languages: C#, VB.NET, ASP.NET, VB 6.0, Classic ASP, VBA, JavaScript

Web Technologies: WPF, XAML, CSS, XML, XSL/ XSLT, ASP, IIS, HTML

Design Tools: Microsoft Visio, Word

Source Control: TFS, SVN, VSS, JIRA

PROFESSIONAL EXPERIENCE

Confidential,Sacramento, CA

Product Manager/ Owner

Responsibilities:

• Work as Lead Product Owner for Collateral Management (Retail Automotive) product.
• Building key features by executing on Product Roadmap deliverables and requirements of stakeholders into the product for maximum customer satisfaction and optimal ROI.
• Responsible for Extensive Systems Analysis of two competing Products under CMS domain for integration onto a single platform resulting in incorporation of multiple Customer Service departments and Sales teams into a single entity that is adding Business Value.
• Managed two product scrum teams and planned for strategic and development releases.
• Setting up Agile Teams and Agile Processes in project.
• Product Backlog management, Prioritizing User Stories, eliciting requirements, identifying Epics and Themes.
• Work with internal and external stakeholders to communicate on Product Plan and gather feedback.
• Assist in defining Product Vision and communicating it to development team.
• Interviewing end users to gain insight into product use.
• Product Demos with relevant stakeholders and users for product improvement.
• Collaborating with Product Owners of other projects in the Program to communicate changes.
• Managing and monitoring product KPIs.
• Clarifying the Backlog to Dev, QA and Scrum Master for Sprints.

Confidential

Product Manager/ Owner

Roles & Responsibilities:

• Work as Proxy Product Owner / Business Analyst for Revenue Cycle Management of US Healthcare (Provider) Product.
• Responsible for adding a new Patient Satisfaction Module (Feature) to RCM Product that resulted in higher adoption rate of this product by Hospitals and enhanced User Satisfaction.
• Clearly expressing Product Backlog items, ordering the items in the Product Backlog to best achieve goals and missions.
• Conducting Requirement Gathering sessions, end user interviews with relevant stakeholders in US and offshore.
• Optimizing the value of the work the Development Team performs by ensuring that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next.
• Ensuring the Development Team understands items in the Product Backlog to the level needed.
• Primary responsible for managing Product Roadmap after discussion with stakeholders.
• Demonstrating product vision by working with Business Owner to Prioritize the Product Backlog to optimize ROI.
• Arranging sprint ceremonies (Backlog Grooming, Sprint Review, and Retrospective) and participating in Sprint Panning and Daily Stand Ups.
• Cleary understand requirement and write down User Stories, Acceptance Criteria.
• Complete responsibility of getting stakeholder sign off on Requirements and Product Releases.
• Responsible for Product Testing in UAT phase and reviewing Test Cases.
• Writing Sql queries by using Sql Server 2008 to test stories at the data level.
• Creating and Maintaining risk assessment, user acceptance and UAT documents.
• Work with Business Owners to develop project schedules and Delivery Timelines and Support Product Release Planning.
• Assisting in various reporting needs by maintaining Requirement Traceability Matrix, Release Score Cards.
• Taking complete ownership and accountability to execute work and taking it till production by leading a cross cultural, geographically diverse Scrum team.

Confidential

Senior Software Engineer

Responsibilities:

• Worked on US Healthcare Domain on various Health Insurance Projects.
• Assisted in Requirement gathering by having meetings/conference calls with clients and converting raw requirements into Requirement Document.
• Conducted JAD sessions with Business Owners and Off-Shore Product Manager.
• Assisted Product Manager with Product Roadmap after in depth consultation with users.
• Involved in review/testing of product releases to ensure that the requirements were interpreted correctly.
• Complete ownership of Product Backlog, backlog grooming and Prioritization with the assistance of Business Owners.
• Functioned as the primary liaison between the ETL developers, PMs and Business teams.
• Responsible for project management tasks like Release planning, resource management, stakeholder communication.
• Managed cross cultural, geographically diverse team to successfully complete multiple projects simultaneously
• Extensively involved in writing database scripts and Stored Procedures for Rate Updates and Project development using SQL Server 2008.
• Came up with Test cases and performed Release and User Acceptance Testing on SBG data.
• Implement developmental changes and enhancements in the application, defect resolution and Unit testing for the project.
• Implemented Scrum methodology in the project by conducting Backlog Grooming with Business Owners frequently along with assisting in daily stand up meetings and Sprint Reviews with the product manager.
• Responsible for getting the UAT sign offs and approvals prior to release.

Confidential

Title: Key Accounts Manager

Roles & Responsibilities:

• Attained proficiency in interfacing with clients to understand/ tap their requirements.
• Leading a team of professionals for Business Development in End to End Network Connectivity.
• Making Cost Cases for Proposals and negotiation of deals on behalf of company.
• Managing client relationships, mapping accounts and understanding their practices, business processes and requirements to identify the deliverables.

Confidential

Customer Technical Support Specialist

Responsibilities

• Maintaining clients’ end-to-end Network Connectivity (LAN & WAN circuits) and providing appropriate solutions & guidelines pertaining to Routers and Switches (Working knowledge of Nortel Passport, DPN 100 and XIS).
• Handling the maintenance and ensuring optimum uptime of:
• High-speed circuits (4 MB, 2MB, 256 Kbps, 64 Kbps) and low speed circuits (9.6, 4.8 Kbps) based on ATM, Frame relay and X.25.
• ISDN Lines to provide backup facilities to clients.
• Providing support to new hires within the process to build process knowledge, reduce TAT and also achieve team as well as individual goals. Interacting with employees to plan their development and evaluate the progress made as well as providing development opportunities, coaching, and resources.

Confidential

Business Manager

Responsibilities:

• Involved in various stages of project lifecycle from the Business Case development through to post implementation and support
• Analyzed the impact of new requirements on the existing functionalities and systems
• Worked on making Requirement Traceability Matrix and Change Management Matrix
• Maintaining client relationship by working as Client Service Manager.
• Was involved in analyzing the data and providing business insights & forecasts.

Software Development

Confidential, New Jersey

Responsibilities:

• Involved in the development of a product for creating a Voice Mail Log application that will be extended to all the Technical Service departments around the country.
• Worked on various high value projects like Vector & Resource Management System.
• Contributed to the development of a tool used for auditing in various countries.
• Played a key role in the development of batch process.
• Worked on the project involving enhancement of eBilling application for the Web-billing Project.
• Worked on various projects for the development of web applications, with significant contributions to the development and growth of partner sites.
• Completed Internship at Schneider Automation in the Research and Development (System Verification) Department.

Confidential

Developer

Responsibilities

• Involved in the Complete Software Development Cycle including Analysis, Design and creating Functional requirement documentations.
• Complete responsibility of designing and modifying database.
• Actively involved with business through the course of the project to understand, convey and implement business requirement and changes.
• Extensively worked with VB.Net for creating classes of this application and integrated with ASP.Net pages.
• Extensively worked with Web Forms in ASP.Net.
• Wrote extensive Stored Procedures and Views to perform automated rules, updating to related tables in SQL Server.