SUMMARY

• Results oriented Information Technology Professional with close to 11 years of hands - on experience in project management, system development & quality assurance while supporting multiple domains (Retail Banking, Cards & payment solutions)
• In-depth expertise in the areas of Client Account Servicing, liaison between Client and Technical Teams, full systems development life-cycles and managing Projects for Fortune 500 companies
• Project Management expert dedicated to project excellence, delivering quality projects on time, within budget and meeting project objectives and client expectations
• Wide range of diverse project managing experience domestically and internationally (including Global-World Wide, Latin American, Asia Pacific & Middle East regions)
• Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets
• Managed Contracts, Operations and Service Level Agreements, Escalations andStakeholder expectations;
• Single Point of Contact accountabilityLiaised with clients throughout the project execution and apprising him about the status at periodic intervals
• Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details
• Define and drive, manage and improve project management processes
• Detail oriented and analytical, experienced in requirements gathering
• Adept in providing Analytical Support to key business Applications /solutions
• Best Practice contributor and PMO participating member
• Exceptionally well organized, strong work ethics individual having willingness to work hard to achieve project objectives
• Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance
• Excellent verbal and written skills, especially presenting findings to both technical and non-technical audiences

TECHNICAL SKILLS

Tools & Technologies: Waterfall, Agile, SCRUM Approach & Techniques, Project Planning & Initiation, Project Execution & Monitoring, Defect Management and Prevention, Configuration Management, Dashboard & Traceability Metrics, Audits & Signoffs, Risk Management

Tools: MPP, JIRA, SQL developer, TOAD, Quality Centre, Test Director,, Ms Word, Ms Excel

DB: Oracle, SQL Server, MS Access

Languages: C, C++, Java

Hands On: Functional, Regression & UAT testing

PROFESSIONAL EXPERIENCE

Global Project Manager

Confidential, St. Louis, MO

Responsibilities:

• Ensured integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources
• Proactively communicated project status, issues and risks to internal stakeholders and top management
• Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Synchronized the efforts of major initiatives involving multiple groups and departments.
• Assessed project issues and identify solutions to meet productivity, quality and customer goals
• Conducted planning and operational readiness assessments to provide an effective transition into production
• Escalated issues and concerns appropriately.
• Guaranteed the attainment of key milestones by proactively tracking metrics and project outputs.
• Drafted and distributed project objectives and tasks to the solutions team
• Applied effective project management methodologies and control techniques.
• Worked with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise
• Maximized productivity by setting clear expectations
• Initiated cross-training with other departments to improve work flow and streamline project completion
• Managed outside vendor activities, projects and deliverables related to the day to day operations of the organization
• Participated in creating specifications, and SOW for vendors, contractors and consultants engaged in projects for the company

Project Lead

Confidential, Baltimore, MD

Responsibilities:

• Comprehended the effort by analyzing the requirements of project
• Assessed project issues & escalated appropriately in timely manner
• Served as a meeting coordinator (Triage with developer/tester & product owners) for early resolution of critical defects
• Managed a team of 5+ resources in onsite/offshore model
• Played a pivotal role in tracking and preparing the report of misc. activities like testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.
• Played significant role in designing & reviewing test cases/logs & carrying out impact analysis
• Mentored fresher’s on functional processes

Software Test Engineer

Confidential

Responsibilities:

• Tested the application at various levels like System, System Integration, regression and UAT.
• Accountable for Setting up the QA environment in coordination with customer infrastructure teams
• Recorded timings of transactions for purposes of comparison with previous test phases
• Liaised with technical staff to ensure availability of all testing facilities.
• Creation & Execution of test cases
• Performed Ad-hoc, functional testing & Regression testing
• Defect identification and management through quality Centre