SUMMARY:

• Over 8+ years of IT experience in Business Analysis, Administration, Development and Project Management experience in Salesforce.com, Siebel CRM.
• Over 5+ years of experience in Salesforce.com as Business Analyst, Technical Design, Administration, Requirement Gathering and Analysis and Development.
• Understanding the Business logic and analyzing the Requirements and preparing the Business Requirement Document, Functional Requirement Document, Technical Design Documents, Unit Test Documents.
• Worked in various business units like Healthcare, Pharma/Life Sciences, Banking and Finance, Insurance, Commercial Sales and Service Areas.
• Act as Liaison between Business Users and the development team.
• Have knowledge of Salesforce Sales, Service and Marketing Cloud.
• Creating Users, Profiles, Roles, Page Layouts, Email Services, Approval Process, Workflows, Reports and Dashboards.
• Creating Data Model, Organization Wide Defaults, Sharing rules for the visibility of the records for the application.
• Knowledge of Data Migration tools like Data Loader. Migration of Data from Legacy systems to Salesforce, Siebel to Salesforce.
• Knowledge of Validation Rules, SOQL and SOSL and Triggers, Apex class, visual force pages and other components in Salesforce.
• Preparation of Test Cases, Test Scripts, Test Execution Steps and Performing Unit Testing, User Acceptance Testing.
• Knowledge on Appexchange products like ServiceMax, Bug Tracker, DocuSign etc.
• Has customized application using web technology methods like HTML and JQuery.
• Time Sheet Management, Work Allocation, Maintaining and monitoring the quality of deliverables, following quality process.

PROFESSIONAL EXPERIENCE

Confidential

Project Lead

Responsibilities:

• Analysis of requirements, Discussion with the Sales persons and Sales Managers about their business needs.
• Impact analysis of the requirements and preparing Business and Functional Documents.
• Involved in complete administration activities of the application.
• Created Design Documents and Requirement Documents based on the input from the client.
• Created Users, workflows, Approval process, Validation rules, profiles, Roles Hierarchy in Salesforce to enable the Sales person from different regions to work effectively.
• Loading of Data from Deal pro and other applications to Salesforce.
• Migrating opportunities and projects from Sales personnel records to Salesforce.
• Created Reports and Dashboards to show the different Sales and Service pipelines
• Developed Validation rules and Workflow process based on the requirements.
• Creating Email Services from workflows and Time triggered actions based on the Sales procedures.
• Written Triggers and Scheduled Jobs to automate the stage conversion process.
• Written triggers to automate the entitlement assignment and milestone completion process in service cloud.
• Implemented Salesforce Service Cloud for the Buy to pay Accounts team.
• Created Email to case functionality which enables case creation based on the email sent.
• Creating Milestones and implementing Milestone logics to respond to the cases.
• Maintaining User access and Licenses across the entire application.
• Fixing production issues and also testing of the development functionalities.
• Creating Knowledge and articles set up across the organization.

Confidential

Team Lead

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design and maintenance of the project.
• Designed and developed based on the requirements.
• Analyzing the business requirements from the clients and providing solutions to their business in SFDC.
• Created Design Documents and Requirement Documents based on the input from the client.
• Migrations of Custom object records from Oracle data base (legacy) to Salesforce.
• Developed SOQL, validation rules and Workflow process based on the requirements.
• In charge of the complete Admin activities for the application.
• Created Workflows, Validation rules, Reports and Dashboards, User creations, Profiles and Roles.
• Created custom objects, Fields, Record Types, Page layouts.
• Created Validation rules to satisfy the business requirements.
• Created Test Cases, Test Scripts and performing Unit testing and UAT.
• Deploying the Changes to production using Change Sets.
• Performed Smoke testing in production before delivering to the business users.
• Providing updates to the clients as well as team members related to project.
• Created outbound messages using workflows, Remote site settings, call out classes.
• Implemented two complete modules starting from design for which got many appreciation from clients.

Confidential

Team Lead

Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the project.
• Client Interaction, Discussing the status of the projects with the clients.
• Preparing Business Relation diagrams and Documents.
• Created Users, profiles, Roles and created organization wide defaults which will allow the efficient use of the application by the different levels of users.
• Created Validation rules, Workflow processes, Time based workflows to generate emails and notifications to the users.
• Created Extensive approval process with various levels and steps which will enable the software purchase process smoothly

Confidential

Team Leader

Roles & Responsibilities:

• Participated in Business meetings with the customers understanding the requirements, performing Analysis and design, development and maintenance of the project.
• Created Business Relationship Document, Requirement Document, Test Case Documents.
• Creating Profiles, Roles, Validation Rules, Page layouts, Record Types, Custom objects, Custom Fields based on the requirement.
• Creating Users and Setting up the environment to enable the users work effectively.
• Migration of Customer records from Local Data base systems to Salesforce.
• Created Work flow rules, time based work flows, Email Templates for email services.
• Created Reports and Dashboards to show the different purchases and the market strategy during each quarter.
• Used Docusign tool from the appexchange product for the generation of Insurance documents and providing signatures of the customers automatically.

Confidential

Team Leader/Admin & Business Analyst

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design and maintenance of the project.
• Designed and developed based on the requirements.
• Created Design Documents and Requirement Documents based on the input from the client.
• Created Functional Specification documents, Business relation documents, Technical Documents for the Developers to understand the business.
• Created Data Model and the flow Structure of the data into the SFDC Application.
• Created Custom fields, Page layouts, profiles, roles, workflow process, approval process for the entire business.
• Created Multiple reports and Dashboards which shows the sales numbers of the drugs.
• Migration of Data from Siebel to Salesforce.
• Helped in the integration of the project with the existing functionality.
• Involved in user testing and Business validation testing.

Confidential

Team Leader/Analyst

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the project.
• Designed and developed based on the requirements.
• Created Users and profiles, Organization wide defaults and sharing settings to show the different level of users and hierarchy.
• Created Users, workflows, Approval process, Validation rules, profiles, Roles Hierarchy etc.
• Created Reports and Dashboards based on the requirements from the customer.

Confidential

Designation: Business Analyst/Admin

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the project.
• Designed and developed based on the requirements.
• Understanding the business of Pharma Sales by the representative and designed the entire data model and solutions.
• Created application models to enable the Sales rep and the call center executives to increase the volume of the business.
• Created all technical and Functional documents which is necessary for the Business users as well as for the developers to understand and validate the business.
• Created Users, workflows, Approval process, Validation rules, profiles, Roles Hierarchy etc.
• Created Reports and Dashboards based on the requirements from the customer.
• Developed validation rules and Workflow process based on the requirements.

Confidential

Developer and Team Leader

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the project.
• Designed and developed based on the requirements.
• Created Users, workflows, Approval process, Validation rules, profiles, Roles Hierarchy etc.
• Created Custom objects, custom fields, page layouts and record types.
• Used Sharing settings across the organization.
• Data Migration from one environment to another.
• Deployment using change sets to production.
• Developed triggers to satisfy user needs.
• Created Time based triggers and workflows to generate emails, tasks and field updates.
• Created Reports and Dashboards based on the requirements from the customer.

Confidential

Module Leader

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the project.
• Understanding the business functionality.
• Preparing the Feasibility Study of the requirement Document.
• Preparing Design Specification Document.
• Helped in Migrating from Siebel 7.8 to Siebel 8.0
• Confidential Siebel, Writing Scripts and coding to the requirements provided.
• Preparing IQA, EQA and Final Inspection Documents for the project.
• Running test cases and Analyzing test scripts.
• Performing Internal Audit for the project.

Confidential

Siebel Developer and Module Leader

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the new project BOMMS.
• Understanding the business functionality.
• Preparing the Feasibility Study of the requirement Document.
• Preparing Design Specification Document.
• Confidential Siebel, Writing Scripts and coding to the requirements provided.
• Preparing IQA, EQA and Final Inspection Documents for the project.
• Running test cases and Analyzing test scripts.
• Performing Internal Audit for the project.

Project: Aviva (Norwich Union) - Rapid Fund launch - Unisure Sep 2006 - Oct 2006

Environment: LINC Development Tools, VSS, Acclaim

Developer

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the New Fund launch in Unisure.
• Confidential LINC, Unit Testing, System Testing Support,
• Production Support.

Environment: LINC Development Tools, VSS, Acclaim

Developer and Module Leader

Roles & Responsibilities:

• Participated in a complete SDLC of the application starting from Analysis and including design, development, implementation and maintenance of the New Fund launch in Unisure.
• Confidential LINC, Unit Testing, System Testing Support,
• Production Support.
• Time Sheet Management
• Quality management of Deliverables.
• Following quality process.
• Front End Design Changes
• Form Validation
• New Forms Creation
• Unit Testing of the forms
• Production Support
• Confidential Lotus Script and JavaScript.
• Production Support.