Summary:

• 10 years of varied experience in a field of IT with importance on Project Management, Software QA and Validation, as Sr. QA Lead, Business Analyst, QA Analyst and Team Lead/Project Coordinator, working on various complex applications including Multi-channel marketing, Closed loop marketing, Interactive Customer experience, Applicant tracking system, Campaigns and Donations, Salesforce.com, Mobile applications, Data Warehouse, ETL, Web applications, Master Data Hub, 21 CFR Part 11 applications
• Result and Quality oriented with outstanding analytical, decision-making, problem solving, people management and leadership skills with the ability to organize activities and highly productive, motivated cross- functional teams in fast speedy environment as well as in SLA adherence and effective knowledge management. Versatile team player as well as independent contributor. Able to study new technologies and tricky concepts rapidly and execute them. Good presentation, training and interpersonal skills
• Excellent understanding of software development lifecycle SDLC and awareness of the various technology platforms, Business process understanding, Software quality adherence skills combined with a flair for innovativeness, Understanding and validating client requirements, planning for tests and execution of validated and non-validated applications, providing project business and technology understanding , Tools training, Troubleshooting/Customers Queries, UAT Supports
• Excellent in Client Interaction Management, Business Analysis, Team/Project coordination, Process Management, Test Management, Defect Management, Risk Management, Change Control/Release Management. Manage multiple cross-functional teams/vendors in Global Delivery Model , Agile and waterfall mode
• Expertise in Project and Test Deliverables- Use cases, Test Strategy, Plans System, Integration, End to end, UAT , Test-Case Design, and Test Scripting, Reports based on User specifications and Systems documents using Test tools and Automation/Manual testing techniques. Excellent knowledge of Quality Center QC
• Experienced in Business Process Testing BPT using HP Mercury Test Suits in conjunction with Testers, SME's to have 100 coverage of requirements
• Worked on additional initiatives like setting up Test Center of Excellence TCoE , Business proposals, Business Cases and Proof of Concept development, Tool selection, Invoicing ,Onsite-Offshore /Global Delivery Model engagement along with 3rd Party vendors

Technical Skills:

Professional Experience:

Confidential

Senior QA Consultant

Key Responsibilities:

• Lead QA Agile Sprint planning and estimation for Retail application- 'The Home depot' focusing on different platforms, devices and browsers - desktop, mobile, tablet
• Analyze user stories/requirements , gather open questions and work on resolutions
• Define and Develop detailed Functional and System Integration Scripts using Rally, based on user stories, mockups, wireframes, in conjunction with Mobile and Tablet responsive designs
• Perform Peer reviews for scripts, defects, execution results
• Manage and actively participate in Test execution UX/UI, System, System Integration, Responsive Design, Data driven, Regression making sure functionality developed works as per defined requirements and accessibility standards on agreed devices and platforms for different browser configurations
• Liaise between Development Team, Architects, Scrum Master, UX/UI Team and QA Team during different phases of project for business understanding, reviews, defect triage and UAT support.
• Actively participate in Daily Standup , User story reviews and Demo for Business user team
• Software and Tools used: Salesforce/SFDC, Rally, Browsers IE, Firefox, Chrome, Safari , Platform Windows, IOS, Android , Windows desktop, MacBook air, iPhone, Android phone

Confidential

Senior QA Lead/ Business Analyst

Key Responsibilities:

• Participated in Requirement Gathering Sessions JAD Sessions. Interacted with various business team members to Gather, Analyze and document requirements with respect to business needs, functional and technical changes like standard/custom objects, custom fields, field level securities, changing Page Layouts, Apex Classes, Visualforce pages, Triggers, Workflow rules, Approval Process, Validation rules, web services, Profiles, Sharing rules, Auto-Response Rules, Integrations, to avoid Scope Creep. Discuss design approach and create Use cases, system workflow scenarios End to end as well as module based .
• Liaise between Development, Business Users and Vendor teams during different phases of project for business understanding, reviews, defect triage and UAT, gathering feedback and providing the same to the Development team.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Finance Management Opportunity, Payment, Total Gifts , Account Management, Case Management, Dashboards, Mass emailing, and Call Center. Created various Reports, List views, Add/update User Roles and Profiles, sharing settings to assist managers to better utilize Salesforce as a sales tool based on the needs of the organization.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules. Gather, Analyze Requirements and conduct test for 3rd Party requirements like Exact Target for Mass email and Campaign Management CRM Fusion and Dupe Blocker for duplicate record removal FinancialForce.com for payment processing Cvent and Entango for opportunities and payments Workday for Job applicants and employee processing Virtual Relationship Management VRM for account relationship management.
• Develop Project deliverables for web and mobile salesforce applications define test scope and strategy covering market Mobile requirements like cross platform, cross browser, security, application performance for Mobile application. Define System-Functional and Web Service test. Identify Automation candidates define framework and automation test/ regression suite scope. Conduct Peer reviews.
• Lead QA Agile Release/Sprint planning for Salesforce applications- Teach for America Constitute tracking, Applicant tracking system, Salesforce Mobile application- Recruitment Constitute tracking
• Manage and actively participate in detailed System Integration and End to End test for Salesforce application, Data flow and processing test between Java applications and Salesforce applications Data flow from Workday application to Salesforce applications TFACT with respect to new employees Jobs/Title creation, applying for jobs, appointing an employee and existing employee changes. Identify Data Quality scenarios and make sure test scripts are comprehensive. Coordinate and actively involved in testing Postgres to Oracle Database Migration, ETL/Data Integration, Master Data Management MDM , and Java web application
• Actively participate and oversee Functional, Integration, End to End, User interface, Regression, Automation, Browser, Platform, Web Service and Smoke testing using HP Quality Center and QTP for Teach for America Constitute tracking application, Mobile application, Applicant tracking system Salesforce
• Manage Test Execution, Daily Standup, Status Reports - Daily completion metrics Test scripts created, executed, approved , Planned execution targets, Total Defects logged along with Severity/priority reports with Project manager.
• Perform Deployment review along with Smoke test, GAP Analysis, identify Project risks and suggest mitigation plans in a timely manner. Track and analyze project quality goals and objectives in terms of predicting the defects based on historical Process Compatibility Baselines PCBs
• Software and Tools used : Salesforce/SFDC, Salesforce 1, Exact target, Dupe blocker, CRMFusion, VRM, Java web applications, Mule Web services, Squirrel SQL client version 3.2 , Dbeaver, JIRA, HP ALM- Quality Center 11.0, QuickTestPro QTP 10.0, Confluence Wiki, Browsers IE, Firefox, Chrome , Platform IOS, Android
• Confidential

Senior BA-QA Lead /Project Lead

Key Responsibilities:

• Meet Business teams and stakeholders, discuss the project conceptual view, 'Bigger Picture', Requirements, Scope and desired Architecture. Provide Technical Leadership and Strategic Direction to the Testing Team for various complex and critical projects developed in different technologies for fields like Sales /Marketing, Human resource, Digital Media, Multi- channel marketing, Closed Loop marketing.
• Participated and led business process due diligence, design, creation and documentation of end-user requirements of new and/or existing customer application implementation projects. Identify significant operating challenges affecting the performance of a client's business. Gather and analyze Business, User, Functional and Technical requirements create understanding documents, End to End data flow, Feasibility map, impact analysis for changes, Risk assessment, Change and Release management.
• Key member of implementing Veeva's Customer Relationship Management CRM application built on the salesforce.com platform for Sales and marketing team focusing on Brand marketing. Introduced the project methodology to help clients adopt a disciplined approach to organizing, quantifying, and evaluating the merits of potential improvement projects.
• Collaborate with the key stakeholders Business Customer/Manager, Vendors, Development, Deployment and QA teams at Onsite and Offshore Global delivery model during all phases of SDLC, facilitate Client and Team Triage meetings, resolving any queries and issues, provide UAT training and support.
• Responsible for the overall Quality of Project deliverables- Plans, Strategy, Timeline, Effort, Scenarios, Scripts, Execution schedule, Traceability matrix, Test data, Defect and Status reports across all parameters, both functional and nonfunctional including performance, security, usability, IQ/OQ, Data migration from Legacy system etc. for the end work product. Review and signoff all Test deliverables using Esign app and also Esign in HP Quality Center.
• Manage the overall testing effort, deliverables, and deadlines for many complex and critical projects like Multi Channel Marketing- Campaign Management CMS , Pfizer Marketing and Sales team-Interactive Customer Experience iCUE , Closed Loop Marketing solution, Flash courses, Pedagogue quizzes, applications related to E-Detailing, ESampling, Customer Feedbacks, Product Presentations, Customer-Market response analysis, Budget Portfolio application, clinical systems, Registration of clinical trial studies and posting the results of trials to US Govt. sites, Financial and Expense management, Meeting enrolments, Adverse event and product complaint handling, applications handling and processing healthcare information, Consumer Experience Management hub, Account and Business Management solution developed in SAAS technology Salesforce.com , Shared Application Management Services SAMS
• Guide the Offshore team, conduct knowledge transfer session during Project Phases to help them understand project timelines, business concepts and Pharma CSV standards. Mentor new recruits and conducted training sessions for teams to help them understand processes and work instructions. Conducted One-on-One team check-in and Performance reviews
• Set up Test Center of Excellence /Management Office , designed and developed Test Processes, Test Metrics, Defect Management standards, Test Strategies and Test stage gate criteria, templates, procedures and approaches as QA SME, which were followed across projects and vendors under PMO in compliance with 21 CFR Part 11 CSV.. Perform ROI, gap analysis, application performance and functionality review, Validation Documentation review, optimize QA and Testing processes
• For End user perspective perform Sanity, Functional, User interface, System, End to End, Integration, Regression/Automation, Performance, Load, Stress, Volume, Smoke testing, Data based testing Data Warehouse, Data mining, ETL , Database Migration testing, Data Validation, Data mining and analysis of Commercial data from external sources like IMS files. Manage requirements, script , test execution and Defects using HP Quality center, Load runner, Performance center and QuickTestPro
• Participate in Quality Audits conducted by Pfizer, demonstrate the process adherence and also document any observations for improvements. Actively involved in
• Software and Tools used : Salesforce/SFDC, Veeva, Exploria, Adobe Flash, Microsoft SQL Server 2005, SharePoint, Java, Web services, HTML5, HP Quality center QC 10.0, QuickTestPro QTP 8.2/10.0 , Informatica, ESB, Load runner, Performance center, Siebel 8.x, Firefox 7.0, IE 7.0, 8.0, Microsoft Dot NET, Oracle 9i, Business Objects

Confidential

Software Engineer

Key Responsibilities:

• Understand Business and User requirements
• Define Black box test strategies, Scenario and Detail test scripts, keeping in mind Quality of Service requirements like compliance to 21CFR Part 11, scalability, ease of deployment, manageability
• Perform different types of Manual test Execution: Product, System, Regression, Ad-hoc, Negative, and Integration for all business processes required to conduct a study trial from a Central Labs perspective, from preparing a bid, setting up the system for the study, managing production to actually run the study and report the results
• Deploy application changes and bug fixes in different environments
• Generate test reports using tool: Rational SODA
• Software and Tools used : Microsoft Dot NET, Oracle 9i,Rational Test Manager, Rational SODA, Rational Requisite Pro, Rational clear quest