SUMMARY

• Dynamic effective and accomplished, results driven and goal oriented Information Technology (IT) Delivery and Project Manager with 12 years of comprehensive and progressive leadership experience, managing complex projects for clients at the top of the IT industry.
• Accounts/Projects include in the areas of Software development, and support and maintenance of existing applications; environments include real - time systems, multiple interfaces, external vendors, and different technology components such as embedded database and different programming languages.
• Expert in Delivery management, program management, project planning, strategic planning, quality controls, team management and development, scheduling, forecasting and tracking of project activities and results, offers outstanding leadership at creating and implementing technical and operational plans and strategies.
• Innovative problem solving, delivery and project management strategist with a proven ability to understand and integrate the full scope of goals of a corporate environment, as well as an exceptional ability to work under high pressure. Proven ability to handle/resolve conflicts, able to handle multiple assignments simultaneously and ability to manage frequent changes.
• Brings ongoing initiative, resourcefulness, dedication, and above all a proven record of experience, delivering excellence in consistently meeting project objectives and exceeding expectations, and brings an unmatched commitment to the achievement of organizational goals and objectives.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Manage all phases of project from Planning, Requirement, Design, Construction, UAT and Cutover/Implementation
• Requirement gathering with multiple business owners/stakeholders for 100+ HRIS applications; Because of independent applications, channelized the requirement gathering and communication methods like Emails, Meetings and Phone conversation. Maintaining the requirements
• Project Planning including Resource estimation, Project schedule, Risk Analysis and Mitigation plan, Process setup for Design, Review, Approval and Configuration, Work breakdown structure on making sure that tasks are done at detailed level, focus on costs and budgeting, Develop work plan and schedule
• Coordination, communication and Negotiation with multiple business owners/stakeholders for Design, Testing and Cutover/Implementation. Understand, communicate, articulate, and align projects in support of Departmental Strategies.
• Build the Team and supervise more than 20+ resources which is a mix of Business Analysts, Client Subject Matter Experts, Onshore and Offshore Technical team and testing teams. Lead and direct the work to team members.
• Process improvement and process setup for various phases of SDLC like Design templates, Review/Approval/Configuration processes for Design documents, Code Review process, UAT process including client communication, Approval methods, and Role and Responsibilities among Business Analyst and testing team.
• Aggressive execution of Design, Construction and UAT due to stringent timelines and the volume of applications
• Build a Tracker tool - because of volume of HRIS applications and team size, this tool is used extensively on all phases for assignments, tracking, and metrics and also by team members to report the status and issues.
• Facilitating frequent team meetings to resolve the Technical and Functional questions from BAs and Technical team, which helped to quickly resolve the issues and queries while working on design and Construction of multiple applications
• Summarizes progress of Project reports and statistics including forecasting of Budget and Schedule to higher management including client VP, Directors and Sr. Manager.

Confidential, Menomonee Falls, WI

Delivery/Project Manager

Responsibilities:

• Responsible and accountable for the coordinated management with client team and act as Single Point of Contact (SPOC) with the client
• Pioneered and strategically built an offshore set up for a client Service Delivery model. Acknowledged for effective co-ordination skills used to set up the remote team and bring it up to an efficient and productive speed in record time.
• Coordination with client infrastructure team for resolution of issues, co-ordination with offshore team on daily project activities
• Adherence to defined performance objectives and service level agreements
• Escalation point for Delivery and Production issues
• Progress monitoring, Resource management, Team building, Performance appraisal, Planning and conducting the knowledge sharing sessions for the team.
• Coach, mentor and lead personnel within a technical team environment. Mentored onshore and offshore staff in processes, methodology and encouraged best practice.
• Provide status reports and metrics to the client. Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.
• Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture
• Customer satisfaction surveys, resource invoice/billing to customer accounts and development, monitoring and reporting of performance metrics.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Electronic Check Conversion, a project involved building a new software application, which receives the online Paper Check tender requests from Point of Sale system, communicates with US Bank/Elavon using ISO messages for electronic clearance of paper check and generates hourly transaction reports to Finance team for final settlement.
• Separation of Duties, a project was introduced to make the payment application system environment compliance with the information security standards and initiatives, including PCI, GLBA, and others. This also enforced stronger access controls for the production environment by centralizing packaging and deployment services. A separate QA environment was built, processes were defined to secure Development/QA/Production environments and methodologies were developed for Change and Configuration Management using new environment.
• Payroll Authorization System, a project involved building a new Authorization application to validate online Payroll Check transactions against the Employee Payroll data received from People soft/HR group.
• Target Check Card Enrolment application: A new In-house Check Card application was developed to provide a new mode of tender to preferred customers. Application involved Solicitation and Enrolment processing for offering check card to customers based on in-house history data and authorization from external Credit Bureau agency.
• Restricted Item Tracking (RIT), an in-house application to authorize the sale of Pseudoephedrine medicines on Pharmacy stores. System was enhanced to New enhancements were system more flexible for new restrictive limits imposed by concerned authorities like Federal laws, State and county laws.
• Check Authorization, an ACI Nonstop software application which performs the authorization of paper checks for frontend Point of Sale system. Involved on different releases of software implementations of the application.
• Complete Project Life cycle using processes from Project Initiation, Planning, Executing, Monitor and Control and closing.
• Executed and maintained project management processes and disciplines in the areas of project scope/requirements, schedule and cost management involving estimates, quality management, communications management, human resource management, cost management, procurement management, risk management and change management
• Mentor, guidance and support to onshore and offshore team on technical design specification, application construction, functional behavior, Testing strategy and coordination.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation. Back out and Recovery plan
• Monitor the project progress and control any deviations in scope and time, prepare and distribute weekly project status reports, performance reports.
• Resource management across offshore and onsite, team building and performance appraisal, planning and conducting the knowledge sharing sessions
• Managed client engagement services and solution implementations

Confidential

Project Lead

Responsibilities:

• Requirement gathering with client
• Voice of Customer table as part of Six Sigma Methodology
• Wide Band Delphi LOC estimation for new features
• Contribution on design of different features for BRCOM and Shared Libraries modules of BackupRestore Utility which involved analyzing the impact on existing modules, preparing a minimal prototype and developing internal design specification documents
• Code development and unit testing of BRCOM and Shared Libraries component
• Training and mentoring to new team members, technical and functional guidance on construction activities of BRCOM and Shared Libraries modules
• Weekly project status reports to client

Confidential, Austin, TX

Module Lead

Responsibilities:

• QA support, defect analysis and fixes
• Participate in review meetings with client
• Scheduling, allocation and tracking of tasks across onsite/offshore
• Planning and conducting the knowledge sharing sessions
• Coordinating and scheduling the offshore work

Confidential

Sr. System Engineer

Responsibilities:

• Requirements gathering with the client and clarifications over functional queries
• Weekly updates reports and periodic teleconferences
• Unit test plan and unit test cases for Catalog Agent APIs
• Integration with other modules

Confidential

Sr. System Engineer

Responsibilities:

• Requirements gathering with client and clarifications over functional queries
• Weekly updates reports and periodic teleconferences
• Design and Construction of Flex Parser, Bison Grammar and filtering APIs
• Conversion routines for date and time to handle Julian and UCT time formats
• Porting to higher version of PERL
• QA support, Defect Analysis and fix