SUMMARY

• + 8 years Successful experience as Software Engineer & FileNet Administration along with planning, monitoring and Execution Management skills of complex software solutions.
• Experience in Administrative activity on BPF 4.0, FileNet P8 3.5, 4.0, 4.5.1 & 5.2, Load Balancer, Cluster servers, Cluster Farms, Web Sphere, Web Logic, AIX, Solaris, and SQL, Oracle & DB2.eDiscovery Manager, Integro (Email Manager), IBM Content Navigator (Nexus) and ICC 3.0.

TECHNICAL SKILLS

ECM Tools: FileNet P8 3.5, 4.0, 4.5, 4.5.1 & 5.1, 5.2 - AE, CE, PE, Business Process Framework (BPF), Record Manager (RM), Image Services (IS), IBM Content Collector (ICC), Process Analyzer (PA), Web Sphere, Web Logic, Load balancer, Cluster servers, Cluster Farms, Kofax and Docue Capture. eDiscovery Manager, Integro (Email Manager), IBM Content Navigator (Nexus), ICC 3.0, RM 5.1.1, Cognos, Atlas, ICC 3.0 with Sharepoint.

Languages: Java & .Net

Web Technologies: HTML, XML, Asp. Net.

Databases: MS SQL Server 2000, MS SQL 2005, 2008, Oracle 9i & 10g, DB2.

Operating System: Windows 98/2000/NT/XP/Vista, Linux, AIX & Solaris.

Tools: XManager, Putty, WinAsP, HPSM, Codesk, Servicedesk, OVSD, Mstsc/Console, Toad, Rapid SQL, Jruby, Reflection X

PROFESSIONAL EXPERIENCE

Confidential, Hartford

Senior FileNet Administrator

Responsibility

• Set up new infrastructure of CPE 5.2,
• Cluster configuration, JVM creation, ISS creation.
• ICN, eDiscovery Manager, IER
• Apply FileNet P8 (CE, PE, RM) and Image Service (IS) fix pack on all servers across environments.
• ICC 3.0 installation, configuration, create, Update & modify the ICC jobs.

Environment: Linux, P8 5.1 and 5.2 farms CE, AE, PE, eDiscovery Manager, IBM Content Manager (Nexus), ICC (Content Collector), RM 5.1.1 with Cognos report, WAS 8.0, Integro

Confidential

Responsibility

• Set up new infrastructure as CE, PE, AE installation & Configuration, cluster servers configuration, JVM creation, ISS creation.
• Apply FileNet P8 (CE, PE, RM) and Image Service (IS) fix pack on all servers across environments.
• ICC 2.2 installation, configuration, create, Update & modify the ICC jobs.
• Monitor all FileNet P8 and Image Service (IS) Components.

Environment: Windows 2003, FileNet P8 3.5, 4.0, & 4.5, AE, PE, CE, IBM Content Collector (ICC), Web Sphere, FileNet Capture, Image Service (IS), Record Manager (RM), Cluster Farms, Load Balancers, IDM Desktop

FileNet Administrator & BPF Developer

Confidential

Responsibility

• Stop-Start FileNet P8 server in DEV, SIT, UAT and Production Environment.
• Apply fix pack on DEV, SIT, UAT and Production Environment accordingly.
• Monitor all P8 Components & send daily system health report.
• Process Engine related configuration (Queues, Event logs, PTM, Roaster).
• Understand the production application functionally & fire-call the appropriate support groups for critical issues.
• Co-ordinate with onsite leads to understand the EDM Application for all live & in-flight applications.
• Content Engine configuration (FEM setup, Document class, Custom Object, Folder Class, Search Templates, Security implementation, Choice list, events & subscription).
• BPF Application Deployment (Web Logic server).

Environment: Windows XP, Solaris 10, FileNet 4.0, J2EE, Web Logic 9.2, BPF, Kofax, Fax Sys. Load Balancers, Cluster servers.

Confidential

Responsibility

• Contributed to document creation such as HLBR, GTD and DTD.
• Worked closely with onsite coordinator/ Confidential Manger to get clarified Requirements from client.
• BPF explorer installation & configuration.
• BPF creation for (Workflow, In-baskets, Pick lists, Queues, Layouts design).
• Process Engine related configuration (Queues, Event logs, PTM, Roaster).
• Content Engine configuration (FEM setup, Document class, Custom Object, Folder Class, Search Templates, Security implementation, Choice list, events & subscription).
• BPF Application Deployment (Web Logic server).

Environment: Windows XP, Solaris 10, FileNet 4.0, J2EE, Web Logic 9.2, BPF, Kofax

L3 support & FileNet Administrator

Confidential

Responsibility

• Developing utilities for the Production support team thus automating the work and reducing the work load (like Start & Stop Cluster servers, Purge events, and Delete downloaded files).
• Purge event at regular interval, start & stop clusters servers during downtime, delete images from CE.
• Troubleshooting and resolving production issues using ticketing tools.
• Applying fix packs for FileNet servers, Indexing of DB2 Database for better performance, DB2 tuning.
• Quality processes and procedures.
• Contributed in Disaster Recovery and HACMP setup of FileNet 4.0.
• Process Engine related configuration (Queues, Event logs, PTM, Roaster).
• Content Engine configuration (FEM setup, Document class, Custom Object, Folder Class, Search Templates, Security implementation, Choice list, events & subscription).
• Custom Application Deployment (WebSphere server).
• Performance monitoring and tuning using performance tuning guide.
• PMR raise and follow-up with IBM support.

Environment: J2EE, FileNet 4.0 & 4.5, Process Analyzer, Web Sphere 6.0 & 6.1, AIX 5.3, Windows XP, Windows Server 2003.

Confidential

Responsibility

• Troubleshooting and resolving production issues using ticketing tools.
• Coordinating with development and support teams,
• Testing and reporting issues to Dev team.
• Ticket logging with respective team in-order to fix issues.
• Analyze and troubleshoot the issues.
• L3 - Incident & Change management
• Report the most frequently occurring issues to dev team.
• Performing day to day sanity checks, application availability monitoring.
• Applying fix packs for FileNet servers.

Environment:FileNet 4.0, Web sphere 6.0, AIX 5.3, Windows XP, Windows Server 2003

L2 and L3 support

Confidential

Responsibility

• Coordinating with development and support teams Testing and reporting issues to Dev team.
• Ticket logging with respective team in - order to fix issues.
• Analyze and troubleshoot the issues.
• L3 - Incident & Change management.
• Involved in server data updating and checking for integrations of applications.
• Checking for the exceptions occurred and making necessary changes to the code rectify it.
• Performance monitoring and tuning using performance tuning guide.

Environment: .NET ASP.Net, ADO.Net, Win 2003 Server, HP-Unix.

Confidential

Responsibility

• Analyzing the Requirements
• Coordinating with development and support teams
• Testing and reporting bugs to Dev team.
• Performance monitoring and tuning using performance tuning guide.
• Testing and reporting issues to Dev team.
• Ticket logging with respective team in-order to fix issues.
• Analyze and troubleshoot the issues.
• L3 - Incident & Change management.
• Troubleshooting and resolving production issues using ticketing tools.

Environment: .NET, windows 2003,