SUMMARY

• IT Project Manager with 10 years (approx.) of well round experience; specialized in Project Management (Agile, Scrum & Waterfall). Extensive leadership, business, technical, and creative expertise in:
• Delivering large(5 - 10 Million USD), cross functional development and systems integration projects to Life Science, Pharmaceutical, Insurance, and Finance clients in USA, UK, and APAC
• Managed a portfolio of 60 client applications aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Managing large scale, complex, multi-site, multi-vendor Project (Dev & QA) onsite/offshore teams ensuring the consistent achievement of all financial and operational KPI’s across the site.
• Driving Project Management Office/PMO (Project Status reporting, Project Standard/Methodologies, Project Documentation, owning Project Plan (Gantt chart), scoping & planning)
• Business communicator; leveraging technical, business and financial acumen to communicate effectively with client executives, Scrum Master, Business Analysts and third party teams.
• Industry standards, such as HIPAA, GxP (GLP, GMP), SOX, AHIP, ISO, Six Sigma, ITIL V3 and Capability Maturity Model (CMM). Advanced MS Excel, MS PowerPoint, MS Project & SharePoint.
• Coaching and Mentoring Project Managers, Work Stream Leads on Project Management Methodology & Identifying team training/tool needs
• Defining Critical Success factors, project scoping; risk, quality, cost, and scope management, vendor management & negotiating contracts/SoW/RFPs with vendors

TECHNICAL SKILLS:

Tools & Software: MS Visio, MS Project 2010 (Gantt Charts), Rational Enterprise Suite, Rational Requisite Pro, Rational Clearcase, Rational ClearQuest, Rational Rose, SharePoint

Methodologies: SDLC, RUP, RAD, JAR, JAD, Waterfall Model, Agile/SCRUM, Lean Analysis, OOAD

Operating Systems: Windows 98/2000/NT/XP/Vista/7, UNIX.MAC OSX Tiger/Leopard.

Databases: Oracle, MS Access, SQL, ETL, Data Warehousing

Languages: PL/SQL, Java/J2EE - (Struts Framework), Java Script, HTML, VB, HTML, XML,C#,ASP.Net, Oracle

Development Tools: Business Objects 6.1/6.5/XIR2, Report Designer, WSAD, RAD

Service Management Tools: ClearQuest, Fogbuzz, Fusion, Remedy, ServiceNow

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, DE

Responsibilities:

• Led a cross-functional team (multiple vendors) to implement Mobile app for existing Travel & Expense system in record time and budget leading to improvement in customer satisfaction.
• Propelled customer satisfaction scores by 16 points from 78% to 94% months (highest scores in account history) and reversed failing account performing from 15% below target to exceeding target.
• $8M saved per month for client by cutting down the transaction time by 50 %. 80,000 hours/month saved resulting in greater work life balance.
• Used Service Now for managing Project changes and currently using the same to track/report on BAU incidents.
• Exploited an opportunity to archive 80% of the data making the application lighter ensuring faster transactions.
• Recorded 40% increase in application performance resulting in cutting down 25% issues.
• Was appreciated by AZ CEO on Mobility approach and presentation.

Project Manager

Confidential, DE

Responsibilities:

• Took initiative single handedly to perform POC and successfully drive the change. This initiative involved negotiating with the management team while convincing them to approve to implement it.
• Leveraged Technology to considerably reduce Carbon Foot Print. The amount of CO2 emitted by fax machine per year was revealed to be approximately 199 kg.The average business fax machine consumes 5,000 sheets (1 Tree= approx 8K sheets) of paper annually.
• Leveraged the latest technology to save $150,000 per year. Created & presented Business case underlining the impressive ROI of migrating to new technology.
• Led a team of twenty coworkers in delivering automations and service/process improvements - saving efforts worth 4 Full Time Employees per year, resulting in savings worth $300,000 per year.
• With timely intervention (fast tracking), brought project implementation on time delayed by 15% and saved around $100,000 for the client
• Handled internal client communication effectively, throughout the various phases/stages of the software project with 0.5 % variance in milestone delivery time.
• Leveraged Service now Problem and Change module to list down reoccurring issues in the project along with relevant documentation so that the same can be addressed during Change Management.

Project Manager

Confidential, DE

Responsibilities:

• With timely intervention (crashing), drove up customer satisfaction score by 25% in just 8 months and turned; slashed turnaround time for customer service desk by as much as 5 days (from 2 weeks)
• Delivered the change implementations on an average 95% on time. Set up an exhaustive risk management system for to be used by all implementation projects
• Introduced several project management processes such as, task management, Issue Management, time sheet management, project lifecycle management and change management based on PMI guidelines
• Successful in quickly bagging and handling the ownership of the core and critical component on request from Legal department to investigate a lawsuit saving client multi-million dollar penalty. Challenging continuous 44 hours of work and commitment. The customer saved around $5 million of fine from US government.
• Implemented the GxP validation framework (Good Storage & Audit) for managing the claim data and claim receipts.
• Project Managed Incident team working on daily incidents logged in Service Now. Creating reviewing reports on application issues/problems and changes.

Project Manager

Confidential, DE

Responsibilities:

• Slashed turnaround time for helpdesk support issues by as much as two weeks by introducing work order ticketing process and tracking/documenting recurring technology issues.
• Reduced Global IT expenditure for AZ client by $10M through archival of legacy system.
• Database Developments: Guided teams in the performance tuning of relational database management systems (RDBMS) for AZ client. Results: Improved the consistency, recoverability and accessibility of data.
• Led the PMO training / mentoring on Project Management Best Practice processes. Assisted WS leads with creation, update, tracking of Microsoft Project Plans.
• Accelerated revenues by over half a million dollars in three years by identifying service delivery gaps and cross-selling additional services.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Project Manager/Scrum Master

Confidential, DE

Responsibilities:

• Create/Review Scrum User stories along with Project BA’s. Work with Scrum Master and Business analysts to prioritize daily tasks/review and track progress.
• Led the team of size 20 working based on Agile/Scrum Methodology (Sprint Duration 4 weeks), in a geographically distributed setup.
• Created User stories for the current sprint through client discussion sessions. Conducted brainstorming sessions with business users to prepare/update Business Process Requirements related to the assigned user story
• Prepared use cases and data flow diagrams using Visio for the user story. Supported management with weekly performance review presentations.
• Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.
• Led and managed complex recovery of critical finance data caused by accidental wipeout of sensitive data worth more than $2Bn. The data loss could have resulted in lawsuits worth another $2Bn, coupled with the loss in reputation for the client.
• Successfully completed roll-out $100K under budget and 3 months ahead of schedule; exceeded customer satisfaction targets, standardized disjointed desktop back-end, and stabilized infrastructure.

Project Manager

Confidential

Responsibilities:

• Project-managed large-scale initiatives involving the Confidential of programs to new platforms and the merger of disparate systems from client company AZ.
• Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget.
• Managed a client portfolio of 70+ Enabling Services applications spread across US, Canada and UK.
• Ensured that the GxP Principles are implemented, monitored such as controlled Secure logging, Auditing, Keeping archives, Accountability, Non-repudiation, Stringent record-keeping requirements and traceability Reports.
• Led Joint Application Development (JAD) sessions to expedite and streamline the requirements gathering process. Expertise in identifying, developing interface and process specifications, documenting them in Business Requirement Documents (BRD), creating Functional Requirements Specifications (FRS), System Requirement Specification document (SRS), and Change Request Specification (CRS).
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Producing stage plans, highlight reports, risk logs, requests for change. Assign, track, review team tasks and perform performance appraisals for the team.
• Hired as Java Developer for Online tool to enable administrators to correct Claim information
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.