SUMMARY

• Highly motivated, results - oriented IT management professional (total exp. 18 years) with expertise in program management and delivery management across in various industries
• Extensive experience in project planning, product development, release planning, governance, budgeting, risk and quality management, resource & task scheduling, revenue forecasting, managing SOWs & change requests and execution of projects in onsite-offshore model
• Expertise in leveraging Agile Scrum, Waterfall and Hybrid models frameworks to deliver strategic projects of digital technologies, analytics, data warehousing and data migration with in defined scope, timeline and budget
• Hands on experience on leading requirements elicitation, design and solutioning, data analysis, data profiling, source system integrations and data modeling
• Technical expertise to perform root cause analysis and experience on execution of large Data warehousing and Business Intelligence Application Support & Maintenance programs

PROFESSIONAL EXPERIENCE

Confidential, NJ

Technical Program Manager and Scrum Master

Responsibilities:

• Lead strategic program(CRM3.0) to transform business model by developing new platform for Customer Relationship Management to enable personalized campaign management via salesforce and analytical models via data science capabilities
• Implemented hybrid model leveraging Agile Scrum framework and Waterfall framework to deliver different phases of program
• Collaborated with key stakeholders to develop product development and release planning to onboard brands across businesses
• Run daily stand-up, sprint planning, demos, retrospective, weekly status, steering committee meetings and removed impediments
• Supported product owner in backlog grooming, prioritization of product features and brand onboarding
• Hands on data analysis, field specs, data modeling, MDM solutioning, technical design and lead discussions for review & sign off
• Inter-team coordination, managed executive communications, status updates, risks and mitigation planning
• Lead team of techno-functional consultants on requirements elicitation, design, development, QA and implementation
• Project planning, revenue forecasting, resource onboarding, manage SOWs & change requests and contribute to account farming

Confidential, Livingston NJ

Scrum Master, System Integration and Product Customization

Responsibilities:

• Spearheaded global strategic programs of system & data integration and product (Quantum) customization for Treasury and transform daily cash operations to gain 40% of improved efficiency.
• Leveraged Agile Scrum framework for Quantum Optimization, SWIFT Onboarding, Disbursement and File Import Dashboards
• Facilitated daily stand up, sprint planning, team demos, retrospective meetings and removed impediments Supported product owner in product backlog grooming and prioritization of features
• Hands on requirements, data analysis, lead BRD and technical design(ETL & Reporting) reviews with client for sign off
• Maintain product & sprint backlogs, PMO scorecard, project artifacts and documentation
• Inter-team coordination, managed executive stakeholder communication, presentations and expectations

Confidential, NJ

Program Manager

Responsibilities:

• Lead discovery phase to gather requirements for consolidating and upgrading Trade Credit application on global platform.
• Lead team of functional and technical consultants to connect with different business groups to collect requirements.
• Review business requirement document, maintain requirement matrix, prototype and wireframes and secure approvals.
• Built proposal, effort estimation, maintain SOWs, governance model and project plans for end to end project execution.
• Management reporting - Lead executive stakeholder communication in steering committee and weekly status meetings.

Confidential, Sunnyvale CA

Service Delivery Manager

Responsibilities:

• Spearheaded technical delivery & managed multiple projects (Fixed Cost and T&M) on Datawarehousing, BI and Digital Tracks.
• Lead team of techno functional consultants in onsite-offshore model across various technologies and platforms and provide high quality, superior service at all times.
• Collaborated with Business & IT teams to tune processes, implement accelerators & automation to gain efficiency and excellence.
• Lead transformation, cross skilling of teams & build NetApp academy to achieve operational excellence & cost savings for clients.
• Governance - Managed executive stakeholder communication, present status in weekly and steering committee meetings
• Escalation handling and expectations management of the client. Ensure higher customer satisfaction.
• Maintained SOWs, track budgets, profitability and ensure higher utilization rate of the resources.

Confidential

Program Manager

Responsibilities:

• Lead the Global Implementation of CRM Application (Veeva) on Salesforce platform across multiple geographies.
• Managed 24*7 production support across multiple geographies with in defined SLA.
• Release planning and manage documentation and approvals for production deployment.
• Manage client’s expectations and communications.

Confidential,, Sunnyvale CA

Program Manager

Responsibilities:

• Lead support & enhancement of DWH & BI applications. Design technical solution, overall architecture, data model, process flows.
• Root cause investigation and data analysis for critical issues and design solutions.
• Lead technical teams to build, test, automate & tune ETL jobs, BI reports and database objects.
• Present status reports and progress metrics to key stakeholders.
• Coordinated with Business and IT stakeholders in onsite/offshore model to ensure smooth delivery of projects on schedule.
• Managed stakeholder’s expectations, task prioritization, identify risks in project delivery and execute mitigation plans.
• Built project plans, effort estimation, budgets, lead task execution, implement industry best practices and value adds.

Confidential

Responsibilities:

• Code owner of the large data warehouse application RDM (Risk Data Management) application.
• Understand the business rules, architecture & process flow and work towards optimizing the operations and provide support for planned job executions. Analyze issues, design and lead implementation of value added solutions to resolve critical issues.
• Release Management - Service center management which includes incident management and approving change controls and code deployment in production. Coordination with onsite and offshore teams

TECHNICAL SKILLS

Domains: Retail, Banking, Insurance, Hi Tech, Healthcare, Manufacturing

Project Types: Consulting, Development, Maintenance & Support, Integration

Project Management Tool: MS Project, JIRA, Version One, PPM, Confluence, SharePoint

Database and Ecosystem: Cassandra, Hadoop, HBase, SQL Server 2012, ORACLE 10g, Teradata, MS Access

Technical Tools: Cloudera, Informatica BDM/9.x,Salesforce, Reltio, Datastage, SSIS, SSRS,OBIEE11g, BO(XI R2)

Other Tools: MS Excel, MS Word, MS Visio, MS PowerPoint