SUMMARY:

• Over 12 years of strong track record in Information Technology and Business results in Banking & Finance, Retail, Healthcare and Manufacturing Sector. Experience in managing complex projects and client expectations with discipline and efficiency. Offer a blend of management and technical expertise to align business strategy to identify new opportunities and position organizations competitively.
• Core IT/Business experience with over 7+ years of strong lead experience as a Project Manager/Business Analyst/Project Lead and handling Projects across different domains (Banking & Finance, Retail, Healthcare, Energy and Manufacturing Sector)
• Worked on Projects based on Waterfall and Agile methodologies and stand responsible for product success
• Worked on high level scope and objectives of the project and defining processes of the section or whole of the organization in a very transparent manner for the implementation.
• Extensively worked on understanding the requirements to ensure there is a minimum gap amongst end user/stakeholders and the technical team.
• Experience in managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages such as HP Service Manager, Workload Manager (WLM), and Peregrine Service Centre.
• Possess solid understanding of the Change management processes for the new requirements or any proposed changes, Incident Management, Release management and quality audits.
• Developed Project Management processes for reporting project status to the end clients.
• Used MS Project Extensively to update project plan, project status and resource scheduling.
• Extensively worked on RFI/RFP for the new projects and coordinated with vendors.
• Worked on aggressive analysis and validation techniques for development, testing and implementation phases.
• Worked under different roles like Project Manager, Business Analyst, Technical Lead, Software Engineer, Senior Analyst etc.
• Worked on ISMS and ISO standards for IT departments and across projects for security and compliance & audit requirements.
• Lead backlog refinement, iteration planning, just in time story elaboration, and accepting stories in to baseline along with team participating in team demo and retrospective analysis.
• Excellent problem solving skills with strong technical background and good interpersonal skills. Quick learner with ability to meet deadline & work under pressure.

TECHNICAL SKILLS

SDLC Model/Framework: Agile/Scrum, Waterfall, Kanban, JAD

Databases: Oracle 8i/9i/10g/11g, SQL Server, DB2, SQL, MS Access., Teradata, MDM

Reporting Tools: OBIEE, OBIA, Tableau, Rapid Miner, BUSINESS OBJECTS - Designer, COGNOS- Power Play transformer, SSRS

Programming: SQL, T-SQL, PL/SQL, HTML, XML, C, C++, ASP.NET, Cold Fusion, Shell, Perl, Mainframe, Web Services, Open Systems, Web Applications, JBOSS

Operating System: Windows95/98/2000/XP/2003, Unix-AIX 5.2/4.3,Sun Solaris7, WinNT4.0, Mac OS X CRM tools, ERP

Enterprise systems: Salesforce, SAP, Clarify 10.1, Remedy 4.0, PeopleSoft, Icare 2.1

Incident Management Request/Versioning/Bug Reporting/Scheduling Tools: HP Service Manager, Peregrine enterprise service center, Bugzilla, Subversion/TortoiseSVN, Work Load Manager by CA, Control M

Project Management: Planview Portfolio Management, MS Project, Clarity, Rally, JIRA, PMP Plan, Project Scheduling, MS Excel Templates / Dashboards

PROFESSIONAL EXPERIENCE:

Confidential, NY

Project Manager

Responsibilities:

• Design, gather requirement & setup program level system for the providers and programs team across the department facilities.
• Conduct working sessions, Interviews with Project Stakeholders to gather Business Requirements & Functional Requirements.
• Review the current process and prepare workflows for end to end business program and recommended changes as per new requirements.
• Creates and maintains product backlog and sequence it for business value and client relationship with the providers
• Review daily and monthly reports of the program and planned for changed layouts and design elements.
• Worked on designing the workflow processes for the business flow utilizing different systems
• Works with Development team to answer for high-level estimations, business objectives, stories and priorities.
• Co-ordinate meetings with the business, act as liaison between business and development team for the new system and any upgrades
• Worked on RFI/RFP for new strategic projects and coordinated for information collation and presentation.

Environment: MS Project, SharePoint, Clarity, Rally, JIRA, Cognos 10.2.2, Informatica 9x Tableau, Remedy, SQL Server, OBIEE, OBIA, MS Access, MS Office Suite

Confidential

Project Manager

Responsibilities:

• Prioritize the projects and iterations/releases based on the product backlog, apply 80/20 rule wherever possible.
• Developed, Designed & Setup Program Interdependencies schedule, RPD deployment planning.
• Conducted JAD sessions, Interviews with Project Stakeholders to gather Business Requirements & Functional Requirements.
• Analyze impacts to business process and alerts all stakeholders of any upcoming impacts.
• Reviews and approves user stories in preparation for the upcoming iteration.
• Creates and maintains product backlog and sequence it for business value and ROI.
• Conducted Change and release control management using HP Service Manager for quick and efficient response to change requests, more effective change advisory boards (CABs), and automated impact analysis, collision detection, and unplanned change detection and validation
• Works with Development team to answer for high-level estimations, business objectives, stories and priorities.
• Contributes to vision and program backlog including team backlog and all implementations.
• Analyze the course of the project after every sprint and participate in team demo and retrospect.
• Executing complex projects/programs from design to development to production phases.
• Onboarding new resources, allocations, defining resources and schedule for project implementation.
• Working on highly technical and mobile reporting requirements including data landing patterns in database, movement, information and presentation layer design for various applications.
• Developing, managing the Project management plan using MS Project and completed the Quality Assurance directives.
• Used MS Excel Macro’s, Pivot Tables for Reporting Project status to Program Managers
• Collaborate with business SMEs, developers and testing teams to finalize the acceptance criteria.
• Track and maintain projects planning in Planview throughout the lifecycle phases.

Environment: OBIEE, OBIA, Informatica 9.1.1, SQL, ASP.Net, Oracle 10g, Remedy 4.0, MS Office, MS Access, MS Project, Web Services, Planview Portfolio Management, MS Excel, HP Service Manager

Confidential

Graduate Assistant

Responsibilities:

• Completed the project planning and coordination for the Order Management Project
• Worked on audit scenarios and managed the entire schedule portfolio for order management.
• Inspect the product progress at the end of every cycle and accordingly plan the inventory flow.
• Project management learnings and strategic initiatives.

Environment: MS Office, MS Project, SharePoint, SAS, MS Dynamics, VMware. MS Access

Confidential

Project Lead

Responsibilities:

• Create the business model and the product roadmap including user experience and product features.
• Build and maintained the project schedule and tracked complete audit requirements using MS Project.
• Conducted JAD sessions to gather Business Requirements, Functional Requirements & Technical Requirements.
• Took part in all the phases of the project including design, development, testing, migration phases across different environments in MS Excel.
• Handling Incident management and root cause analysis of the problem tickets for permanent solutions using HP Service Manager.
• Handled Multiple Project Schedules and developed project management processes.
• Set the sprint goals, detail stories, collect and analyze data to validate the goal.
• Coordinated the meetings and discussions with Informatica team about the different versioning tool and best practices for methodologies and best practices across business and IT.
• Elaborate themes and features into user stories to a granular level for a single sprint.
• Approving RFCs, RFRs, managing the release, phased releases and maintaining the system stability.

Environment: Informatica 8.1.1, SQL, T-SQL, TOAD, ASP .Net, CFMX, Oracle 10g, Web FOCUS, Web Services, HP Service Manager, MS Access, Remedy 4.0, MS Office, MS Project, Clarity, Rally, JIRA

Confidential

Project Lead

Responsibilities:

• Led and managed the Project, implemented project strategy and business plan.
• Prepared MS Project Plans, Project Schedules and Resource Allocation in MS Project.
• Used MS Excel Dashboards for reporting project status to management team.
• Reviewed the current BI and ETL system including Informatica power center, existing application and database architecture and gathered business process understanding.
• Used MS Project for reporting, scheduling and project plan.
• Worked on documentation of the potential bottlenecks for the report generation process.

Environment: SSRS, SSIS, Informatica 7.1, SQL, ASP .Net, Oracle 10g, MS Access, Remedy 4.0, MS Project, Clarity

Confidential

Consultant

Responsibilities:

• Took part in all the phases of the project including design, development, testing, migration phases across different environments.
• Worked with different medical and pharmacy clients like UHC, Humana, Aetna and BCBS of different states.
• Played support role for different prod and UAT issues.
• Used a lot of Informatica and Data stage schedulers to execute parallel jobs as the application was near real time and multiple jobs had to run multiple times in a day.
• Analysis of different eligibility issues for OOP and DED medical and pharmacy amounts per member.
• Analysis with regards to different processes including daily, weekly and monthly file exchanges.
• Managed the complete project from requirement gathering to transition phase.
• Worked with the project management team with PO Scores etc.
• Validation of WPSRs, Run rate track sheet for the entire on site and off shore team.
• Worked on all the consoles of Informatica and Datastage consoles for development and migration.
• Modifications of already existing control cards, jcls, FTP cards to suffice the mainframe requirements.
• Worked on the Cube structures, Dimensions, calculations and KPI’s.
• Co-coordinated the different fix, correction of bugs and errors for successful migration and implementation.

Environment: Informatica Power Centre 8.1/7.1 and Power Exchange, IDE and IDQ, Datastage 8.1, Toad 9.0, UNIX, Oracle, Oracle MDM, Teradata, Hummingbird (FTP), SSIS, SSAS, Perl, Workload Manager (WLM), HP Service Manager / Service Centre client, Clear Case, MS Project, MS Access, Plan view, Clarity

Confidential, NYC

Programmer Analyst/Consultant

Responsibilities:

• Worked extensively with Business Analysts for different front office, back office tasks and processes.
• Involved in regression testing across UAT and dev. environment to recreate the issues for simulation.
• Worked on complete table structure and complete application design from initial file load to Informatica and then to data base through UI display process.
• Analysis of Mappings & flat files from several source systems like Winfits, Impact, Kapital, IRFE etc.
• Created and Scheduled Sessions based on demand, run on time, run only once using Informatica work flow Manager, for regression testing.
• Coordinated with middle office in finding the issues with sources and different set of reports.
• Used the Subversion/Tortoise SVN tool as a part of Source code control process.

Environment: Informatica Power Centre 8.1/7.1 and Power Exchange, IDE and IDQ, Datastage 8.1, Toad 9.0, UNIX, Oracle, Oracle based MDM Schema, Teradata, Hummingbird (FTP), SSIS, SSAS, Perl, Workload Manager (WLM), Service Centre client, Clear Case, MS Project

Confidential

Software Engineer

Responsibilities:

• Worked on complete SDLC from Extraction, Transformation and Loading of data using Informatica.
• Involved in the analysis, design and development of all the interface’s using Informatica in interface team and interfaced with all the other tracks for business related issues.
• Worked on Power Center Designer tools like Source Analyzer, Warehouse Designer, Mapping Designer, Mapplet Designer and Transformation Developer.
• Developed Informatica mappings, re-usable transformations, re-usable mappings and Mapplet for data load to data warehouse and database (oracle)
• Multi source Extraction Transformation and loading into the Repository using Informatica.

Environment: Informatica Power Center 6.1, Perl, Unix, Oracle 9i, Nortel-VPN connectivity, MS Office Suite, Peregrine Service Centre, Windows 2000

Confidential

Senior Analyst

Responsibilities:

• Involved in the support of web based application CCA5 in conjunction with Clarify 10.1, which was on a roll out phase in several west coast (USA) region including Denmark & Australia.
• CCA5 assists was not just the implementation of a solution, but rather with the entire lifecycle of a solution from the Design phase through the implementation phase.
• Analysis of the application performance including various testing, reporting and documentation.
• Change Control Application used by the customer engineers for storing and sharing of customer environmental information of several EMC manufactured products.
• Administrative level support of Clarify tool and other inter-linked applications.
• Worked with all its related applications like WebEx, net agent and power link.
• Was the SPOC of 6 member team and worked on Onsite/Offshore model.
• Used to attend the weekly conference call with the client.
• Did complete requirement gathering and analysis for the two phased approach strategy.

Environment: Clarify 9.0, Peregrine Enterprise Service Centre, C, HTML, Citrix-Meta frame connectivity, PeopleSoft I care 2.1, MS Office, Windows 2000

Confidential

Technical Support Engineer

Responsibilities:

• Managed Escalations, researched appropriate solution which resulted in customers satisfaction.
• Coordinated phased roll out, modifications.
• Provided technical support to the IT system and managed the service agreements
• Assisted team lead of 10 member support team and worked solution research activities.
• Extensively worked on customer resolutions and technical activities

Environment: C, HTML, Citrix-Meta frame connectivity, PeopleSoft I care 2.1, MS Office, Windows 2000