SUMMARY:

• Certified Scrum Master, Corporate Trainer and Agile Project Manager with 11+ years of experience in handling -
• IT Infrastructure Projects: Confidential Windows 8, 8.1, 10
• Accenture Datacentre Relocation
• Confidential System Centre tool enhancements
• Software Development Lifecycle Projects: -
• Verizon Line Record Modernization
• Verizon Provisioning, Activation system enhancements
• Proven track record for successfully leading Infrastructure and software development million dollar projects
• Proven expertise in managing dependencies, steering teams toward milestones and collaboration across multiple stakeholders including Dev-Ops teams and setting up teh roadmap
• Adept in JIRA, Confluence, TFS, ITSM and experience in using dashboards, creating tickets and mapping overall structure
• Result oriented mindset with demonstrated desire for driving continuous improvement
• Adept at SDLC with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development and troubleshooting for Information Systems Management
• Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalization of project requirements
• Monitoring multiple projects from conceptualization and visualization to technology mapping and final execution
• Ensuring timely completion and delivery of project to teh client
• Handling resource allocations and setting up of teh communication channels across teh various horizons of teh organization structure
• Planning, executing, monitoring and reviewing ongoing projects
• Understanding & mapping client’s requirements / enhancements to teh product, resourcing requirement analysis - software and manpower
• Implementing solutions that TEMPeffectively resolve problems or provide improvement
• ITIL Projects: - Hewlett-Packard Service Delivery, United Health Group Service Operations
• Freeport-McMoRan Change Management, Transitions Management
• Accenture ITSM tool enhancements
• Successfully delivered 7 multi-phase software projects with budgets of $1 million and up for clients from Fortune 100 companies. Recruited, built, trained and led infrastructure projects, software development projects, IT testing projects and Service Operations and Delivery projects. Experienced at managing multiple teams (co-located, regionally-dispersed and off-shore)
• Spearheaded successful enterprise transitions from waterfall to Agile framework. Completed concurrent mission-critical projects on time and on budget by applying extensive noledge of project management best practices (PMBOK, PMI) and implementing Agile/Scrum methodologies to improve team productivity, responsiveness to change, progressive elaboration, iterative design, feature-based development, client feedback loops, and continuous improvement
• Thoroughly familiar with software development life cycle (SDLC). Extensive real-world experience with project initiation, client engagement, requirements analysis, solutions design, project execution, test coverage and automation, data migration, issue management, stakeholder management and change management
• Adept at SDLC with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development and Troubleshooting for Information Systems Management
• Experienced at capturing and articulating strategic vision and tactical objectives of organization. Analytical, structured and hands-on leader with strong decision-making ability. Experienced public speaker. Skilled at breaking down complex problems into simple concepts
• Facilitated teh transition of teh applications (20+ people) from waterfall to Agile as a Coach, while also acting as teh Scrum Master of two mixed on/off shore teams
• Focused primarily on training teh teams to write good user stories, prioritize teh work based on business value and handling of teh tasks by teh team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%
• As a Scrum Master for three products and three separate cross-site teams (20+ people), identified process changes required to accelerate development and remove major impediments. In eight weeks, reduced time to ship by approximately 30%. To achieve these results, updated group's processes to conform to Agile Scrum standards
• Facilitated Scrum of Scrum calls for seven different billing applications following Agile process

TECHNICAL SKILLS

• Requirements Gathering
• Cloud Computing
• Data Analytics
• IT Infrastructure
• Project Management
• Client Interaction
• Software Development Life Cycle
• Program Management
• Agile Coach
• Professional Scrum Master
• Dev-OpsPublic Speaker
• ITIL v3Articulating strategic vision
• Transitioning to Agile
• Team Management
• Vendor Management
• Corporate Trainer
• Business Intelligence
• Cloud Computing
• BI / Data Analytics Big Data
• Service Operations, Service Deliver, Agile SDLC,IT Infrastructure Management
• MS SharePoint, Scrum Master, ITIL v3
• Confidential Suite of Products Python, Jira, TFS, ITSM, Confluence

PROFESSIONAL EXPERIENCE

Confidential, FL

Sr. Project Manager, Scrum Master

Responsibilities:

• Managing multiple Development and Testing projects pertaining to Integrated Verizon Advanced Provisioning Platform and delivery infrastructure
• Partner with internal and external development teams to clarify work sequencing
• Driving collaboration in a changing business landscape with evolving priorities
• Grasping and transforming teh underlying business needs into feature requirements
• Proposing solutions and alternatives to problems that arise
• Regularly communicate teh health of initiatives through an intelligent suite of dashboards and throughput reports to provide contextual insight
• Create schedules, templates, run books, documentation, and guidelines
• Create maintenance and upgrade plans to accommodate demand and changes from team
• Developing teh Project Plan with teh team and managing teh team’s performance of project tasks
• Securing acceptance and approval of deliverables from teh Project Sponsor and Stakeholders
• Handling status reports, risk management, escalation of issues that cannot be resolved in teh team
• Supervising Daily Scrum Meetings, Weekly Sprint Planning, Weekly Sprint Reviews, and Sprint Retrospectives
• Directing software development activities for business process mapping of teh client & identifying appropriate development methodology; carrying out activities like prioritizing tasks, development, mentoring, tracking schedule, etc.
• Carrying out project management activities like creation of SOW, initial study of systems/application, Work plan, transition plan, resource planning, execution of transition plan and project after completion of transitions, budgeting & cost analysis
• Complete ownership of teh product from requirements analysis to execution of teh product, covering design, development, testing and Implementation, maintenance, and support stages
• Planning and scheduling project goals, milestones and deliverables
• Participate in key discussions of quality, costs, resources, scope and time
• Participate in technical realization of teh concepts at teh client site
• Organization, presentation and customer service skills
• Designing and maintaining project and technical documentation
• Planning for risk and developing strategies for dealing with potential risks as well as covering them
• Deployment Management - Execution planning and implementation of teh product

Environment: C++, Sonar, Java, Jira, Confluence, Selenium, GMock, Mockito, Confluence, GIT, Stash and client specific tools.

Confidential, NH

Project Manager

Responsibilities:

• Provide all of project management support including coordination and resource management; developing and tracking project plans
• Provide overall control and management of teh MMIS project to ensure that schedules are met and resource utilization is maximized to achieve goals and objectives
• Developing WBS (work breakdown structure)
• Manage teh activities of teh project to insure proper coordination and quality of work
• Prepare and give presentations on teh project direction and status to Xerox senior management as required.
• Business impact analysis
• Develop detailed work plan tasks, priorities and resources to implement teh defined strategies
• Measure and review project progress; adjust project plans, and interact with all relevant parties from Xerox MMIS, ICS, Steering Committee and Executive Committee
• Identify and report project risks and develop mitigation strategies
• Coordinate Change Management

Environment: Java, Confidential Project and various client specific tools.

Confidential, SEATTLE, WA

Sr. Project Manager, Scrum Master

Responsibilities:

• Recruited, trained and led teh Development Teams of teh most prestigious Software Development Projects in Confidential - Windows 8, 8.1,10
• Worked on Power BI and prepared dashboards for clients and internal stakeholders
• Implemented change & continuous improvement increasing teh productivity of Scrum Teams and teh quality of deliverables
• Chalking out a smooth path for DW team members in performing their assigned tasks
• Managed teh lifecycle of project development from ideation to sprints & deployment
• Evangelized enterprise on core Agile principles of collaboration, prioritization, team accountability and visibility
• Coordinated with teh engineering managers to identify cross-team dependencies and manage inter-team tasks and with other management, engineers, product managers and support specialists on product issues
• Mentored team with making appropriate commitments through story selection, sizing and task definition
• Participated in developing & maintaining team standards, tools & best practices reducing development time
• Facilitate teh translation of business needs into actionable processes by evaluating information gatheird from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for teh development of TEMPeffective solutions
• Collaborate with developers and subject matter experts by regularly communicating to establish teh technical vision, analyze trade-offs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements
• Configured and developed process, standards, and procedures
• Conducted sessions with stakeholders to resolve open issues
• Validated technical designs created by developers against functional specifications
• Performed analysis on Quality data to refine Team Quality matrices

Environment: Confidential Windows 8, 8.1, 10; Confidential Team Foundation Server; Confidential Visio; Confidential Project; Confidential Workstation Engineering; Confidential Deployment Tool; Confidential System Center Configuration Manager; Confidential SharePoint 2010; Confidential Emerging Technologies

Confidential, WA

ITIL Service Operations and Change Management Team Lead

Responsibilities:

• Led efforts to improve levels of Service and minimize risks through use of Incident and Change Management processes/data
• Work with teh technical leads and other relevant stakeholders across teh IT Enterprise to embed teh Service Management framework
• Assist in teh deployment of teh ITSM tool to new entities of teh Company and ensure that it is being used by local core IT Support teams
• Drive continuous improvement activities in teh area of change and incident management and in conjunction with teh relevant technical leads
• Act as teh Major Incident coordinator for regional incidents that do not have a clear owner
• Interface with Local Risk, Compliance and Security teams on relevant incident management aspects
• Act as teh "Best practice Champion" and provide detailed metrics and reports on Service performances to IT and business

Confidential

IT Service Operations, IT Service Transitions Team Lead

Responsibilities:

• Managed Windows Servers based at Newcastle, UK & allied satellite locations
• Managed resources notably reducing turnaround time and improving service levels
• Maintained consistent high quality delivery of 24x7 service operations
• Managed portals on Oracle CRM platform, MIS Data and Complaints Management
• Provided technical supervision to units all over UK
• Administered teh performance management by diagnosing improvement opportunities, providing TEMPeffective feedback, coaching & training to teh team

Confidential

IT Service Operations

Responsibilities:

• Recruited, trained, mentored and led teh Operations Team of 30-45 members including Associates, Executives & SMEs
• Formulated parameters like KPI, defined SLAs, conducted periodical audits, coordinated and defined project with various other functional leads and reported activities
• Responsible for handling career planning of team members, attrition control and conducting business quality analysis
• Assisted team members to improve performance and monitor their growth regularly