SUMMARY:

Senior IT Project Manager with experience in Application Development and Infrastructure Deployment. Demonstrated success leading cross - functional teams utilizing global resources to maximize productivity and provide structured direction via SDLC. Works with senior management and stakeholders to identify business requirements and develop on time on budget IT solutions. Directs vendor management activities. Project size from $2M-$14M for the Finance, Health, Banking and Telecommunications workspace.

TECHNICAL SKILLS:

Software: MS Project (10+ years), MS Office Suite (10+ years), Visio (10 years), PowerPoint (10 years), Clarity (7 years), eProject (1 year), Active Directory, Planview (3 years), WebSphere (5 years), NICE (3 years), SOA, SSO, Remedy, Quality Center

Hardware: Mainframe (10+ years) Windows NT, UNIX (6 years), AS400 (3 years), Citrix (5 years), XI50, XI52, Wintel, Datapower Appliances

Languages: Java (5 years), J2EE (5 years) VoiceXML (4 years), HTML (3 years) SQL (5 years), Visual Basic (3 years), COBOL/CICS (8 years), C++ (4 years)

Databases: Oracle, Sybase, SQL

Network: Cisco, LAN/WAN, DSL, Firewalls, Routers, VPN, Outlook, Exchange, SharePoint

Other: SDLC, Remedy, JAD/RAD, IVR, Telecom, ERP, WebEx, Financials. Live Meeting, PCM, ECM, Six Sigma (5 years) Six Sigma Lean (3 years), SDLC (10+years), ITIL (5 years)

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Senior Technical Project Manager

Responsibilities:

• Project Manager for application development of tiered benefit claims system.
• Project tracks included new functionality for mainframe systems, internal provider systems, utilization reporting, and client facing portals and websites.

Confidential, Jacksonville, FL

IT Change Manager/Disaster Recovery Specialist

Responsibilities:

• Ensure that all Confidential network change initiatives and recovery efforts are compliant and meet all yearly objectives in a timely manner.
• Assist in driving a Global Network Change Management structured methodology and lead change management activities.
• Identify, analyze, and prepare risk mitigation tactics for all Network Changes.
• Assist in the assessment of Network Change impact.
• Communicate Change conflict among impacted Business and Service team.
• Evaluate and ensure user Network Change readiness.

Confidential, Jacksonville, FL

Senior Technical Project Manager

Responsibilities:

• Project Manager/System Integrator responsible for leading IT Technical Team of over 100 people to provide an integrated solution with Confidential and a third party vendor to provide FSA, HRA and HSA product management.
• Provided an integrated web Portal experience with Single Sign On (SSO) using SOA web services to provide context and account balances.
• This included the provisioning of DataPower appliances to support online portal activities.
• Modified Customer Service desktops to support new vendor relationship.

Confidential, Jacksonville, FL

Project Manager/Business Analyst

Responsibilities:

• Project Manager for BPO performing duties for the only website authorized by the Confidential for receiving a free annual credit report. Involved IVR, web site and mail services development.

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Project Manager responsible for the deployment of XI50 and XI52 IBM WebSphere DataPower SOA Appliances to support the ePro Baronet re-hosting project.
• This includes rack, stack, power and ping in a new datacenter and the successful transition of customer facing applications.

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Project Manager responsible for implementing change requests for telephony, IVR, Call Recording servicing multiple external Confidential clients on a myriad of platforms including Verizon’s virtual host (cloud computing).

Confidential, Jacksonville, FL

Change Manager

Responsibilities:

• Project Manager for the technical and financial oversight of call contact center deployment of NICE Systems screen and voice recording infrastructure (telephony, servers, SAN Storage) and software.
• Provided project forecast against budget.
• Monitored resource burn rate.
• Managed risks and issues.
• Facilitated team meetings.
• Created and updated WBS.
• Reported project status to senior management.
• Used Clarity, PCM Web, comIT and other bank propriety systems.

Confidential, Jacksonville, Florida

Project Manager

Responsibilities:

• Project Manager for the implementation of commercial off the shelf software (COTS) to support the start-up of a Life Insurance and Annuity BPO operation.
• This includes working with the 3rd party vendor on business requirements, system requirements, custom modification enhancement, internal interface development, testing and deployment.
• Responsible for the build out of the infrastructure to support the application.
• This involves the purchase of Windows servers, MQ messaging, database servers for the development, testing, production and disaster recovery environments.

Confidential, Jacksonville, Florida

Project Manager

Responsibilities:

• Project Manager for the design of multiple IVR (Interactive Voice Response) call center applications on an eTalk platform utilizing CTI and software based Call Routing.
• The applications developed include: Banking and Brokerage Integration, Equity Trading and Move Money (Funds Transfer).
• Included IVR integration with NICE call and screen recording system.
• Prepared project plans using Microsoft Project.
• Managed issues and risks.
• Facilitated status meetings and technical design sessions.
• Maintained project artifacts.
• Worked with business team, systems analysts, and developers to implement client friendly solutions.