SUMMARY:

Over 15 years of experience in Information Technology and a proven track record in successfully completed projects and positions. Very driven to complete tasks, natural problem solver and leadership positions that display integrity and team leadership. Functions effectively in a group or alone in a face paced environment. Excellent communication skills to interface with both internal and external resources. Ability to manage multiple projects and priorities in any work environment.

TECHNICAL SKILLS:

Technological Inventory: Strong in hardware, technological assessment of computer components, customer relations, software configurations and team leadership

Operating Systems / Software: Windows XP/Windows7, MS Office 2000/XP/ 2003/2007/2010/2013 , Server 2008 R2

Hardware: Dell, IBM, HP, Compaq, Acer, Gateway, Toshiba, Logitech

PROFESSIONAL EXPERIENCE:

Confidential

Project manager

Responsibilities:

• Organized, designed and implemented a methodology for upgrading over 3000 devices from Windows XP to Windows 7 for 2000 users
• Facilitated communication across multiple departments and division heads for successful conversion of upgraded machines
• Primarily responsible for making sure migrations were delivered on time and within budget parameters while meeting expectations of the project scope
• Directed the technical and business direction of the project by traveling and personally overseeing upgrades across various facilities throughout the United States
• Reported project status and asset discoveries directly to the VP to be discussed at the monthly project review for all IS management
• Followed best practices in legacy machines disposal from information retention to device retirement and eventual destruction
• Updated and maintained project STAR with weekly hours, expense reports, equipment orders and additional resources needed for successful completion

Confidential

Desktop Lead (Windows 7 migration)

Responsibilities:

• Led a team of 8 technicians to upgrade 6500 PC’s, 2000 thin clients and 500 laptops throughout Confidential and adjoining buildings.
• Used SCCM 2012 and HP Device Manager to push Windows 7 image to all departments while coordinating with networking engineering to ensure network bandwidth, static IP configurations and wireless functionality remained intact
• Oversaw team duties such as imaging machines prior to deployment, assigned daily assignments such as location of machines and ensured that end user satisfaction was met
• Troubleshooted Active Directory objects so that no downtime was experienced on users end
• Ensured that tickets created by standardization were met in a timely manner and that customer satisfaction was met
• Worked all shifts and days of week to adjust to departmental needs if downtime during normal working ours was not possible
• Managed migration project by scheduling upgrades with department heads and ensured that a smooth transition took place for the end users

Confidential

Lead Project Planner Coordinator

Responsibilities:

• Assisted project manager in managing project workflow, preparing and maintain deployment schedules and meeting and training development agenda for weekly migrations of over 25000 workstations globally
• Led a team of deployment technicians in daily assignments such as coordinating users to be upgraded, remediation of applications for Windows 7 compatibility with application certification team and set permissions of users personal applications via Active Directory
• Chicago “support/go to” person for all questions concerning identification of partners who could be upgraded to Windows 7 and scheduled those qualifying through SharePoint, along with cancelations and rescheduling
• Coordinated with service centers on workstations identified as end of life and used SCCM 2007 to push custom Windows 7 image to workstations along with applications specific for that user
• Provide ad hoc support to project team as requested

Confidential, Chicago, IL

Desktop Refresh Technician (Windows 7 Migration)

Responsibilities:

• Performed all facets of a Windows 7 upgrade from Windows XP including: data backups through USMT and imaging through System Center Configuration Manager, pre and post - upgrade troubleshooting, installing department-specific applications, setting up printers and following up with users
• Responsible for creating and adding computers through collections, setting tasks and validations through SCCM 2007 and proper location in Active Directory
• Assigned the correct user and group account policies using Quest ActiveRoles Server
• Managed a ticket queue including opening, closing, and assigning tickets

Confidential, Chicago, IL

Desktop Support Technician / Network Administrator

Responsibilities:

• Tier level 2 support technician for a multi divesture migration to a ring fence network for 400+ users.
• Provided phone and onsite support for a variety of issues ranging from application support to hardware fix/replacement
• Was the primary in handling of return equipment to parent companies which included the purging of data from machines to detailed inventory tagging and verification of functionality before disbursement

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

• Worked in the EDC organizing and deploying Cisco equipment including phones, network switches and routers to various offices around the building.
• Manually inventoried Cisco, NetGear and Belkin equipment for pickup to be redistributed globally at other Citadel locations.

Confidential, Oak Lawn, IL

Desktop Refresh Technician

Responsibilities:

• Reimaged 2500 PC's, laptops and COW's (computers on wheels) to Windows XP service pak 3
• Assisted Nursing staff and other departments in hospital ticketing system for troubleshooting and support

Confidential, IL

Refresh Technician

Responsibilities:

• Worked with a team of 8 technicians over a week period to receive and disperse laptops scheduled for new use and retirement
• Reimaged over 800 laptops for Confidential employees and helped staff backup critical medical off older notebooks
• Worked at the set up cyber café as a tier 2 technician with duties that ranged from helpdesk support to PC dismantlement to diagnose system errors and hardware performance

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

• Set up and maintained 80 PC’s and laptops for 250 users for electronic medical record merging to a remote hospital.
• Was responsible for user account setup and password design/retrieval through active directory.
• Daily tasks included final quality assurance of all medical records merged, hardware support including removal and replacement as well as user assistance for all data entry clerks and supervisors

Confidential, Elmhurst, IL

Desktop Support Technician

Responsibilities:

• Reimaged laptops and PC’s for hospital refresh project
• Slipstreamed custom applications with service paks to new PC’s for disbursement around the entire medical facility for staff use
• Worked as a Tier 1-2 helpdesk technician in resolving PC issues ranging from CPU/memory module replacement issues to server drive replacement and hard disk recovery
• Was a regular contributor towards end-to-end testing of new systems and services within scope, budget and tight schedules
• Formatted and reimaged laptops for hospital employee use (Nurses, Doctors and Physicians)
• Helped install, upgrade, configure and deploy St. Anthony hospital's entire network infrastructure to Gigabit architecture
• Responsible for maintenance of 1300 computers dealing with various problems from network security and virus and Trojan removal to defective hardware and equipment replacement.
• Worked in server closets with various vendors to implement firmware upgrades as well troubleshoot wire management on the network switches.
• Setup labs and patient rooms with laptop solutions along with putting in Ethernet jacks within wall structures and going into the network closet to make sockets live.
• Worked on full I.T projects towards the designing and implementation of network infrastructures in newly built offsite clinics