SUMMARY:

• Experienced information technology professional with over 20 years of progressive and diversified management experience in the health care, regulated, manufacturing and service industries.
• Extensive experience in the deployment, integration and support of a wide range of enterprise and global systems, including Customer Relation Management, Sales Force Automation and Effectiveness, Team Collaboration, Enterprise Document Management and Publishing Technologies, Quality Management, Manufacturing Systems, Regulatory Compliance, e - Learning, Laboratory Information Systems, among others.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins, quality and efficiency.

EXPERTISE HIGHLIGHTS:

• Commercial and Marketing
• Quality Management and Compliance
• Process Improvement
• Team Collaboration Systems
• Web/Internet/e-commerce
• Strong Project Management Skills
• Experience with Leading Enterprise Applications
• Extensive Experience with Global Projects
• Business Continuity & Disaster Recovery Planning
• Fully bilingual: Spanish and English

TECHNOLOGY SUMMARY:

Applications: EMC Documentum EDMS, IBM FileNet EDMS, Liquent CoreDossier Suite, Microsoft SharePoint, Microsoft Dynamics Suite (CRM, POS), SalesForce.com, Kaplan ComplianceWire LMS, SumTotal Total Learning Management System, Microsoft Project Server, Oracle, MSSQL, Hyperion Financial Planning, SAP, Beckman LIMS, Thermo LIMS, Lotus Notes, Microsoft Office, Oracle DBMS, Microsoft SQL, SAP.

PROFESSIONAL EXPERIENCE:

Confidential, Abbott park, IL

Project Manager

Responsibilities:

• Managed the development, integration, implementation and deployment of an ample portfolio of global projects spanning in excess of 50 countries.
• Managed large-scale enterprise migration and acquisition projects. Led several programs geared to reduce cycle-time, improve efficiency, and assure regulatory compliance.
• Received 5 President s for outstanding performance and excellence.
• Led the implementation of the first Global Enterprise Document Management System based on EMC Documentum technology along with third party tools to control manufacturing documentation. Also, managed the data migration of several legacy systems to the new environment. This project spanned 4 years with deployments in over 50 countries and several millions in reduced costs, along with improved regulatory compliance.
• Piloted and managed the deployment of the Enterprise Electronic Document Publishing system based on Liquent (formerly ESPS) and Documentum technologies. The resulting efforts increased regulatory compliance, improved agility, and improved document version control.
• Managed the deployment of Customer Relation Management (CRM), and Sales Force Effectiveness (SFE) systems in several countries in Asia and Eastern Europe. Several technologies were involved in the total solution, including Microsoft Dynamics CRM, Salesforce.com (SFDC), and an array of mobile handheld devices such as Blackberry, HTC Windows Mobile, iPhone and Digital Pen technology.
• Implemented and maintained the divisional employee communications portal, initially using IBM Websphere, and later redeployed using Microsoft SharePoint technology. The information was presented and syndicated to different formats for the different audience across the globe.
• Coordinated the deployment of several customer-facing Internet websites as well as health care professionals’ specific sections for several consumer nutrition products. This required close collaboration with external creative design agencies, outsourced developers, hosting providers, and internal customers from several countries.
• Participated in a two year program to develop standardized regional SAP templates to serve as a replacement for legacy ERP systems as the subject matter expert for the interfaces to the Laboratory Information Management Systems (LIMS) and Quality Assurance (QA) production processes.
• Successfully rolled out two different Electronic Learning Management Systems (eLMS) using Kaplan's ComplianceWire for regulated content, and SumTotal e-Learning for commercial applications to twelve locations worldwide.
• Implemented an Electronic Dossier Registration Library for Marketing Authorization Access (MAA) in Western Europe in partnership with a leading industry vendor. The goal of the system was to collect regional regulatory documentation into a single repository coming from multiple sources (paper, local electronic files, custom repositories, etc), and to provide the means to assess compliance with the current local laws, keep track of remediation plans as-necessary, and maintain compliance going forward. The final product went on to become a commercially available offering in the vendor’s suite of products.
• Working with a leading industry vendor, managed the development of a custom system to develop a global repository of product printed materials (product labels, package inserts, etc) and to provide electronic routing and approval tracking for all changes. The resulting templates became part of the vendor solutions for pharma companies.
• Started a grass root effort for the implementation of an Enterprise Project Management program. The program at its fourth year has led to standardized project management templates and introduced a more disciplined approach to delivering technology projects.
• Devised an interface between the supply chain system, the LIMS of the European logistics hubs, and the master manufacturing formulas document repository to produce of Analysis declarations (COA) along with the necessary regulatory documentation for exportation of shipments to the different countries and markets.
• Coordinated the deployment of a product label image capture and comparison system to facilitate tracking of image changes using a suite of three different systems and optical equipment.
• Daily functions included developing strategic plans to address business needs consistent with the organizational goals. Manage project budgets, direct management of technical personnel, resolve issues, and provide continuous status reports to project stakeholders.
• Led several divisional remediation projects, including:
• Coordinated Corporate program implementations for Y2K, and desktop/productivity software upgrades affecting the division's validated software, and qualified equipment.
• Led the international migration of the global Active Directory (AD) domains to a single, unified global domain. Responsible for producing a migration plan, tracking of metrics and developing remediation plans for affected applications.
• Participated as the technical subject matter for the development of Enterprise wide guidelines, templates and code examples for the implementation of the Code of Federal Regulations Title 21, part 11 (21CFR11) to implement consistent interpretations and application of the code regulation, authored a technical codebook to exemplify each of the points, and provided technical expertise for the successful deployment of electronic signatures and storage of electronic records, consistent with other international regulations.
• Developed strategy to minimize audit schedules, and compliance reporting for Third Party Manufacturers. Just under a million dollars a year in savings were realized by optimizing resources, audit schedules, and by providing timely information to the customers.

Confidential, Chicago, IL

Manager, Database Systems, Outcome Management and Systems Analysis

Responsibilities:

• Managed enhancements to the organization’s proprietary hospital management software for tracking of outcomes, development of statistical trends, and coordination of remediation plans to maintain a world-class level of service.
• Also, acted as a subject matter expert in the collection of requirements, development of RFPs, and vendor selection process for the implementation of a new hospital-wide system.
• Developed methods to automate previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and output quality. The net result was a 10% gain in cycle-time due to less rework.
• Collected department requirements in an effort to develop hospital system-wide homogenous requirements in the selection of a new system to replace the legacy computer system.
• Directly drive the implementation of significant system enhancements for data collection, storage and systematic data recovery.

Confidential, Chicago, IL

Manager, Projects and Clinical Software Development

Responsibilities:

• Manage project planning, resources and technical direction for the development of market leading global commercial oncology data-collection system.
• Represent group and acted as technical advisor to healthcare accreditation and standard setting organization.
• Direct development activities and contributed to business strategy for commercialization of the software.
• Provide technical consultation to internal and external customers.

Confidential, Northbrook, IL

Manager, Information Systems

Responsibilities:

• Managed computer information systems technical and administrative activities.
• Supported internal and commercial computer software applications.
• Maintained and supported Wide Area Network and help desk.

Confidential, Northbrook, IL

Chief Programmer Analyst

Responsibilities:

• Planned, designed, coded and documented custom laboratory information management system.
• Responsible for configuration, deployment and interface of laboratory instrumentation and other clinical, analytical and statistical software packages.
• Leaded programming team and trained technical support personnel.
• Interacted with laboratory customers and software vendors to develop customized solutions.
• Acted as technical consultant for a diverse number of system solutions and technologies including point-of-sale (POS), accounting, manufacturing and laboratories.
• Responsible for integration and deployment of commercial software solutions.
• Performed computer programming of custom applications and solutions.
• Interfacing of transactional and data capture equipment for POS and manufacturing systems.
• Consulted during the planning, efficiency analysis, and capacity planning for installation of POS solutions.