SUMMARY:

Project manager with over eight years experience providing cradle - to-grave management over large-scale IT implementations.

SKILLS:

• Project Lifecycle (SDLC) Management
• Enterprise Implementations
• System Migrations
• Helpdesk/ Vendor Management
• Mobile Device Management (MDM)
• Data Requirements, Definition & Analysis
• Project Scheduling
• Team Building & Leadership
• Project Budgeting & Cost Controls
• Quality Assurance
• Telecommunications
• Provisioning/ Deployment
• Network Troubleshooting, Updating and Integrations

TECHNOLOGY SUMMARY:

Software & RDBMS: MS Project, MS Office, Agile, Excel, PowerPoint Oracle, SharePoint, SQL and Blackberry Enterprise Server (BES), AirWatch, PRISM, IT UP

Protocols: TCP/IP, SMTP, HTTP, FTP, DNS

Systems: Windows 2008/2003/ 2000 Server, Windows 7/Vista/ XP Professional, Unix, Linux

Telecom Devices/ Networks/Systems: Remedy, Clarify, CORE/RAN Network Connectivity, Nodes, LMOS, WFA/C, SOCS, POTS, TIRKS, CLEC/ILEC, GPRS, UMTS, 3G/4G, Android, iPhone, Blackberry, PDA, Windows Mobile, Wireless Laptop Connectivity

PROFESSIONAL EXPERIENCE:

Confidential, Hampton, GA

Business Analyst and Project Manager

Responsibilities:

• Specializing in Enterprise Mobility and IT Implementations
• Excel in liaising between business and technical areas with the ability to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables. Experienced in working in an extremely dynamic, fast-paced and all-encompassing environment.

Confidential, Atlanta, GA

Senior IT Project Manager

Responsibilities:

• Directs 5-10 project teams through all phases of the SDLC using Waterfall methodology in a Matrix organization
• Manages virtual projectteams from various geographic locations and cultures
• Creates, manages and drives all Project Management artifacts within a PMO environment: Schedule, Scope Change, Risk, Issue Management
• Interacts regularly with cross functional teams, schedules all related meetings for projects and programs to ensure that all are well informed of changes and overall adherence to the project timelines
• Tracks metrics, deliverables and milestones, proactively communicated status updates to Program Directors
• Serves as the key liaison with IT groups, Product Management, Operations and external teams including Providers, Publishers, Key Account Executives and external vendors (Software Developers/ Database Administrators, Solution Architects, etc.)
• Interacts and reports status of $2-3 Million budgets directly to C and D level executives
• Defines project scope and objectives, coordinates activities of a project team, and identifies resources
• Conducts project meetings/ responsible for project tracking and analysis
• Ensure adherences to quality standards and reviews of project deliverables as well as providing technical and analytical guidance to project teams

Confidential, Atlanta, GA

IT Project Manager

Responsibilities:

• Managed all aspects of Mobility/Telecom Equipment deployment from: customer relationships, vendor management (mobile device carriers/ software implementation specialists)
• Ensured device/ system compatibilities with proprietary AirClic/ AirCom software,process adherence, compliance, and deliverables, metrics for hardware include quality assurance benchmarks, delivery cycle-time, and reduced backlog
• Performed mobile device management (MDM) via AirWatch and Active Directory integration to all mobile devices in each line of business
• Conducted analysis for business solutions, cost /benefit and mitigation /risk for Delta, United, JetBlue and American Airlines
• Provided software and process testing and training along with quality control on new hardware and software initiatives
• Resolved technical issues dealing with the communication tools via AirWatch MDM management tool
• Managed all mobile products for field and corporate users, including but not limited to, traditional handset platforms iOS, Android, MS Windows Mobile, Blackberry, iPads/tablets and PCs
• Communicated with senior management on budgets, product plans, mobile project status and mobility process improvements as it directly related to device repairs, third party software upgrades, proprietary applications, and new location start-ups

Confidential, Fairburn, GA

Project Manager/ Business Systems Analyst

Responsibilities:

• Conducted needs analysis, planning, scheduling and implementation/ installation of new or modified hardware/software
• Coordinated and managed an enterprise-wide migration from Windows XP to Windows 7 using USMT and easy transfer methods
• Assessed business implications for each project phase and monitored progress to meet deadlines, deliverables, standards and cost targets based on SLAs
• Created project work plans, schedules, project estimates
• Implemented processes and procedures to increase helpdesk call efficiencies using SharePoint and Remedy Call Ticketing System
• Responsible for project tracking, best practice assessment, project analysis and communicating project status to stakeholders

Confidential, Atlanta, GA

Mobility Project Manager

Responsibilities:

• Decreased mobility costs by 25% by refurbishing devices and updating software
• Developed policies and procedures and resources that standardized the functioning of the email integration systems to ensure SLA standards were met by helpdesk team and technicians
• Provided technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches

Confidential, Atlanta, GA

Product Management Analyst

Responsibilities:

• Managed company wide information, network updates and job aides using SharePoint/ Active Directory
• Installed software, configure Active Sync and perform system backups for PDA's and mobile data cards
• Performed remote trouble shooting on devices (iOS, Windows Mobile, Blackberry, PALM, etc.) and wireless networks/ platforms as a Subject Matter Expert (SME) in a helpdesk environment