SUMMARY

• Solution delivery management of CRM projects with deep exposure to full project life cycles, and agile methodology approach.
• Over 15 years of project management and consulting experience in energy, life sciences, high - tech, petrochemical/plastics, and chemical industries.
• Over 7 years of cloud computing, CRM and SaaS experience. Strong understanding of capabilities and strengths of Salesforce.com (SFDC) platform.
• Areas of focus include functional design, solution architecture, project/client management.
• Business development, usability analysis, testing strategy, pricing, manufacturing cost analysis, market valuation/assessment/intelligence/strategy, and technology evaluation.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Project Manager

Responsibilities:

• Managed client expectations and ensured timely and high quality deliverables within budget. Timeline and resource management.
• Member of business development team for bidding on global IT projects.
• Developed close relationships with the client sales leadership to understand/build custom CRM solution.
• Lead cross functional team across several geographies. Supervised 10 offshore and onshore resources in completion of technical solution, testing and supporting deliverables.
• Authored and reviewed functional design documents to ensure build quality, requirement traceability, and assured product quality during system and UAT testing.
• Managed end-to-end release management.
• Defined high-level and detailed business process flows enabling translation of them to functional requirements.
• Defined process flows, data fields, creation of Google charts (based on Apex Class and VF page) to display product line specific planned/actual sales information.
• Lead application management, functional design, and implementation Account Management, Case Management, Work Orders and Service Agreements.
• Authored and reviewed functional design documents to ensure build quality and requirement traceability.

Confidential

Responsibilities:

• Conducted technical assessment of Salesforce.com instance(s) across 32 business groups within the company.
• Performed vendor analysis based on compliance of policy requirements, product features and functionality comparison.
• Created scope matrix to streamline functionality usage among different groups using SFDC instance.
• Analyzed information gathered from the various groups included: (i) used of SSO for their instance, (ii) Force.com versus SFA, (iii) level of customization involved, (iv) level of sensitive data stored on the SFDC instance, (v) approval obtained via governance process, (vi) segregation of duties, (vii) encryption standards, apex code, custom applications, applications downloaded from the AppExchange used (if applicable).

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Planned, designed and implemented custom sales module with mobile integration using force.com platform for managing commercial and residential customers.
• Managed development of partner portal for channel marketing group. Key portal functionality included development of pricing profiles and distribution of marketing dollars to partners based on partner’s rating profile.
• Managed centralization of data and module automation project helping venture capital client gain improved visibility on donor and fundraising data.

Confidential, Houston, TX

General Manager

Responsibilities:

• Generated profits by highlighting profitable product lines, analyzing revenue/costs per product line and defining loss making services and sales channels.
• Justified purchasing equipment and machinery by conducting cost benefit and break even analysis.
• Delivered business plan justification for future equipment purchases based on revenue forecast and workforce requirements. Identified new markets for product lines.
• Monitored operational performance on factors such as raw material price variances, factory load, labor and changes to the annual business forecast plan.
• Coordinated with legal on term sheets and contract agreements for selling products through resellers.

Confidential, Houston, TX

Business development/Senior Project Manager

Responsibilities:

• Business development bringing in sales of close to $2 million for the firms multi-client and single-client studies.
• Managed “FlexPo” conference including negotiating facility rental contract, increasing conference attendance, implementing program and activities during the conference.Senior Project Manager, Petrochemicals/Plastics Market Strategy
• Worked with major petrochemical/chemical clients such as Dow, ExxonMobil, DuPont, Shell to evaluate new market opportunities for novel polymers, polyolefins, catalysts, end-use applications based on volume, market conditions, product characteristics, entry price point, and identify specific action plans for effective and economic market entry.Plastics
• Developed strategy and forecast for new product introduction in the marketplace. Analyzed market segments, price, product characteristics, industry end-user ecosystem, customer acceptability, and government ordinance.
• Worked on polypropylene (PP) related projects include mergers and acquisitions, technical and market assessment of leading polypropylene resin manufacturing technologies - for licensing, PP films, non-woven PP fabrics, and new markets and applications for PP specialty resins. Polyethylene related projects include analysis of low density polyethylene (LDPE) markets, compressor lubricants.
• Global analysis of thermoplastic Polyolefin Elastomers (physical blends, vulcanizates, reactor grades) demand, supply, market shares of major players, overall ecosystem, future growth, overall trends, pricing and intermaterial competition for automotive and non-automotive applications.
• Authored market analysis and strategic studies for various elastomers including Ethylene-based Elastomers and Plastomers, Thermoplastic Polyolefin Elastomers (TPEs), Styrene Butadiene Copolymers (SBCs) and Thermoplastic Polyurethanes (TPUs).
• Managed and delivered annual Polyurethane study for The Society of Polyurethane Industry (SPI).