SUMMARY:

• PMP certified Professional with 10+ years of experience in Managing eCommerce and Digital Web Programs
• 12+ years of experience in Software and Applications Development and providing eServices/IT solutions

PROFESSIONAL SKILLS:

Program Management, Software and Web Development, Sales Marketing and Web Strategy, Data Mining, Web Analytics, Partner Relationship Management, Vendor Management, Change Management, Agile and SCRUM methodology

Oracle ATG, Endecca, ASP, C#, ASP.NET, Flash ActionScript, JavaScript, Java, Lotus Notes, HTML, XML, Web UI, Web Services, SQL, Teamsite Interwoven, Drupal, InQuira, Microsoft Project, Visual Studio, JIRA, SDL Tridion, MS Visio

EXPERIENCE:

Confidential, North Carolina

Senior Program Manager

Responsibilities:

• Manage Web Strategy and Project Portfolio of Schneider IT Business unit ($5B revenue) and Business owner of APC Web Systems and Applications
• Program Manage all phases from RFP to Vendor/Integrator selection, Technology and Architecture design, Project Plan and Execution.
• Manage cross - functional Business and Global teams, Vendors, Integrators and Consultants.
• Lead Business transformation and Change management involving 500 users globally.
• Provide Governance and implemented full asset life cycle management with workflow automation
• Lead ITB Selector Project and developed UPS Selector Software application and Online tools featuring Shopping Cart, Regional Pricing and enhanced User Experience while increasing online sales by 20%
• Manage Project Managers and web resources in an Agile development environment and influence matrix-structured local and remote teams and developers to bring projects to a successful and agreed-upon close
• Support and Mentor Project resources and Interface between Line of Business (LOB), PMO, Execution teams and shared services worldwide

Confidential, California

Web Program Manager

Responsibilities:

• Managed Team of Web Developers and Designers in Marketing and Sales Organization
• Collaborated with Global and Regional Business leaders and Marketing/Sales teams and Managed all Web Programs, including Global Internet, e-commerce and Software Services Applications
• Project Manager - Redesign corporate website and implemented Teamsite, Interwoven CMS in alignment with “One Web” corporate strategy. Managed cross-functional team of more than 50 in different geographical locations and reduce project cost by 30% while achieving target of 1 million hits per month
• Lead digital web analytics strategy and boosted online presence with selector tools, product guides, download center, online media and self-support applications for web and sales channels
• Developed Customer Loyalty Program that allowed customers to register in a tier-level service program and accumulate points based on sales volume, support and training certifications
• Identified critical technical and services support issues, analyze and gather business requirements, build solution and follows through to completion.
• Managed Web Analytics, Organic and Paid Search, Data Mining and SEO project to enhance visibility of corporate site among search engines and increase search engine traffic by 30% in 4 months

Confidential, California

Multimedia Developer/Technical Supervisor

Responsibilities:

• Worked with Marketing, Product Managers and Sales department and developed multimedia tools and programs that drive Sales and support Business Marketing
• Collaborated with end-users, sales and Business development teams and developed eCommerce application that provided pricing, product catalog, quotes and Online ordering to entire customer base of more than 20,000 users and generated quotes worth $30M and $1M online orders in an year. Developed both online app and offline software for offline clients
• Designed and Developed Confidential Presenter, leading sales tool showcasing Analog and IP product’s capabilities and features, and distributed more than 30,000 copies to distributors and partners
• Developed ResourceCD’s for Sales Managers using Flash Actionscript
• Designed and Develop Digital Storage Estimator, technical Sales tool for Confidential products using C# and SQL
• Implement corporate marketing strategy and develop marketing tools for Sales Managers

Confidential, Fresno, California

Software Developer

Responsibilities:

• Develop and maintain corporate website using Reddot, a Content Management Software.
• Convert MSAccess databases into SQL linked run-time Access projects
• Designed and develop Asset Registry, online asset management application using C# and SQL
• Developed managerial reporting tool using SQL Reporting

Confidential

Web Developer

Responsibilities:

• Developed an online web-based meetings application, Cyber Collaboratory using C# and SQL
• Handle basic and advanced Oracle labs for under-grad students.
• Wrote Business Plan and research in exploring new market for a local startup company

Confidential

Research Associate

Responsibilities:

• Developed an online web conference journal system for the department
• Developed an application using Java, JDBC and Oracle to provide information of all the computing resources assigned to students, faculty and staff in the department