SUMMARY:

• PM will work with an international team of managers, network specialist, and vendors to implement a global VOIP solution in 50 countries.
• PM will ensure that detailed plans are developed, communicated, and then tracked as work is executed.
• Will also rigorously manage all risks and issues that are identified throughout the life - cycle of the project.
• Works with implementation team on Communications and Training support.
• Provides the project initiation, scope, requirements and scheduling for new implementations in advance of turnover to the implementation team.
• Works with installation vendors to drive projects to completion.
• 10 years of Project Management experience for executing big projects.
• PMP certification
• Experience implementing VOIP solutions on a Global scale
• Experience implementing 8x8 solution (nice to have)
• Experience with Office365, SharePoint, and Skype For Business
• Ability to quickly learn new phone technology and features and apply that knowledge to the development of training materials.
• Adaptable in a sometimes ambiguous environment; can modify plans "on the fly" when needed to make project plan, communications or training more effective.
• Solid understanding of voice network concepts and connectivity; data networking concepts highly desirable.
• Organized and expert at juggling multiple priorities, projects and locations.
• Effectively uses a variety of technology tools to create and deliver materials (i.e. WebEx, video conferencing, online training, etc.)
• Essential project management skills such as resourcing, financial management, requirements identification and tracking to milestones
• Adept with the use of Excel to track capital, expense and orders across multiple locations
• Works within direction set but with minimal supervision
• Positive attitude and maintains composure under pressure
• Able to explain the goal of the project.
• Able to explain the business goals/wants to the techs
• Able to explain the business goals/wants to the vendor (with clarification from the techs)
• Able to explain the deliverables from the techs or the vendor to the business
• Able to find common ground on gaps between wants and deliverables.
• Able to define what the goals and benchmarks are for acceptance/exit from the project
• Able to work with business, vendor, and techs to develop proof-of-concept plan, schedule, and acceptance
• Able to coordinate between tech, vendor, and business
• Moderate repository for project documents
• Schedule meetings and, if a participant, keep meeting focused on meeting goal.
• Able to regularly summarize progress, key team members’ work, and how that brings the team closer or further from their goals … How are we doing? Are we on the same page?
• Able to work with business, vendor, and techs to develop a deployment plan, delivery schedule, and acceptance criteria.
• Able to drive that schedule
• Able, with assistance, to mitigate situations and complications that might derail the schedule or plan.
• Able to reach out to find a resource within the organization that can provide specific site details, user details, etc.
• Drives the vendor for documentation, tech training, and end-user training.
• Able to work with service desk, techs, and vendor to develop workable support plan once a site is live; and integrate that support plan into end-user training.
• With tech assistance, able to understand there are two distinct, unique network environments.
• With tech assistance, able to understand there are 4-5 distinct user cases based on what equipment the user is to leverage for VOIP service, what organization they’re coming from, and who governs the network and telephony services at a given users’ location today.
• With vendor and tech assistance, able to identify what product offerings are available for each site, and what additional remediation steps (ordering local voice circuits, ordering phones, ordering local voice gateways, etc.) and what delays (procurement, customs/delivery, local sourcing, telco processing time, construction) are related to those remediation steps.
• Able to identify sites that would be outliers as defined in #3 ahead of time, with enough time to work remediation activities prior to a failure.
• With vendor and tech assistance able to explain to the business why particular product offerings are not offered or are not suitable for a given site. i.e. local laws regarding SIP trunking, requiring PRI and local gateways for delivering local telephone numbers, poor internet circuit, poor WAN circuit, etc.
• Size the amount of vendor assistance with user training, phone-on-desk deployment, day one support, etc. per site.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Establishes relationships with new locations
• Assures adherence to corporate standards for documentation and project management
• Uses good judgment to escalate issues to leadership
• Provides weekly and monthly status reports to various leadership levels on project progress
• Organizes and leads project meetings; assures minutes are recorded, reviews tasks and keeps projects on time and within budget
• Provides tracking of purchase orders, capital/expense, and change costs for each project site. Assists leadership with financial compliance activities and analysis.
• Validates asset tags and assures all asset management processes are completed for project sites
• Analyzes data and alerts leadership to deviations which may result in funding issues
• Provides monthly financial tracking summary to leadership of projects in process