SUMMARY

• Expertise in Executive Level Interaction, weekly executive status meetings and interactions with steering committee and executive leadership
• Expertise in serving as a liaison between the Executive teams, Business Units and IT Project teams to ensure that goals and objectives are clearly communicated and implemented.
• Expertise in providing Project Management Process and Governance direction and guidance to the business unit and IT Scrum/Agile Project teams
• Senior Project/Program Manager with over 18 years of expertise in managing top tier projects and programs, leading end - end multi-vendor Project implementations, managing key client relationships and complex global projects with cross-functional teams across the world. I have found tremendous success in the below skills:
• Working with leadership to resolve issues and identify timely and adaptable solutions
• Manage complex, large, business and technology critical and resilient initiatives
• Manage budgets ranging from $500K to $25 million
• Manage resources ranging from 5 to 45
• Manage multiple vendors across different time zones

TECHNICAL SKILLS

Technology Environments: JAVA, SOA, Web Services, Content Management Systems (Documentum, Sharepoint), MDM/HADOOP, Cloud Computing, DW, BI Reporting, Organization Change ManagementTools/Packages managed as Project Manager: SFDC/Sales Force On Demand (Sales, Mktg, SaaS), SAP (PLM, BI/BW, Cloud, FICO, AR, AP, CRM), MS Dynamic CRM, PeopleSoft (HRMS, CMS, Sales, Customer Support, Pay Roll, CRM), Remedy, Siebel, JIVE, MS Sharepoint

PMI/Service Methodologies: Waterfall, RUP, Agile, SCRUM, Six Sigma, ITIL/ITSM, Rally

General Project Management Tools: MS Project, MS Excel, MS Visio, Clarity, JIRA, Niku, DOORS, Rational Rose and Primavera PPM

PROFESSIONAL SUMMARY

Confidential

Senior Project/Program Manager

Responsibilities:

• Managing Critical/High Business Value Projects and Programs for GET PMO Group, by providing day-to-day project/program management support, key group representation for stakeholder communication, serving as the primary liaison between the technology and the business stakeholders.
• Key Projects include a pilot with SFDC Cloud Services (SaaS) to launch a mobility enabled (Android/IOS) portal for Confidential HR/Travel, Expense tracking and invoice payment, enhancement of the MS Sharepoint site for Confidential Corporate Legal, Sales Force Integration with SAP BW/BI for key corporate communication initiative and key Master Data management/Data Migration (Hadoop) Projects using Agile with my role as SCRUM Master/Master

Confidential

Senior SAP Project Manager

Responsibilities:

• Successfully road mapped and managed the Sunshine Act implementation for Confidential ’ key business units, integrating the corporate gift policy information with key financial backend systems to make necessary information available at front end per government regulations.
• Successfully road mapped and managed a high visibility project involving integration of SAP FICO/BI and Sales Force On Demand(Mobility Android/IOS App) at various local (within US) downstream sites to provide single click of button approval for drug manufacturing processes from Senior Scientists and Executives
• Business Sponsor & Steering Committee level weekly status reporting and client interaction
• Day to Day IT Scrum Team management between teams located in US, Asia and Switzerland.

Confidential -

Senior Project/Program Manager

Responsibilities:

• Successfully Managing Critical, High Business Value Projects and Integration Programs (where.com, Hadoop, PSOFT HRMS) for the Data Management Marketing and Credit Teams, by providing day to day program and project management support, planning disaster recovery, key group representation for stakeholder communication and being the primary liaison between the technology stakeholders and the business stakeholders.
• Executive and Business level Client interactions and weekly management status reporting (Rally used for Reporting and Time Tracking).
• Successfully Managed Agile projects requiring front end cloud services SaaS/SFDC integration (mobility enabled) with back end SAP Financial and Info legacy systems to support marketing, channel sales information distribution and other important Master Data management/Data Migration Projects (Hadoop Integration)

Confidential

Senior Project Manager (Contract)

Responsibilities:

• Project Management of AMEX Travel Services & Finance group product enhancement project that implemented new product requirements to the existing suite, product feature training road maps, integrating mobility software with back end SAP Financial Systems
• Team Mentoring, Budget & Resource Management, Executive level communication

Confidential

Senior Project Manager/Program Manager(Contract)

Responsibilities:

• Lead Project Management and day to day Project Management support to key new product introductions within the Mortgage/Credit/Personal Loan/Marketing Trend Reporting category and phase out of retired products.
• Program Management of Key Merger (M&A) related executive initiatives involving integration of both banks (Wells Fargo & Wachovia Bank) client interfacing and operations.
• Agile Project Management of Key Web Application Development, MS Sharepoint upgrade to integrate and collaborate internal communication, data migration and Integration Projects involving Mobile Apps with SFDC On Demand(Sales Force) Cloud computing concept for customer single sign on/validation, integrating SAP Billing with sales and marketing information to provide unified data for customers and merchants.

Confidential

Senior Project Manager

Responsibilities:

• Resource and Org Change Management Process Definition and Re-engineering.
• Defining a Resource Allocation and Management Process across the several cross functional groups in BIDS at Cisco working with the Data warehouse and BI teams.
• Defined a Communication Charter within the group towards an effective and timely escalation and communication of key issues.
• Managing project timelines using MS Project using six sigma and ITIL/ITSM standards for services

Confidential

Senior Project Manager/Program Manager

Responsibilities:

• Project Management of key infrastructure upgrade projects across the IT Spectrum, enhancement of key product offerings on WellsFargo.com, Support/Sales/Inventory Integration, service cloud setup amongst other projects
• Provided guidance and direction to the project teams and vendors, represented the technology group for executive and steering sponsor meetings using Agile methodology where my role was the SCRUM Master/Master
• Weekly executive reports, gap analysis, communications and presentations to the steering committee. Detailed Project Schedules and timeline management using MS Project and AGILE (Scrum Master)/WATERFALL methodologies using JIRA and NIKU

Confidential

Senior Project Manager

Responsibilities:

• Work with the Business Resilient Systems group to capture needs, requirements, risks and issues that was converted into detailed requirements for overhauling the existing problem management and people change management process.
• Enhanced the existing Process Re-engineering model to ensure prioritization and timely execution and resolution of critical issues/problems driving towards the ultimate goal of proactive resolution and away from reactive resolution.
• Led a team of Problem Managers and SME from each IT Organization to ensure successful execution of the Problem Management Process using six sigma and ITIL/ITSM service standards

Confidential

Senior Project Manager/Business Analyst

Responsibilities:

• Program Management of a key Customer Authentication and Fraud Prevention system overhaul that introduced new fraud detection procedures that alerted the bankers who would then set up financial alerts to trigger the fraud prevention process, thereby preventing the fraud from being executed (SAP/Oracle/SFDC/Web/DCTM)
• Project Management & Change Management of key Fraud Mitigation and post Fraud Procedures to allow customers to effectively report Fraud and help the bankers proactively detect fraud accounts based on certain traits and transaction patterns.
• Team Management with timely resolution and escalation of critical issues. Managing Project tasks, milestones and schedules using MS Project, JIRA and NIKU. Technologies used on all projects were JAVA, J2EE, DCTM, Web Services, Cloud Computing
• Weekly executive reports, communications and presentations to the steering committee.

Confidential

Project Manager/Sr. Business Analyst

Responsibilities:

• Managed the financial transaction (PSOFT FICO), dispute resolution/Fraud tracking process enhancement and People change management Project that involved representation of over 2000 banks and financial institutions.
• Working with the Business & Technology groups to ensure the team had clear understanding of Local and Global business needs via clearly articulated business requirements.
• Managed Project Scope, Deliverables, and Timelines and served as a focal point of contact for Project Escalation and ensure appropriate Business Escalation on key issues.

Confidential

Project Manager/Lead Business Analyst

Responsibilities:

• Leading a team of business analysts to help define the product offerings and business rules around building a web based MVNO cellular go to market offering.
• Working with key business and IT strategist to ensure all business rules were defined within the compliance and regulatory framework
• Liaison between the IT, QA, Performance and UAT teams to ensure that the beginning to end product complied with every phase of the delivery process
• Managed risks, issues, escalations and status reporting