PROFESSIONAL PROFILE:

• Creative thinker and analytical problem solver with demonstrated ability to manage projects from initial feasibility analysis, conceptual design, documentation, implementation, launch, user testing and enhancements in a diverse domestic and international setting.
• High - performing Program Project Manager with expertise in directing and creating initiatives to achieve business process re-engineering changes and design that achieve cost reductions effective productivity and system gains, economy of scale, improved reliance, reduced product-development time and revenue growth.
• Leader that continually and proactively demonstrates strong leadership acumen in recruiting, selecting,, motivating, reviewing, coaching, developing and retaining a highly motivated team.
• Exceptional interpersonal communicator who has the ability to comprehend and interpret the complex inter-relationships among customers, quality, regulations, processes, operations and technologies.
• Program Project-Management Executive with a proven track record in P&L/operations, business infrastructure and process development, application development and application enhancement, program project management, knowledge management, technology, consulting and cross-functional leadership.

AREAS OF EXPERTISE:

• Water Fall Methodology:
• Project initiation
• Project planning
• Project execution
• Project control
• Project closing
• Certified Scrum Master
• Technology integration
• Multi-Site / Multi-Project Operations Management
• Development and Presentation of business case
• Deliver of projects that are on time and within budget, meeting business and strategic requirements
• Project Budget Management
• Program Project Process development
• Internal and External client/customer service and support
• Vendor Management
• Knowledge Management
• Change Management
• Process reengineering
• Process Design/Redesign
• Analysis of business problems/needs
• Strategist who transforms strategic plans into workable solutions
• Contract Formulation and Negotiation
• Call Center Technologies (CRM, IVR, ACD and work management software)
• E-Commerce
• Cross-Functional Project Team Leadership
• Management of Measurable Business-Performance Improvement Outcomes
• Vendor identification, qualification and selection
• Persuasion and Communication
• Global Program Project Management

TECHNOLOGY KNOWLEDGE AND EXPOSURE:

Access, Visual Basic, .NET, C#, Power Builder, Oracle, Sybase, SQL Server, Oracle SOA Suite, Oracle BPEL Process manager, Oracle Financials - CRM-Warehouse, Drupal, uPortal, Java, ASP, Pearl, XML, HTML, Crystal Reports, Cognos, Rally, Confluence, Business Mashups, Team Track, MS Excel, MA Word, MS PowerPoint, Visio, MS Project, Project Server, FoxPro, CostGuard, E-service, Kana, Course Compass, eCollage

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Malden, MA

Responsibilities:

• Oversee several multi-million dollar federal grant and state capital projects.
• Supervise teams of state and contract labor in fulfillment of project plans.
• Prepare and maintain project budgets and staffing plans.
• Attend various executive meetings with service level managers and plan enterprise projects.
• Act as a face to the customer for several service level entities, and conduct briefings and meetings on project matters.
• Developed enterprise programs and supervised their planning, implementation and execution.
• Prepared state solicitations based on accepted regulations and standards.
• Coordinate with staff subject matter experts, technical staff, and internal and external stakeholders to communicate project status and deliverables
• Manage multiple vendor relationships and vendor project deliverables
• Applying advanced knowledge of project management methodology, best practices, tools and process.
• Performed team assessments and evaluations.
• Managed the process of trade off decisions between quality, costs, resources, scope and time.
• Reviewed the status reports of team members across projects and addressed issues as appropriate.

Program - Portfolio Manager

Confidential, Boston, MA

Responsibilities:

• Managed and supported the transformation of the project teams from a waterfall process to an Agile Scrum project methodology.
• I was accountable to executive sponsors for schedule, budget, and quality of all program elements.
• Lead high-level sessions for program plan, budgeting process and schedule development.
• Acted as the communications conduit to execute sponsors and program steering committees and conducted periodic briefings/status updates.
• Escalated decisions to executive sponsors as necessary.
• Negotiated development contracts as well as the maintenance contracts, and managed those contracts to specific SLAs.

Sr. Project - Program Manager

Confidential, Waltham, MA

Responsibilities:

• Planed, directed, and coordinated activities of the designated project to ensure that goals or objectives of the project are accomplished within the prescribed time frame and funding parameters.
• Consulted and reviewed with management project proposals to determine time frame, funding limitations, procedures for accomplishing the project, staffing requirements, and allotment of available resources to various phases of the project.
• Responsible for handling / overseeing multiple projects.
• Coordinates with Sales department and prepared scope of work (needs analysis) based on solution needed by customer.
• Prepared project status reports and kept management, clients, and others informed of project status and related issues.
• Obtained, through customer satisfaction and acceptance testing, project signoff of completion.
• Provided delivery management to ensure customer satisfaction and -ability
• Developed project plans and assumed responsibility for project profit and loss.

Delivery Manager- Program Manager

Confidential, Boston, MA

Responsibilities:

• Managed client engagement services and solution implementations
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Maintained the customer’s existing revenue spend and strategically up soled additional products and services.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Managed transition of client from Solution Implementation to Client Support. Managed the development and maintenance of implementation portions of project.
• Managed budget for the organization to influence the engagement‘s financial profitability.
• Executed and maintained program/project management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.

Sr. Consultant

Confidential, Marshfield, MA

Responsibilities:

• Providing the analysis, design, and re-engineering of system applications and business processes, using established system analysis, business and system process design, research and implementation methodologies, placement of business controls, diagramming of data and process mapping and End-to-End Project Management.
• Managed the Project that outsourced the process of Bill payments to a lockbox company. (Reduced processing costs by 40%)
• Managed the Development and Installation of a network restructure. (Project came in two month early and 15% under budget)
• Managed the design and development Customer Care System that included Front End, Reporting, Data Warehouse and Data Mart Database design.
• Managed the design and development of a School Communication Application - Intranet. Included human resourced data, help desk, searchable knowledge base and .
• Managed the design and development of an e-commerce transaction system, customer care, user interface, product description, and payment online.

Director Program/ Project Management

Confidential, Boston, MA

Responsibilities:

• 40 percent reduction in Project Development time
• 22 percent reduction in dropped calls and increased sales 1.2m
• Saved 900 k after the consolidation of two customer service organization
• 22 percent reduction in fulfillment errors
• Developed and Aligned Business and Technology Strategies;
• Implemented Project Management methodologies and development and delivery plan in a cross-functional team environment.
• Managed project teams in improving process components and the development of new software; managed each project team while initiating planning, executing, controlling and closing projects.
• Provided ongoing project analysis, mitigated scope creep communicated project status and identified, resolved project issues and constraints.
• Established and Monitored Operational Statistics, Trends and Variances and Problem Situations. This included Financial Reports, Production Statistics and Volume Projections.
• Managed project resources, progress, completion timeframes and budget - results that included: