Project Manager Resume Profile

CAREER SUMMARY

PMI Certified Project Management Professional with 7 1/2 years' experience managing corporate critical IT projects for a large fortune 500 IT service provider. Experienced in successfully executing process improvement and application development projects. Versatile project manager that is highly capable of taking on multiple complex project assignments

Professional Experience

Confidential

CSC is a leading Fortune 500 global consulting, systems integration and outsourcing company.
Positions: Senior Professional Project Manager 11 14
Managed medium to large sized projects with teams of 15 members. Responsibilities for all projects include detailed planning, execution, monitoring, control and closure of projects. Managed multi-national and diverse teams located all over the globe including the US, UK, India and Australia.

Confidential

Cycle time reduction for short notice resource request
Managed the deployment of a Global Fulfillment Coordinator Team, responsible for investigating and addressing aged data in the Resource Management tool used by CSC
Developed kickoff material, training package, and a detailed tracking workbook to be used by the Fulfillment Coordinators to track open overdue billable resource request as well as future request that are billable
Developed deployment strategy for releasing the improved end-to-end sourcing process to improve cycle time for short notice resource request. This improved process will be deployed to each GIS account, enabling accounts to staff and be ready to begin execution of client-requested projects within 2 weeks of the request
Six Sigma initiative to improve cycle time for resource request
Managed an initiative that analyzed the current procedure for Resource Management and then identified the recommended areas of improvement
Four key work-streams were involved in this effort, each with its own Microsoft project plan, with one additional plan to pilot to an account. There was a total of 15 resources

Confidential

Development and deployment of Ticket Log and Track
Managed the development project for Consona Ticket Log and Track TLT release 1.0 and 1.1. Ticket Log and track is a tool developed in the Consona product with an interface To Remedy, designed to allow consumers to log and track their own incidents online without the need to call or email the Service Desk
Tool and Automation Deployment of CHAT services
Managed the deployment of the self-service tool, CHAT, which is a web Chat service that allows customers to raise IT support incidents with the CSC Service Desk via chat versus by telephone and realized a significant cost / service improvement

Position: Project Manager

Confidential

Deployment of the following tools: Remote Compute Configuration Management RCCM and Self-Monitoring, Analysis and Reporting Technology SMART
Project Manager responsible for deployment of RCCM tool, which is based on the following IBM Tivoli products: TPM Tivoli Provisioning Manager , TADDM Tivoli Application Discovery Dependency Mapping , and TLCM Tivoli License Compliance Manager
Project Manager responsible for deployment of SMARTs tool, which monitors the reliability of hard drives and predict drive failures

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship