SUMMARY:

• Senior Project/Program Manager with over 26 years experience.
• Project Management System Development Life Cycle
• Healthcare Solutions Business Requirements Documentation
• Client Relationship Management Credit/Operations Management
• Team Building/Motivation Data Center Migration
• Vendor Relationship Management Web Application Development
• Business Process Reengineering Call Center Management

PROFESSIONAL SKILLS:

Software: MS Project, MS PowerPoint, MS Word and Excel, Visio, Access, Vignette, Java, J2EE, ASP, .Net, Mercury Quality Center, Mercury TestDirector, Crystal Reports, Lotus Notes, Facets, Ruby

Hardware: Windows NT, Oracle, Sybase

Databases: Microsoft Access, SQL querying experience, Oracle, Sybase

Networks: Novell, TCP - IP

Financial Software: Oracle, First Data Resources, Hogan, Magnum, Electronic Data Systems

Call Center Software: Aspect Report Runner

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Responsibilities:

• Responsible for building out an Accreditation Service Line including hiring resources, establishing policies and procedures, and developing C Level relationships.
• Work closely with various accrediting organizations to ensure accreditation efforts are successful at all of the regional medical centers.
• Partner with Medicine and Science at Confidential to devise, implement, and govern an accreditation strategy.
• Responsible for providing Project and Program Management execution, support, training, coaching, and mentoring to Confidential Stakeholders.
• Successfully delivered numerous high profile projects at Confidential ’s Eastern Regional Medical Center.
• Projects included Gynecologic Oncology and Interventional Pain Management Service Line Start Ups, the opening of six new operating rooms, the expansion of the lab to include anatomic pathology, the opening of a Breast Center of Excellence, and the opening of a new patient gallery (redesign of the entire 1st floor of the hospital.
• Served as the PMO Client Connect super user providing support for the new CRM application implementation.
• Served as the Primary Relationship Lead for Eastern Regional Medical Center working closely with their executive team to help evaluate, prioritize, and manage requests for Confidential ’s support.
• Increase usage of the Confidential Project Management Methodology, Tools and Templates, and the Project Management Portfolio application across Confidential through Stakeholder outreach and various training initiatives.
• Member of numerous committees such as the Learning and Development Steering Committee, the Innovation Program Committee, and the Beltjen Internal Design Committee.
• Regularly volunteer time to prepare both Confidential and Confidential Stakeholders for the PMP exam.

Confidential

Responsibilities:

• Managed all development and testing for the following components-back office processing on the mainframe, EDI, CFX, GSX, GIW, ERS, Fed Wires and various external partners.
• Drove results through close partnership with numerous internal and external clients.
• Managed numerous Public Sector Lockbox technology projects supporting both internal and external clients.
• Successfully collaborated with several cross-functional teams including Implementations, Production Support, and UAT.
• Conducted weekly Planning and Delivery meetings to review current project status for all projects within the Receivables Technology Department and to discuss all upcoming initiatives.
• Introduced new status reporting and resource forecasting processes that were accepted as departmental standards.

Confidential

Responsibilities:

• Managed numerous infrastructure and development projects with emphasis on system development, Marketing initiatives, Information Security enhancements, and regulatory compliance.
• Directed numerous project teams in multiple locations, including off shore resources. Teams totaling over 100 consisting of Developers, Application Architects, Network Engineers, Business Analysts and Quality Assurance Specialists.
• Consistently delivered projects on time and under budget following SDLC methodologies, including Waterfall and Agile.
• Collaborated with numerous internal and external clients including Marketing, Credit and Risk Management, Technical Operations, Finance, Legal and vendors.

Confidential

Responsibilities:

• Managed the implementation of Facets Medicare software upgrade project, focusing on business impacts.
• Operated Project Command Center which provided a project specific call center, incident documentation and resolution, reporting, and conversion activity coordination of over 200 personnel and 1,000 tasks.
• Responsible for ensuring all business units were prepared for operating while legacy software was unavailable during the upgrade and procedures were in place for business continuity.
• Managed the production and distribution of corporate wide communications relating to the project.
• Managed post implementation support, defect resolution, and management reporting.

Confidential

Responsibilities:

• Project replaced legacy Medicare Part D prescription benefit management software with TriZetto’s Facets application.
• Project successfully launched on time and included full functionality as originally scoped.
• Provided on-site Program Management support at technology partner’s ( Confidential ) site.
• Served as Client relationship manager tasked with improving communication and information flow between all key project stakeholders.
• Managed several smaller projects simultaneously including annual Prescription Benefit Plan Changes, automating a CMS file notification/archiving process, and designing a workflow for application processing and reconciliation.
• Purchased existing retail tobacco store and successfully operated store for 6 months.
• Developed comprehensive marketing plan to expand market share that included store name change, radio and print advertising campaigns, numerous cigar tastings, attendance at local events such as Point to Point, and successfully solicited numerous local merchants to offer products on a consignment basis.

Confidential

Responsibilities:

• Provided Senior Project Management support for Application Development activities for over 25 Intranet sites/applications in the Intranet Services Group. Regularly utilized MS Project and Mercury TestDirector.
• Led a Staff of 17, consisting of Project Managers, Developers, and Business Analysts.
• Provided strategic direction and managerial leadership for Department.
• Managed Client relationships for many business partners from Human Resources, Marketing and Communications, Staffing, Employee Relations, and Organizational Development.
• Reduced labor expenses by 40% on several projects by combining Business Analyst and Developer roles into 1 resource.
• Ensured that all HIPAA requirements were considered during the Maine CMS project to ensure system certification.
• Performed a network assessment for the New Jersey Department of Law and Public Safety, Department of Information Technology. Assessment included information/data gathering through an interviewing process, documenting results, and delivering a document outlining findings and recommendations.
• Researched and presented recommendations for data security, reporting, querying, and geocoding strategies to Fairfax County administration personnel.
• Coordinated business intelligence software demonstrations from companies such as SAS, Microstrategy, Cognos, and Business Objects.
• Initiated the formation of a Credit Operations Call Center to field credit card application telephone inquiries.
• Call center receives approximately 2,000 calls per day, and a 99% answer rate and a 6 second average speed of answer was maintained.
• Managed Staff of approximately 15 employees, including 2 exempt employees.
• Established all policies and procedures, and designed all reporting methodologies.
• Wrote SQL queries to execute call volume reports using Aspect Report Runner software.