SUMMARY

• Results - driven project-management professional with a proven track record in project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Apply sound project management principles utilizing PMI practices and procedures to successfully deliver project goals and objectives on time and within budget.
• Expert level proficiency in Agile/SCRUM and Waterfall methodologies and processes.
• Creative thinker and analytical problem-solver with demonstrated ability to manage multiple projects from planning phase through execution/completion under the pressure of fast-paced, time-sensitive environments.
• Experienced in coordinating, negotiating and motivating outside vendors in support of timeline and IT project deliverables.
• Exceptional interpersonal communicator fostering relationships of trust and respect to effectively guide Ardent ability in consensus building, across teams, departments, business partners and users.
• Actively seeking Professional Project Management
• Experience with structured methodologies Agile, SCRUM and Waterfall
• Excellent organizational, planning and time management skills for handling multiple and conflicting activities
• Excellent negotiation, communication, presentation and facilitation skills
• Expertise with Microsoft Office, Microsoft Project, JIRA, Open Air and Rally
• Commitment to being accountable for results
• Capacity for building relationships both internally and externally
• Strong focus on client service
• Ability to think independently and make decisions
• Effectively manage medium to large cross functional and virtual project teams

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA /Chicago, IL

Project Manager

Responsibilities:

• Provide onsite and remote consulting and training services related to implementations.
• Drive working sessions with customers to understand and document business and technical requirements for product capabilities, data conversion and reporting requirements.
• Define requirements, project scope and provide direction to external vendors and programmers to align solutions with client project requirements.
• Develop standardized delivery model to allow scalable customer implementations.
• Coordinate the installation and upgrade of service components to meet the requirements of the client.
• Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementation partners.
• Successfully transition live customers to standard support process.

Confidential, Chicago, IL

Project Manager/Implementation Consultant

Responsibilities:

• Responsible for planning customer specific engagements, managing the business requirements development, review and solution design signoff process.
• Manage the execution of deliverables while controlling scope, executing change management when needed, and ensuring timely resolutions of project roadblocks.
• Independently managed multiple and concurrent implementation projects and teams.
• Manage expectations and day to day interactions with client and stakeholders across multiple engagements.
• Preparing agendas, minutes, deliverable tracking and other project management documentation to communicate progress internally and externally.
• Coordinate with both client and internal project team members to track tasks, owners and due dates, and communicate milestones to the key stakeholders.
• Updated daily and weekly project plans utilizing Clarity, OpenAir NetSuite, Rally and Microsoft Project.
• Provide scheduled and on-demand status reports to the customer and Professional Services management utilizing project scorecard reporting.
• Managed project requirement and scope changes by documenting and creating Scope Change Request, including additional hours and cost for client signoff.
• Work with customer’s project manager to resolve issues that impede project success.
• Assume ownership managing the resolution of technical and operational issues, bugs, and defects related to the implementation of the solution.
• Facilitate client onboarding process, including implementation kick off sessions and ongoing project meetings with clients and internal stakeholders.
• Responsible for the accurate financial management of all assigned projects. This includes forecasts against actuals, travel and expenses, customer invoicing and collection of receivables.
• Monitor project team’s burn rate against SOW hours and expenses, and escalate potential overruns to internal management and customer project stakeholders.
• Hands-On participation with development and execution of test cases as well as provide assistance to the project team in UAT efforts
• Coordinate training and knowledge transfer to enable customer to utilize and manage deployed solution.
• Conduct project close-out activities, preparing and participating in quality review checkpoints, and obtaining/securing project sign-off.
• Oversee transition and handoff of live customers to standard support process.
• Supports members of the Implementation team by developing tools, resources and processes to refine future delivery of projects.

Confidential, Norcross, GA

Implementation Project Manager

Responsibilities:

• Responsible for client satisfaction, project delivery, project financials, and team development.
• Manage/oversee core project team (including Training, Testing, Quality IT Development, Quality Risk Management and general Business Leads)
• Translate project requirements into project objectives and task, manage task assignment to project resources and reporting on and managing project scope throughout the lifecycle.
• Serve as primary facilitator for all project change requests including presentation to project Steering Committee.
• Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementation partners.
• Work with management, project team and client to ensure review and feedback on project goals, scope and timelines are agreed upon.
• Monitor projects on an ongoing basis, evaluation progress and quality, managing issue resolution process and taking corrective actions as necessary.
• Coordinate User Acceptance Testing incorporating all stakeholders and departments, schedule, install test and deliver contracted products within scheduled timelines.
• Participate in Service Level Agreement evaluations with customers to ensure delivery metrics are being met or exceeded
• Ensure satisfactory delivery and control of product upon completion (hand-off) and close all project documentation and archive appropriate records.
• Work with Client Services Group to ensure proper transition and SLA to production support

Confidential, Norcross, GA

Implementation Project Manager

Responsibilities:

• Work with Internet Banking Operations and support team to complete setup and resolve any technical issues.
• Coordinate resources in various departments, schedule, install, test and deliver contracted products within scheduled timelines.
• Responsible for handling OLB conversion projects (i.e. mergers, competitive conversions, host provider changes, BP conversions) within scheduled timelines.
• Own client relationship during the implementation phase.
• Schedules project review meetings internally and provide the project status for all contracted products to the client on a weekly basis.
• Manage comprehensive list of outstanding, complex work or issues to completion.
• Develop innovative solutions to problems and processes.
• Responsible for gathering and analyzing requirements for successful Internet Banking Software integration and interfacing with vendors, as well as, gathering business requirements for Business to Business, Commercial and Retail software customizations, to ensure interfacing projects are completed according to defined expectations.
• Support Implementations, Project Managers, Development and Technical Architects with documenting and identifying post and pre-production interfacing issues and escalating Financial Institution service request, as needed, to ensure software specifications and customizations requirements have been fulfilled.
• Train customers on product functionality.
• Responsible for coordinating the Decommission process as well as coordinating the de-conversion process when transitioning customer data from vendor to vendor.

Confidential, Atlanta, GA

ITO Reactive Unix Systems Engineer

Responsibilities:

• Provided Tier II monitoring of HP 11.x and Tru64 Unix Systems.
• Perform Initial problem analysis to determine root cause of service interruption from ITO Remedy and HP Openview Service Desk generated cases and established an action plan to restore service.
• Maintain ongoing log of actions taken with an issue and handle problem notification of IT Customers and Management.
• Interfaced with hardware vendor field engineers on hardware problems.

Confidential, Atlanta, GA

ITO Consultant (Primary Delivery Engineer)

Responsibilities:

• Provide HP-UX Platform Management deep level support (Tier3) and consulting in an E-Commerce environment to highly visible internal and external HP account customers
• Server Build-Out, Installed, converted and upgraded HP-UX operating system via Ignite, Kickstart, or various types of media (specifically installed and maintained HP-UX 10.20, 11.x, 11i in a production environment
• Installed and customized applications, databases, and web server utilities in conjunction with Middleware/database administrators and application developers (i.e. Oracle, Informix, Sybase, Java, Apache, etc.)
• Configuration and monitoring of production HP-UX servers using HP Openview, HP-ITO and various internal production environment monitoring tools.
• Responsible for Implementation of monthly patch updates on managed servers as to the latest bundle levels and upgrades
• Maintained security protocol and vulnerability risk management of all managed servers based on HP’s internal auditors specifications, security scan alert notifications and 3rd party vendor security bulletins.