EXECUTIVE SUMMARY:

• A focused, and highly motivated professional, with a proven track record of success in project management and collaborative relationship building, as well as technological research, development and implementation.
• Aligns implementation and support processes effectively with leading - edge technologies against the corporate vision, and manages project conception and scope to achieve buy-in on key directives.
• Demonstrates an ability to successfully partner with business customers and achieve their goals, while advancing business opportunities.
• Cultivates and maintains a positive rapport with senior leadership personnel, peers, team members, and internal customers.
• Over 14 years of experience, deploying and supporting multiple retail and hospitality based POS systems (SAP Retail, MICROS and IBM InfoGenesis), and supporting hardware and applications.
• Detailed understanding of the logistics and operational needs of the business with regard to POS deployment, PCI adherence, lifecycle support and associated vendor management.
• Dedicated to the principles of quality, teamwork, and customer service. Able to adapt and multi-task effectively under pressure.
• Strong experience in numerous aspects of the Retail IT industry; including store construction, store operations, future technologies, payment systems, UI design and systems engineering.

PROFESSIONAL EXPERIENCE:

Project/Implementation Manager

Confidential, Richardson, TX

Responsibilities:

• Assist in the architectural development of the end to end processes that deal with the purchasing, deploying and support of retail technology and its associated applications/systems.
• Subject matter expert for all POS related project initiatives.
• Manages multiple vendors across the globe in the telecom, POS hardware/software and support services industries.
• Audits support invoices, new equipment invoices and maintenance invoices for all North American and Confidential stores on a monthly basis to ensure accurate billing by vendors.
• Constantly looks for cost saving initiatives and ways to more effectively control spending.
• Participate in the research and development processes for new technology proposals that would positively impact the company’s earning potential through retail stores.
• Coordinate pilot programs and full scale rollout efforts of technological improvements/advancements deemed beneficial to the store’s selling and customer management needs.
• Develop detailed training documentation for implementation of and support of retail technology, for over 100 field technicians, who provide installation and support services globally.
• Manage 3rd party vendors who perform hands on hardware deployment and in field repair, structured cabling installation and telecom ordering and installation services.
• Hired as Confidential ’s singular Projects Manager for Retail IT, eventually becoming part of a three person team, tasked with the deployment of existing technologies into newly constructed stores, as well as new technologies into existing stores
• Successfully coordinated the installation of POS systems, various retail support technology, network infrastructure, telecom phone/data services and loss prevention surveillance systems at over 350 New Store openings in the North America and EMEA, over nine years
• Managed the deployments of store traffic counters and IP-based music players into over 400 store locations across the globe
• Managed the complete refresh of full POS Systems and network infrastructure for over 200 stores in North America, 20 stores in the UK and 20 stores in Australia
• Integral partner in the planning and execution of the New POS Systems to over 114 stores in Europe
• Successfully deployed thin client PCs to over 100 North American stores for back office applications
• Managed all of the above implementations with over a 95% success rate
• Implemented many process improvements to the store technology implementation process, to minimize the number of IT issues at a store’s initial opening date and beyond
• Provided key business insight and experience, critical to upgrading over 200 stores in the US to Confidential circuits
• Central partner in several IT projects, including a full network upgrade and wireless deployments and tablet based technology in NA, Europe and Asia
• Responsible for, or collaborated on, all “In-Store” technology documentation; including end-user training and support
• Trained all regional counterparts in Europe and Asia on best practices and global standards
• Consistently received “Exceeds Requirements” on Annual Performance Reviews
• Responsible for the full IT life cycle of all New/Remodel/Relocation/Closing Store projects Managing in excess of up to 40 concurrent projects a year on-time and within budget
• Coordinate and manage the ordering of IT infrastructure equipment and services, including network hardware, POS systems, in-store video displays and Telco/Data installations
• Author and maintain support documentation for internal teams and in accordance with 3rdparty contracts and vendors
• Maintain basic knowledge of various local and national commercial construction trades and regulations
• Ensure compliance with Confidential ITIL standards, change management, and adherence to PCI standards
• Coordinated the design and implementation of project activities, including budgetary considerations, implementation planning and execution
• Ring Central VoIP Administrator for North American stores
• SME for Confidential ’s LP surveillance camera and access control infrastructure, for both corporate and retail environments

Identity Management Analyst

Confidential, Plano, TX

Responsibilities:

• In accordance with PBSG developed, SOX approved processes, oversaw lifecycle and access control management of over fifty-five thousand user accounts across every system and application that requires an account, within the Confidential global environment.
• Using SOX guidelines, developed processes for the lifecycle and auditability of every account, and the level of access granted to it, to ensure detailed record keeping, across over a dozen disparate systems
• Conducted weekly spot audits of accounts across every PBSG system on a global scale, eliminating unauthorized access and ensuring segregation of duties
• Developed a procedural documentation library to decrease overall training time for new Confidential Analysts

IT/POS Systems Admin

Confidential, Las Vegas, NV

Responsibilities:

• Provide hands on and remote support for the installation and maintenance of over three-thousand desktops, four-hundred printers, one-hundred and seventy-five MICROS POS consoles (8700 and 9700 series), and two dozen Confidential Triversity POS workstations.
• Administered the Novell and Windows AD environments for Confidential casino
• Backup administrator for AS/400 related systems and hardware
• Administered the MICROS server and workstation environment for all restaurants, bars and café’s within the Confidential property
• Responsible for installation, configuration and support of all Confidential Triversity retail POS systems