PROFILE SUMMARY:

Seasoned Technical Project/Program Manager with sixteen years of combined network engineering background, project/program management experience, as well as CSM, PMP s and MBA, computer science degrees. Specialize in building and improving core infrastructure and solve complex issues, as well as serving as primary point of contact of internal and external teams and cross function programs. I have strong technical background and solid business acumen, track records of success in project execution, and the ability to collaborate with various teams across global locations and cultures.

SKILL:

Project Management Data Analysis Resource Scheduling Coaching / Mentoring Process Improvement Network Engineering Portfolio Management Agile/Scrum Methodology Scope & Budget Mgmt. Change Board Mgmt. Product Introduction Hardware & Software Deployment Lifecycle Management Product Validation Cross Functional Communication

PROFESSIONAL HISTORY:

Confidential, Tustin, CA

PROGRAM Manager

Responsibilities:

• Successfully spearheaded a hardware overhaul project which involved over 1900 network devices and required the cross collaboration of vendors and engineers and technician from across the organization. I led the entire project from initiation to closeout. Estimated business savings: over $30 million.
• Key Contributor for my high performance in project deployments effectiveness and outstanding team results.
• On average, oversaw 30 project initiatives and provided guidance and direction to 15 project managers; successfully managed project plan creation, product release, progress reporting, schedule tracking, key stakeholder communications.
• Manage enterprise - wide complex projects from first ideas, requirements generation, vendor selection, implementation, and ongoing support.
• Communicate business needs, goals, and milestones by leading and facilitating project meetings, team coordination, issue resolution, action item tracking to team members, executives, vendors, and customers.
• Proactively manage scheduling issues and identified, risks, dependencies; document, develop and communicate appropriate mitigation plans.
• Collaborate with business stakeholders to develop product requirements and overall product roadmap. Leads complex communications and negotiations with internal or external clients.
• Work with product ops teams to support product/service launch activities. Work with various Engineering and team members to understand the impact of cycle time changes and adjust project forecasts accordingly.
• Report regularly to stakeholders across the business, including the executive team. Be the point person for project status, functional roadmaps, deliverables, and schedules.
• Manage change control procedures and defined project scope.
• Participate in project/product management of consumer facing software & hardware that impacts millions of customers.

Senior-Tech Project ManageR

Confidential

Responsibilities:

• Created the conflict resolution process that ensures network scheduling and ensures resource management.
• The process is now the standard for all maintenance window activities in the NE region. Increasing productivity by 17%.
• Produced the tool that quantifies and simplifies Drive test vendor selection, allowing teams to make more informed decisions biased on priority, time, money, or resources.
• Successfully managed network testing vendor RFP process including interviewing, selecting and, recommending the setting and adjusting of rates, coaching, and assessing performance.
• Defined and prioritized program objectives, critical success factors and deliverables for all the teams involved.
• Managed the tasks and milestones associated with the delivery of the cell site transport including Customer Not Ready (CNR), issue management, and escalations of missed tasks.
• Defined critical path activities, deliverables, and milestones associated with project execution.
• Prepared project plans, meeting agendas, action items, risk assessments, documents business decisions, and led necessary project team meetings on all assigned projects.
• Prepared and presented status reports summarizing project s, near term plans, risks, issues, and resource position. Highlighting any potential risks or invalid assumptions.
• Success tracking record of assembling account and cross functional project teams, assigning individual responsibilities, and identifying appropriate resources to complete projects.

Confidential, Dallas, TX

Project Leader / Senior Network Engineer

Responsibilities:

• Led the Field Engineering team in establishing proper engineering policies for this China-based telecom company in the US markets.
• Acted as a major customer interface and go-to person for product related issues. Coordinated engineer resources and technical solutions in fulfilling customer needs and satisfaction. Successfully executed network roll out and product release.
• Administered logistics and ensuring that project deployment schedules in a cost-effective manner.
• Created, updated, and implement customer service procedures consisting of issue identification, documentation, distribution, and correction.
• Developed integrated network rollout plans according to the customer spec and managed KPIs and prepared performance metrics for upper management.
• Ensured that all systems are functionally appropriate, technically sound and well integrated.
• Led cross functional teams to define & design the product with the best customer experience.
• Worked with engineering and design teams to coordinate, prioritize, and deliver on product roadmaps.

Confidential, Dallas, TX

Product INTEGRATION & Validation Engineer

Responsibilities:

• Completed complicated live network software implementation upgrades on life cycles.
• Successfully deployed “Alpha” and “Beta” phase products in various international countries and the US.
• Authored VPOs (Validation Plans & Objectives) and test case procedures for new software/hardware feature releases. Executed test cases to prove hardware/software functionality under laboratory and live market conditions.
• Managed the introductions of new products and enhancements of wireless network elements.