Technology Program Director Resume
Charlotte, NC
SUMMARY
- Transformational technology executive wif over 30 years of experience in creating & operating PMO's, establishing governance, managing large - scale Global projects/programs, developing innovative enterprise manufacturing, supply chain, infrastructure/software application business solutions, and improving processes for clients.
- Emphasis on introducing key technology solutions to meet the changing needs of a dynamic business environment.
- Proven ability to establish, target, and meet all facets of the project lifecycle to achieve critical goals and reduce cost.
TECHNICAL SKILLS
Operating Systems: DOS, Windows (clients and Servers - ALL), UNIX, VMS
Databases: RDBMS SQL- Server, Oracle Non-RDBMS Sybase, Progress, etc.
Hardware: Win (2000-2008) Servers, PC, HP-UX, VAX, Windows NT 4.0 Server, IBM 3090.
Software/Infrastructure: MSProject, MSOffice, Visio, Powerpoint, MS Project Server (EPM), Clarity EPM, J2EE, Java, Actuate, Live- Meeting, Primavera Team Play PM, Crystal Reports 8.5,VMware. SaaS (Cloud Computing), Content Management, MSOffice, MS-Access, Visio, Supply Chain Planner 4.2.1, Factory Planner, Rhythm-link Integration, Agile Methods, ITIL,, EDI (Gentrans) Client Server Architecture, SharePoint, Documentum, EMCS, DMAIC (6-Sigma), SDLC, RUP, Load Balancers, SOA, and LAN/WAN (Wired/Wireless)Networks, Firewall, DNS, TCPIP, PC Configuration and admin, Web Servers and Engines (Web logic (EAI), IIS, Netscape Directory, J-Run, Apache, JRE and JavaScript), CRM, MES,ERP, TOAD, FTP, MS WINNT 4.0, MSSQL Server 6.5/7.0, Sales Force Automation/CRM, Manage Enterprise (APS), BSD 4.3 UNIX, HP-UX, IBM's MVS-JCL and TSO, VMS, C-Language, SAS Basics me &11, S.L.A.M (Simulation Language for Alternative Modeling), R.U.S.S (Resource Utilization Simulation.
PROFESSIONAL EXPERIENCE
Confidential, Charlotte, NC
Technology Program Director
Responsibilities:
- Directed vendor and project teams transforming a legacy vendor hosted global package to a Virtual machine environment using single sign-on security. Provided 6-sigma controls and redundancy to ensure high availability.
- The KPI’s for dis program were, high availability, performance, reduced latency, security, user friendliness, budget, financial compliance.
- Transformed a Vendor Hosted Global Bank Client-Server Application into an updated Virtual Machine environment leveraging VMware. Windows Server 2008 Enterprise and SQL server 2008.
- Led the strategic direction, testing, disaster recovery, technical design and provided technical solutions to issues during the project lifecycle. Directed 15 personnel including Project Manager and oversaw $650K budget. Delivered to BOA’s ITIL service level under budget at 487k.
- Managed the vendor over design, strategy, proof of concept (vendor certification and approval of virtual sandbox environment via functionality & latency matrix testing) and deployment. Design was for high availability through redundancy and control; focus was sizing and framework to reduce latency
- Exceeded client expectations by lowering the latency complaints which was very important to the 480 Global users particularly in; New Zealand, Japan, and other Far East countries. Delivered solution ahead of time, under budget and provided structured queries to automate manual adhoc report writing at the end of the month to a button push. Reduced the 300k /month PO for vendor hosting. Concurrently reduced IT administration for dis as well as additional hardware dat would has been needed, by incorporating the virtual machine environment.
- Ensured dat the confidentiality compliance of master data was securely uncompromised.
Confidential, San Diego, CA
Technology Program Manager
Responsibilities:
- Consulted, analyzed and provided solution to client's unsuccessful e-mail marketing campaign.
- Managed Small Mail Transfer Protocol to ensure receipt and delivery of mass email marketing.
- Provided remote support for application server and users.
- Managed the Infrastructure, networking and applications systems project.
Confidential, San Diego, CA
Technology Program Manager
Responsibilities:
- Resuscitated in flight projects in the Probation Case Management System for juveniles for the County Of San Diego. dis J2EE application - Oracle database provided the Courts, Sheriff's Office, Probation Office information on events, reports & data on incarcerated juveniles. Directed the SDLC & daily activities of Software development team, incident team, and infrastructure team to ensure success, high availability, and satisfaction of 230 County users. Contributed to and enhanced the Data Center PMO process, tools and templates.
- Oversaw and mentored a team of 23 individuals and 4 project Managers
- Directed the SDLC & daily activities of Software Development team, Incident team, and infrastructure team to ensure success, high availability, and satisfaction of 230 County users.
- Enhanced processes leveraging Project Server, using SQL server 2005, SAS, on a Windows 2003 Server platform, to enable stakeholders and project team members to collaborate, communicate, record time, status, view tasks, modify reports and data mine to other legacy systems for financial adjustments.
- Reviewed 4 incumbent projects dat were overrun; resuscitated and re-baseline the projects in order to attain the $6,000,000 dollar revenue and deliver client satisfaction and Northrop Grumman service
- Delivery in adherence to ITIL.
- Program management of the lifecycle of software development (maintenance and enhancement) for the Probationary Case Management System (PCMS)-Data Center, for the County of San Diego.
Confidential, CA
Executive PMO/SCM Leader
Responsibilities:
- Provided client wif in-house PMO expertise to complement ASAP methodology for North America deployment of Global SAP (ERP) managed by Deloitte & Cap Gemini Consultants. Contributed to data extractions and cleansing methodologies, configuration, development, testing, infrastructure, change orders, executive metrics and tools.
- Managed Project Management Office center of excellence and daily activities in a $150 million US Release of a $500 million Global SAP/ERP deployment to include it's mergers wif New Line Media and other acquisitions in Home Video Entertainment.
- Mentored team of over 30 direct and 300 indirect.
- Used SAS tools for data mining.
- Assisted client wif budget reviews and capturing, approving, and monitoring changes in documentum shared services globally.
- Established Clarity EPM as time collecting tool for consultants and other Vanguard resources.
- Hired, trained and directed Business Analysts to support business and consultants.
- Developed executive metrics, test and releases of RICEFS and KPI tracking for business executives.
- Performed Service to Warner Brothers ITIL standards.
Confidential, Menlo Park, CA
Technology Program Manager
Responsibilities:
- Provided oversight & guided client in transforming start-up into medical device manufacturing business via sextuplet concurrent enterprise-wide software application package Implementations, integrations, and unique serial number development. Provided leadership to reduce the chaos and solutions to keep projects under budget and schedule. RFID Project for MES part number serialization for tracking and inventory. Managed a medical device company's $5 million plus multi-vendor software deployment and defined integration solution for multi-application Enterprise software projects. Managed Vendors and provided strategy, implementation and integration plans and solutions. Responsible for the execution of operational readiness tests.
- RFID Project for MES part number serialization for tracking and inventory
- Convened, communicated the risks of projects to executives using Red, Yellow, Green milestones to insure their active participation.
- Provided the strategic direction of overall enterprise architecture to ensure compatibility wif operations, data initiation and residence/platform, process and data flow. Documented dis in a visio map for future changes.
- Managed a medical device company's $5 million plus multi-vendor software deployment and defined integration solution for multi-application Enterprise software projects
- Managed Vendors and provided strategy, implementation and integration plans and solutions.
- Responsible for the execution of operational readiness tests.
Confidential, San Dimas, CA
PMO Sr Director
Responsibilities:
- Globally transformed client's legacy manual GPS engineering projects wif 160 resources and 64 in-flight projects into Project Management Office Center of Excellence. The global engineering projects in San Dimas CA, Nantes France, and Moscow Russia; were in flux and needed visibility to status, resource, capacity, cost & portfolio management respectively provided the companies first integrated platform. Standardized tools, training, methodologies & processes. Provided leadership and managed consultants, vendor, program & project managers through PMO development through start-up.
- Globally transformed client's legacy manual GPS engineering projects wif 160 resources and 64 in-flight projects into Project Management Office Center of Excellence. The global engineering projects in San Dimas CA, Nantes France, and Moscow Russia; were in flux and needed visibility to status, resource, capacity, cost & portfolio management respectively provided the companies first integrated platform. Established governance by standardized tools, training, methodologies & processes. Provided leadership and managed consultants, vendor, program & project managers through PMO development through start-up Developed a Global (US, France, Russia) PMO office as a center of excellence.
- Created & developed PMO office as a center of excellence for all three sites using PLC Lifecycle incorporated into PMBOK methodology. Budget was $10M. Direct reports were 26 and 232 indirect. Received 13k bonus incentive for coming in under budget and exceeding expectations.
- Established governance and policies. Trained, mentored Program/Project Managers. Implemented Clarity EPM and Project Management templates to establish tools. Managed change through the selection and implementation of Clarity EPM over Microsoft EPM and Primavera. Implemented modules were Studio-config (Partitions, portals, security, OBS, custom), XOG/MSP interface, engines and admin, Timesheets (Online and off-line), Financials, Projects, Resource, Capacity and Portfolio Planning, Actuate Reporting.
- Managed Infrastructure and application architecture assessment, design and implementation for high availability, scalability, performance and security, in all three cross-continental sites.
- Defined program and project management best practices, procedures, and processes. Ensured program management processes are applied consistently and TEMPeffectively across all assigned initiatives. Created and applied standardized project management methodologies to program management, including program definition, planning, risk management, project control, and change management, to ensure a repeatable program delivery process. Identified and managed program dependencies, critical paths, Plans, schedules, program milestones, and deliverables.
Confidential, CA
PMO Sr Manager
Responsibilities:
- Developed PMO office as a center of excellence. Directed, managed and developed project/program managers; implementing project management Directed, managed and developed program and project managers; implementing project management methodologies, project management office, project portfolio management solutions, toolkits, training, mentoring, policy, coaching and quality reviews.
- Tracked organization-wide metrics (EVMS, IRR, and ROI) on the state of project management, project delivery and the value being provided to the business.
- Assessed the general project delivery environment on an ongoing basis to determine the improvements dat had been made.
- Installed and configured MS Project Server, using SQL server 7.0 on a Windows 2000 Server platform, to enable stakeholders and project team members to collaborate, communicate, record time, status, view tasks, etc.
Confidential, CA
Consulting/Implementation Manager
Responsibilities:
- Provided client a Supply Chain Solution to help reduce inventory, identify bottlenecks, ensure timely fulfillment, of stock and delivery to customers in the automotive markets.
- Managed the development of a Supply Chain Solution Architecture and Infrastructure designed to save the firm in excess of $5,000,000 annually wifin 18 months of implementation. Deployed web access to supply chain. TEMPEffected a 25% reduction in excess inventory, theirby increasing revenue.
- Budget was $9 million. Number of direct reports 12 and 100+ indirect.