SUMMARY:

• Extensive expertise in the IT field, including software design and development, staff management, project management and vendor management.
• Recognized ability to define, plan, lead and implement timely and high - quality project initiatives..
• Extensive analysis, requirements gathering and project documentation skills.
• Ability to motivate and lead successful teams.
• Strong customer focus, excellent communication and organizational skills and attention to detail and quality.
• Excellent relationship and interpersonal skills at all levels.

TECHNICAL SKILLS:

Microsoft Project/Project Server, Word, Excel, Power Point, Visio; SQL Server 2000/2005/2008 , Access, DB2; Teradata; IIS; SQL; Visual Studio 2003/2005/2008 , Visual Basic 6.0/.NET, ASP.NET, C, JavaScript, VBScript, XML, HTML, CSS; LAMP; Web Services; Windows 95/2000/2003/2007/ NT/XP/Vista/Windows7; FTP/SFTP; Visual Source Safe; Sharepoint; Crystal Reports, SSRS; EMC Documentum; Content Management /Digital Asset Management; hybris eCommerce platform; Quality Center; JIRA

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Manage the planning and implementation of eCommerce initiatives.
• Evaluate potential technologies, platforms and vendors and ensure successful implementation.
• Provide direction for application strategy, process improvements and system enhancements.
• Management of project lifecycle, scope, schedule, deliverables, risks, issues, testing.
• Collaborate with IT groups, business stakeholders and third party vendors to accomplish company initiatives.
• Manage projects related to eCommerce platform conversion, integrations, content management system, order management system, marketing, creative content, loyalty program, data quality improvements.
• Management of external vendors and contractors.
• Review of contracts, statements of work, vendor proposals.

Environment: hybris commerce platform, JIRA

Confidential

IT Project Manager

Responsibilities:

• Managed the implementation of retail/eCommerce projects.
• Provided business solutions for merchandising system conversion and eCommerce platform through collaboration with business stakeholders, IT groups and third party vendors. Use of data warehouse and BI tools.
• Created project plan and deliverables; managed SDLC/project lifecycle, schedule, tasks, risks, issues.
• Provided recommendations for business process improvements and task automation.
• Managed project resources, including software developers and business analysts.

Environment: .Net, SQL Server, Oracle Retail, Amazon Webstore, SharePoint, MicroStrategy, BizTalk, MS Project

Confidential

Web Delivery Manager

Responsibilities:

• Managed the delivery of technical projects related to online banking initiatives.
• Collaborated with project management, IT groups and third party vendors to provide business solutions.
• Managed SDLC/project lifecycle, resources, schedule, scope, tasks, issue resolution, risk, change control, budget.
• Created/reviewed project documentation, including project plan, business requirements, technical design.
• Worked with development team during code reviews and testing to identify issues and appropriate resolutions.
• Managed software developers and business analysts, including offshore resources.

Environment: .NET, Java, SQL Server, SharePoint, Planview

Confidential

IT Project Manager

Responsibilities:

• Managed the design, development and installation of healthcare software systems, including business rules engine, enhancements and change requests.
• Collaborated with internal groups such as product development, product support, IT and customer service.
• Managed SDLC/project lifecycle, resources, schedule, scope, tasks, issue resolution, risk, change control.
• Provided project status, progress and issues to management, project team and customers.
• Created project documentation, including project plan, business requirements, technical design and estimates.
• Managed and prioritized projects and requests.

Environment: .NET, Java, SQL Server, DB2, MS Project, SharePoint, FICO rules engine

Confidential

Applications Support Supervisor

Responsibilities:

• Managed the installation and support of ERP system, new website development/enhancements; supervised staff.
• Collaborated with business stakeholders to analyze current/desired business processes and to define project requirements for ERP system, including Finance, Payroll and HR modules.
• Collaborated with third party vendor consultants to define, design, plan, implement and enhance ERP system.
• Contributed to technology and architecture decisions.
• Successfully managed projects through monitoring and control of resources, scope, tasks, workload, change requests, issue tracking and prioritization.
• Communicated project status, progress and issues to management, project team and customers.
• Supervised software developers; hiring, performance appraisals, staff training, mentoring, assignments.
• Established/enforced standards and SLAs.
• Provided hands-on assistance with ERP system development, testing and implementation.

Environment: .NET, SQL Server, Agresso ERP system, LAMP, MS Project

Confidential

Manager of Applications Development

Responsibilities:

• Managed the development/enhancement of shipboard systems, intranet applications and web site; supervised staff.
• Interacted with business stakeholders to define new project requirements and system enhancements.
• Collaborated with business customers and third party vendor to define requirements and design for new website.
• Managed and prioritized projects, ad hoc requests and issues.
• Managed resources, assignments, workload, schedule, issue resolution, change control.
• Provided project status, progress and issues to management and customers.
• Collaborated with SOX manager to ensure compliance with regulations.
• Supervised software developers; hiring, performance appraisals, training.
• Designed, developed, tested and installed software.

Environment: .NET, SQL Server, MS Project

Confidential

IT Applications Development Project Manager

Responsibilities:

• Managed the development, enhancement and implementation of customized content management system and web applications to support large retailer’s web site; supervised technical staff. Responsible for content management system, workflows for merchandising processes and creative content, web site content publishing system, web site enhancements, web applications, user interfaces, data feeds, portals, system interfaces and financial reports.
• Successfully implemented company initiatives related to internal business development, marketing, advertising, content management, web site enhancement, third party/vendor collaboration, multi-channel functionality, digital asset management, data warehouse and financial reporting.
• Ensured delivery of quality projects on time and within budget by effectively managing SDLC/project lifecycle.
• Managed new software development, enhancements, upgrades, integrations, daily systems production support; ensured very high level of system availability and timely system corrections/maintenance according to SLAs.
• Provided business process improvement through analysis of business process and recommended solutions. Interacted with business stakeholders to define new projects, system enhancements and maintenance, including business requirements, design and business rules.
• Collaborated extensively with business customers, business sponsors, IT groups, project managers, eCommerce, merchandising, marketing, creative, advertising and third party companies/vendors during project design, development, implementation and support.
• Subject matter expert and point of contact for business customers/end users; owner of CMS, reports, data management tools; liaison between customers, business groups and IT groups; technical advisor.
• Effectively managed vendor project implementations and ongoing maintenance/support.
• Created and maintained project documentation and deliverables including project plan, scope document, business requirements (BRD), functional and technical design documents, test plans and use cases.
• Successfully implemented projects by managing resources, timelines, schedules, tasks, communication, change control, issues, risks and dependencies.
• Managed testing activities, including UAT and QA; coordinated client review meetings and training activities.
• Provided frequent project status and progress to upper management; facilitated project and team meetings.
• Provided project estimates and input for department budget management; tracked budget/hours for projects.
• Supervised direct reports consisting of software developers/leads and systems administrator/DBA; managed contractors and cross-functional staff; prioritized and assigned tasks and projects; performance appraisals and goals; staff training, mentoring, motivation and career development.
• Collaborated on hardware/software/database recommendations and implementations.
• Evaluated/implemented department policies and procedures; enforced standards.
• Contributed technically by designing, developing, testing and installing software for content management system, interfaces and workflows; performing database research and reporting; creating queries, stored procedures.
• Received several awards recognizing outstanding work on company initiatives, business partner collaboration and customer service.

Environment: .NET, SQL Server, Documentum CMS, MS Project, SharePoint