PROFESSIONAL SUMMARY:

• Proven track record of meeting and exceeding Project Management SDLC, Direct and Channel Sales goals in software and telecommunications (mobile and wireline) for both Enterprise and SMB.
• 4G, LTE, MDM, POS, billing, roaming, Airwatch, Mobileiron.
• Able to supervise and lead small and large local as - well-as virtual teams.
• Proficient in B2B sales and marketing of highly technical products and services and sales lifecycle management
• Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
• Direct Sales, Indirect Channel Sales, Channel Management, POS, VAR Development, VOIP Solutions, Voice, and Data to both small business and C-level decision makers.
• Complex, multiple-party Sales of solutions, IP/PBX and Key Systems, Integrated Services, Data Storage, Web Hosting, Internet Security, Small and Large Enterprise Systems, POS, Digital CRM, IBM Product suite SAN, Cloud Solutions, V3700, x86 Servers, Mainframe, Pure Systems, Power Systems (AIX, Linux), System z (Mainframe), System x series, Flex Systems, BladeCenter.
• Training, Coaching, call center managers, sales coach, to increase performance and experience using ROI tools, and selling vertically, in-depth knowledge of LMS, SDLC, SFDC CRM Application (SaaS), Web services and API’s, and the 4G, LTE, Testing, Trouble shooting
• Adept in full Project Management lifecycle on software and telecom projects.
• Experienced with conceptualizing, creating and delivering enterprise instructor-led training large Groups.

TECHNICAL SUMMARY:

Operating Systems: Unix, Linux, Windows Server 2003 through 2008, Windows XP through 7

Technical Skills: IP Networking and Telephony, Network Cabling, Facilitation and Co-Facilitation of Wireless Retail and Call Centers, Cloud Computing, IBM ITUP Tivoli Unified Process Tool, Waterfall Methodology, PRISM, Visio, Data Storage.

Software & Other: Citrix Presentation Server, Oracle, Primavera, Siebel, SAP, SaaS, MDM, Airwatch, MobileIron, SDLC, CRM Software, POS, LMS, Digital CRM SOX Compliant, Adobe CQ5, Amazon, PeopleSoft 9.2, MS Office (Word, Excel, PowerPoint MS Outlook, Work force 2.0, SalesForce.com, Gold Mine, ACT, Upshot, Business Wise, Sun Micro Systems, Quark, Visio and other graphics tools, Verizon One Source, Cisco’s Partner Dynamics, Avaya channel product lines, Cisco 10,000 and 7609 platform for MPLS, service creation, Sonet Transport Infrastructure, DAS systems, IBM Product suite, SAN, Cloud Solutions, V3700, x86 Servers, Mainframe, Pure Systems, Power Systems (AIX, Linux), System z (Mainframe), System x series.

EMPLOYMENT HISTORY:

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Coordinate and Facilitate meetings (often virtual) as required to provide project communication and manage client expectations also development and implementation of customer experience of projects/programs to meet business process initiatives, process improvement, product launches, other strategies and objectives.
• JIRA CRM, Analyzes existing project management methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods.
• Conducts risk assessments, facilitates communication across operational groups, and ensures compliance with the defined process and/or implementation.
• Develop detailed project schedules, initiate plans, execute and control project efforts, management plans for time, cost, scope, quality, communications, risks, procurement and integration.
• Translate project requirements, into project objectives and tasks. Measures progress towards goals and revises project objectives,
• Evaluate impacts and risk of changes of multiple projects, milestones, deliverable’s, set customer expectations of time, cost and results.

Confidential, Atlanta, GA

Business Solutions Consultant, Lead Generation

Responsibilities:

• Account Management of IT and Telecommunications, Software development to businesses and identify the IT Director or MIS Manager in order to present information on specific products and services, data gathering to discover what kind of products and services companies are using and give current or prospective clients information on IT Software Solutions.
• Discussing how software works and how it would benefit and improve their business, Identify prospects for specific products and services that clients business partners are trying to market to existing and potential customers, products such as IBM Product suite Cloud Solutions, V3700, x86 Servers, Mainframe, Pure Systems, Power Systems (AIX, Linux), System z (Mainframe), System x series, Flex Systems, BladeCenter, Cisco, Avaya migration.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Work closely with customer, POS team, and account team that is assigned MSS deployment architect and staging, kitting group to ensure SOX, as well as porting in accordance with deployment timeline.
• Experience implementing and configuring Airwatch 7.0 ACC, experience setting up shared devices, and Airwatch user groups, integration, secure content locker, application delivery, and secure browser, experience with Apple iOS, Android, Blackberry and mobile applications, MDM active directory integration, to mobile devices, Exchange Active Sync, for mobile devices, Waterfall and Microsoft PM office suite methodology used also set up and provide support during deployment of devices, migration of old legacy to new ePTT. (Enhanced Push To Talk).
• Recruited and activated channel managers, partners, wholesale, value added resellers for the Nexogy Product Lines, Voice Transformation, IMS Core Platform, SOX Compliant,
• Assisted with billing, cloud computing service, LMS, POS, hosted VOIP technology, Avaya, Cisco, Plantronics, Call Center solutions that includes training, call center mangers, sales coaching which was to increase revenue, and performance
• Collaborated on surveillance, VTS Recovery, and channel partner development

Confidential, Alpharetta, GA

Business Solutions Consultant

Responsibilities:

• Upsold and cross sold voice, data, IP Bundled solutions, VOIP Bundled Solutions, Internet and Security, dedicated internet solutions and integration services for new and existing business to the SMB market to meet with assigned quota.
• Consulted with customers and advised them of product features and benefits,
• Managed telecom and project management of installation

Confidential, Tampa, FL

Project Manager-Clear Professional Voice and Data Trainer

Responsibilities:

• Handled PM responsibilities for Clear Professional Voice, Training and Certification, Recruiting of Channel Managers, Wholesale and Resellers, The Clear 4G, LTE, MDM, SDLC, LMS, Voice Transformation, IMS Core Platform, Testing and Trouble Shooting, wireless technology, SOX Compliant, DAS systems, Avaya, Cisco, Plantronics, POS, VTS Recovery,
• Built the indirect distribution channel by creating and implementing a strategy to forge a presence in the St. Petersburg-Tampa Bay Area
• Addressed billing, roaming, and drove revenue in the central Florida region
• Recruited new dealers/channel partners, on both local and national level, to help build productive and successful sales relationships, Clear Professional Voice lines to the SMB market, experience in Telecom management, Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.

Project Manager-Salesforce Administrator

Responsibilities:

• Dispatched and ensured on-time movement and coordination of Field Service personnel for Confidential Division.
• 4G LTE Network, Peoplesoft 9.2, Siebel, Work Force 2.0, Salesforce Administration- Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
• Interacted directly with clients and technicians to plan and coordinate installations and service requests while prioritizing and escalating calls as they come in.
• Coordinated with field service managers regarding resource planning, logistics, and quality results while monitoring root cause analysis reports

Confidential, Clearwater, FL

Business Solutions Manager

Responsibilities:

• Increased revenue by 30% in the territory by Driving B2B sales of communications services to new and existing wireless business customers.
• Salesforce Administration page layout, custom fields, workflow triggering email, task creation, analytics snapshot, lead accounts, contact opportunities, cases, campaigns, reports, dashboards, configuration, customization, permission sets, user roles, profiles, field level security.
• Responsibilities included 4G, LTE, Billing, Testing, Trouble shooting, Roaming, MDM, SDLC, LMS, Siebel, SAP, Salesforce Administration, development, promoting application based solutions, prepaid phones, Aircard’s, VTS Recovery, Push to Talk, GPS to SMB, DAS systems, POS
• Perform daily prospecting, cold calling to maintain a robust sales pipeline and sustain balanced sales productivity.
• Composed proposals and present proposals to customers.
• Assisted in vendor management experience, trainings, curriculum, designers, printers, facilities, and shipping