SUMMARY:

Dedicated, skilled Healthcare IT Consultant with more than 20 years’ experience in delivering comprehensive technical leadership and systems within the healthcare industry. Adept in the full lifecycle of project management, C - Level client relationships, Healthcare IT solutions, and EMR implementations. Excels at effectively providing support, security, and serving as a technical leader representative of the healthcare industry’s best practices. Optimistic problem-solver with success in aligning business and technical vision in order to initiate, implement, and improve innovative business technology solutions.

AREAS OF EXPERTISE:

Strategic Technical Leadership Key Stakeholder Relationships Project Management EMR/EHR Implementation Infrastructure Technology Financial & Clinical Systems Technology & Service Standards Maximizing ROI Laboratory Systems Technical Vision

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, TN

Senior IT Project / Program Manager

Responsibilities:

• Oversee multiple technology projects including scope, deployment and configuration.
• Nationwide timekeeping conversion and implementation for a national healthcare company.
• Operational software upgrade for a national automotive component company.
• Additional collaboration on single use specialty projects
• Implemented Kronos Workforce Central into multiple locations in multiple environments.
• Performed a full business process analysis of automotive component inventory, support, installation, training and testing. Completed full analysis of technology needs.
• Provided full scoping documents for custom written solution for end-to-end business process. Oversee design of business solutions for multi phase development of replacement technologies.

Confidential, Great Falls, MT

Senior Healthcare IT Project Manage

Responsibilities:

• Contracted to oversee the Athena EMR implementation, while preparing the practice for new PACS/RIS (Proton) and LIS (Orchard) systems.
• Seamlessly implemented Athena EMR, which consisted of interfaces to electronic dictation, Omnicare, and Confidential systems, as well as other clinical and financial systems.
• Established work processes specific to all phases of the 60-provider sub-specialty practice.

Confidential, Nashville, TN

Senior Healthcare IT Program Manager

Responsibilities:

• Successfully resolved key infrastructure issues, which included the design and architecture of Active Directory, resource management, and the upgrade from Windows XP to Windows 7.
• Managed and mentored a team of three Project Managers, as well as 55 contract resources based at three locations.
• Facilitated the upgrade of 12,000+ Windows XP desktops to Windows 7.
• Provided guidance on industry best practices for Windows architecture to 14 resources.

Confidential, Nashville, TN

IT Director & Project Manager

Responsibilities:

• Effectively served as the IT Director and Project Manager charged with driving the organization of enterprise technologies.
• Contributed expertise in guiding all phases of project implementations, which included budget, resource loading, vendor relationships, risk assessment, and issues management.
• Supervised technical support and a 24x7 Help Desk, and recruited and managed a team of five IT professionals.
• Spearheaded the redesign and launch of the onsite data center consisting of network and server hardware, infrastructure cabling, and environmental systems.
• Streamlined and converted back end systems to HAS Practice Management Solution.
• Fully implemented SAAS Based EMR (Devero) to all clinical providers.
• Utilized LDAP to deploy more than 125 iPads simultaneous to Air Watch implementations.
• Grew capacity from 200 to 500 employed resources, and achieved point-to-point connectivity amongst 30 locations using a blend of connections.
• Established and oversaw robust tech support, which included a 24x7 Help Desk.
• Provided mobile access, reporting, support, and security upgrades.
• Directed committees focused on strategies to improve business process to eliminate paper flow.

Confidential, Naples, FL

Senior IT Project Manager

Responsibilities:

• Contracted to lead the upgrade of Data Center operations to a High Availability Data Center.
• Assisted in the migration from NextGen to Athena EHR.
• Managed the full lifecycle of strategic projects, consisting of oversight of budget, resource loading, risk assessment, and issues management.
• Frequently liaised with vendors to ensure the seamless implementation of projects.
• Facilitated the migration of more than 100 reputable clinical applications, including HPF, HMM, PMM, HIE, NextGen, GE Muse, GE RIS, and Patient Keeper to the High Availability Healthcare Platform (HAHP) technology.

Confidential, Denver, CO

Senior Consulting Project Manager

Responsibilities:

• Recruited to drive the Confidential focus on Data Conversions, while managing and mentoring a team of 25 Enterprise resources and ten local facility resources.
• Played a leadership role in the implementation of Confidential and Athena EHR.
• Contributed expertise in all deployment phases, including infrastructure engineering, change management, development workflow, clinical workflow, physician adoption, and patient satisfaction.

Manager of Physician Technology

Responsibilities:

• Promoted from the Senior Project Manager for Core Infrastructure and Supporting Systems for the Confidential AMR Deployment Project position to oversee comprehensive physician technology.
• Supervised a staff of 28 technology professionals in all aspects of project management and oversight of more than 25 supporting software applications.
• Indirectly managed a 55-person staff of Citrix Engineers, Confidential and Athena Application Engineers, Project Managers, Builders, Trainers, Testers, and Quality Management Analysts.
• Dialogued with the Vice President and C-Level Executive staff each day regarding the physician practice technology deployment and operations, which included a focus on clinical workflow and technology assessment.
• Appointed to serve on the Impact Committee, Change Control Board, and other internal groups.
• Dedicated significant time coaching five Junior Project Managers.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Responsible for upgrading multiple hospitals to the latest MU certified versions of operational software until the completion of a realignment of departments.
• Facilitated several facility engagements, while managing the full lifecycle of critical projects.
• Recognized for enhancing overall workflow and processes related to the upgrade process.

Confidential, Nashville, TN

Technical Project Manager

Responsibilities:

• Contracted to deliver project management leadership for all technology infrastructure elements of the multi-hospital conversion to the Confidential suite of applications.
• Succinctly accomplished the large task assignment base in this 100% travel position.
• Liaised with the executive team on a daily basis, and with the Division Vice Presidents on a weekly basis to provide project updates.
• Led the full refresh and upgrade of existing desktop, server, and network infrastructure, as well as wireless technology in role as Infrastructure Engineering Project Manager.
• Accommodated growth to 200-server data center through supervision of a data center upgrade.
• Utilized SMS to launch software, fixes, patches, and other tools to track the comprehensive technology environment.
• Served as the Subject Matter Expert for facility and organizational deployment of technologies.

Confidential, Los Angeles, CA

Senior Project Manager

Responsibilities:

• Appointed to drive the deployment of strategic Healthcare Technology projects at the primary UCLA campus and Santa Monica Hospital facilities.
• Balanced eight consecutive projects focused on the additional infrastructure, assessment and deployment of cutting-edge technology to support new facilities, which was highlighted by a network infrastructure upgrade and legacy data center relocation to the main facility.
• Grew overall Healthcare IT PM office effectiveness by applying proven methods and best practices of end-to-end management of technology deployment.
• Closed numerous infrastructure projects, and revamped core project management processes for the UCLA IT Project Management (PM) Office.
• Developed, tested, and launched MS Project Server specifically for the UCLA IT PM Office.

Confidential, Gallatin, TN

IT Project Manager

Responsibilities:

• Recruited to return to the practice in the Project Manager role with responsibility for oversight of the technology implementation program to enhance clinical and administrative workflows.
• Facilitated a technology upgrade that impacted all aspects of the IT infrastructure including technology, workflow, vendors, staff training, and thin and thick technology support.
• Centralized server closets, network racks, and Cisco wireless infrastructure deployment through close supervision as a part of the re-cabling and consolidation of networking infrastructure.
• Spearheaded the complete development of the medical practice budget, which required redesigning the 16-physician practice’s approach to technology, technology forecasting, and work process design.
• Appointed to serve as the Interim Business Office Manager and administer the Revenue Cycle Management process for 250 to 200 daily visits.
• Guided the deployment and staff training of the Practice Management rollout using Lean methodologies to improve work processes and introduce efficiencies.
• Consistently improved revenues by 12% annually throughout tenure in role, and grew practice revenues by 3% upon hiring a full-time Business Office Manager due to planned improvements.

Confidential, Nashville, TN

Senior Systems Administrator/Technology Project Manager

Responsibilities:

• Diligently managed all technology for the new Medicare Advantage clinics, which included budget development, IT infrastructure, primary software systems, facility design, and clinical workflow designs.
• Deployed infrastructure technology consisting of Active Directory, Exchange, Citrix, Faxcom server, DiCom servers, and Lab Interface servers.
• Orchestrated the Centricity 2005 installation in the mixed AIX/Oracle database environment utilizing IBM Hardware, and subsequently used SQL to convert this mix to a single database Centricity solution.
• Achieved successful deployment of all patient record keeping and financial software.
• Led the data center build out at the contract co-location facility to accommodate numerous server hardware racks.