SUMMARY:

• Financial Services, Telecommunications, and Insurance Industries
• Servant leader able to manage multiple complex company and client projects, train and develop employees, identify and reduce risk, bridge Waterfall project lifecycle to an agile (Scrum Framework) software development lifecycle, cultivate stakeholder and vendor relationships, and lead teams to complete projects on - time and within budget.
• Skilled at managing complex projects with multiple stakeholders, vendors, and customers.
• Certified PMP, Scrum Master, Scrum Product Owner.

TECHNICAL SKILLS:

Expertise: Agile (SCRUM) and Waterfall SDLC, Program and Project Management, PMO execution and management, Strategic Planning, Team Leadership, Change Management, Coaching & Mentoring, PMO, Budgeting, Process Improvement, Governance, Vendor Management, Software & System Development, .Net Development, CRM, Cloud Implementations, and SOX.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Scrum Master & Project Manager

Responsibilities:

• Coach/Mentor Scrum team of 7, Product Owners, and stakeholder’s transition from waterfall to Scrum for Enterprise Service Delivery Transformation Project.
• Manage business requirement creation, prioritization, and planning of product backlog to drive feature implementation & development to support the business strategy.
• Execute servant leadership; facilitate Scrum execution, collaborate with stakeholders, identify and remove impediments to deliver on sprint goals and release objectives.

Confidential, Charlotte, NC

Scrum Product Owner & Program Manager

Responsibilities:

• As Product Owner, elicited requirements to author the Business Requirement Document (BRD), “Enterprise Financial Crime - Fraud Voice Biometrics.”
• Partnered with IT development teams, onshore and offshore resources, to define and execute technical requirements for (5) waterfall IT teams and decompose BRD into multiple product backlogs, consisting of epics, features, and user stories for (2) Agile IT teams.
• Represented business needs and drove feature implementation & development with business stakeholders, Information Security, Digital Branding, UX, and IT delivery teas.
• As Program Manager, implemented Nuance’s Vocal Password, a unified authentication solution to serve TIAA clients across multiple business channels; mobile, IVR, and or web.
• Established program initiatives (project initiation, scope definition, team identification, and funding).
• Managed and organized change management activities; Legal, Communications, Training, and UAT.
• Facilitated program transparency via execution of status meetings, timely reporting, maintenance of program SharePoint site and project financials in Clarity.
• Coordinate with key stakeholders and PMO to ensure project and security risks are documented and mitigated. Resolved and/or escalated issues in a timely fashion to achieve program and project goals.

Confidential, Charlotte, NC

Scrum Product Owner & Program Manager

Responsibilities:

• As Product Owner, worked with stakeholders to elicit requirements to complete Business Requirement Document (BRD), which included wireframes and prototype.
• Worked with Scrum Development Team, onshore and offshore resources, to decompose BRD into product backlog, consisting of epics, features, and user stories. Prioritized product backlog to build and deliver “TIAA University” on-time and on-budget.
• Managed transparency of product backlog, ensuring visibility and reflection of scrum team’s status towards sprint goals and release objectives.
• Executed servant leadership; facilitated Scrum execution, shielded Scrum team from outside influences, identified and removed impediments to focus team on sprint goals and release objectives.
• As Program Manager, managed and provided oversight of TIAA’s 2014 top #20 strategic project program ($1.9MM budget), “Employment Growth & Mobility” initiative to build a pipeline of internal talent to contribute and lead TIAA’s most important priorities.
• Implemented PMO infrastructure and the right-blend of project management best-practices (e.g. Agile Scrum and Waterfall) to manage cost, schedule, scope, and track successful delivery of multiple HR initiatives by HR personnel with IT assistance.
• Managed vendors engaged in program delivery, which included selection and procurement for TIAA University’s Scrum Team and replacement of legacy career development portal with Lee Hecht Harrison’s "DevelopMe” portal.
• Supported establishment of projects (chartering, scope definition, team identification, and funding).
• Facilitated program transparency via execution of status meetings, timely reporting, maintenance of program SharePoint site and project financials in Clarity.
• Coordinate with key stakeholders and PMO to ensure project and security risks are documented and mitigated. Resolved and/or escalated issues in a timely fashion to achieve program and project goals.

Confidential, Charlotte, NC

Scrum Master

Responsibilities:

• Coached/mentored Confidential personnel in Waterfall transition to Agile Scrum for custom .NET software development initiative to sunset legacy group benefits application.
• Partnered with Product Owner to define epics, features, and user stories, build and maintain product backlog, which included creation of wireframes to complement user stories.
• Facilitated continual grooming of product backlog to ensure Scrum Team understanding of need and to ensure user stories are sprint ready for the next Sprint Planning.
• Coached the Scrum team to self-organize in delivering high-quality and high-value products.
• Facilitate Scrum events, mitigate and remove impediments, and guided team in the execution of Scrum Framework and techniques to improve team agility and velocity.
• Executed Scrum events and maintained transparency of the scrum team’s progress towards sprint goals. Ensured timely updates by scrum team in Team Foundation Server (TFS) to accurately reflect current sprint’s progress.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Analyzed and reported on project financials for TIAA’s Retirement & Institutional IT portfolio of projects.
• Executed governance and oversight to support decision-making and drive IT strategy and delivery.
• Identified and implemented continual improvements to improve process and procedures.
• Partnered with program and project managers to resolve and/or escalate issues in a timely fashion.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Implemented and managed activities and tools for Confidential ’s Basel II Program Management office, a 21 month engagement.
• Designed Basel II PMO SharePoint site.
• Tracked and supported the PMO reporting of 94 projects spanning across 12 business areas.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Managedvendor,one of threesuppliers,selectedfrom RFPprocess to deliver a prototype for the Next Generation Communication Node,a strategiccomponentto Confidential ’sSmart Gridvision. Facilitated vendor delivery within strict deadlines, budget and scope.
• Built internal and external business relationships to ensure project success.
• Resolved and/or escalated issues in a timely fashion to achieve project goals.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Managed impactassessment of WF GL Integration Phase ll (Field Expansion and Interface Changes) to Brokerage’s Core and non-Core applications.
• Identified ‘As is’ and ‘Future’ states, details and extent of businesschanges (procedural and system),and risks /issues.
• Managed project financials and reporting.

Confidential, New York, NY

Project Manager

Responsibilities:

• Executed IT Governance and oversight of Oracle EBS implementation to ensureand protect strict deadlines, budget and scope.
• Ensured IT SOX PMO governance standards, PLC methodology, and Oracle AIM project artifacts were in compliance.
• Partnered with stakeholders and business process owners to identify, mitigate, develop corrective action plans and effectively manage change.